1st let me apologize for the long review & then let me explain...I wouldn't normally take so much time but after having such a great time and after reading such horrible reviews I felt like I had to give my perspective as it seems like some of the other reviewers are really off base...this was ABSOLUTELY a true highlight in our vacation. I have never rated anything before but was so happy with this particular excursion I joined Yelp just to have the opportunity. We were a party of 6 with only 2 of us having previous Kayaking experience, & NONE of us having rappelling experience. To begin the day we met 2 of our guides Tonya & Pa'a who made sure that we had the proper footwear etc. before driving us to our 1st stop where we boarded our 2 man Kayaks. As far as some other reviewers statements about "Ego's"& "Yelling", I cannot comment about that because I did NOT observe anyone doing that. On the contrary from the very beginning they were laughing and joking & seemed like a nice family run operation. After our 2.5 mile Kayak, we took a 1/4 mile hike to where we began practicing our dry rappelling. At this time, we also got to meet the rest of our guides, including Tonya's husband & 2 others named Guy & Jason, & again were greeted & treated not only with extreme respect "Ma'am, Miss" etc. but like one of the family often being referred to as Ohana "Hawaiian for family". Tonya in particular paid close attention to make sure she remembered all of our names which was really nice. While we were being instructed on how to repel, Tonya's husband kept a close watch on everyone & was always quick to inspect & add to the instructions making our safety their number 1 priority. For ex. our 17 year old who was distracted & fiddling with his Gopro was quickly used as an example when Tonya's husband spoke about how important paying attention was. It was done in a respectful manner but got the point across, therefore, he paid better attention. I guess if you were thin skinned you might get hurt feelings, but he barely even noticed that he was the example because it was done so skillfully. They were so great about making us feel safe & when I requested to practice a second time, I was immediately given the opportunity. As far as others reviewers complaining about how long it took, I can only assume that they were experienced or cocky & therefore didn't need the "extra time". It was evident to everyone in our group men & women ranging in age between 15 & their 60's that they took the time needed to exercise safety & when that was accomplished we immediately moved forward to the 30 ft. waterfall. At this point there was occasional increasing of voices so that commands could be heard over the loud & incredibly beautiful waterfall but it was always done in an encouraging way, followed up with praise, high fives, clapping etc. We were never rushed, never felt like a number, and were always allowed to go at our own pace. After lots of fun & photos we were off to the 60 ft. where we were again encouraged to go behind the falls, get a "falls massage" or just play in the water. Sadly our time there came to an end as we hiked back up & enjoyed lunch at the top. Even our lunch was a great experience when Tonya's husband took the time to educate us on the Hawaiian culture & customs. I am assuming the guy that a few reviewers refer to as being out of control is the guy who is in charge of making sure safety is first and foremost. This was a true rapelling experience.................... read more