To whom it may concern; We are founding members of the…read moreMontvale New Jersey Lifetime Fitness. We've have enjoyed the club for over 12 years. We know that we are paying a premium price/dues and felt that the facilities and service were worth it. However, things have changed over the past few years. The bottom line is that we are still paying premium prices, but no longer getting premium service. We used to refer all of our friends to this club, but in good conscience we no longer refer. The machines are not well maintained, and when one is taken out of service it can take 4 to 6 weeks to repair. A number of the TV 's around the club have faulty feeds so pictures are intermittent. Many of the screens on elliptical and treadmills do not work. This situation has gone on for over a year, and management has been informed many times over these issues. The club has oversold its membership so that parking is a problem. Aurora classes are always waitlisted. I utilize your personal training services weekly and most recently, I spoke to the General manager, Dominick Delli Paoli, about a situation that has persisted for years. I am referring to classes that take place in the middle of the exercise floor. The instructor, Micah, blasts the music so loudly that I can't even hear my personal trainer and the sound is so loud that it is offensive. She lowers the music when she is giving her group instruction and then returns to the blasting music. I've spoken to management during the year and nothing has changed. Yesterday, I went to Dominick's office to request that he has the music lowered. I was shocked by his response. When I explained my request, he replied,"I will not do that!" He was rude and dismissive. I am stunned that the General Manager of an upscale club be so rude to his members. He sat at his desk and did nothing. I went back to my personal training very upset to be treated so poorly. We would like nothing more than to see this club return to its former excellence, but it's hard to believe that could happen with this current general manager. Respectfully,

I rarely write reviews, which should tell you how compelled I feel to share our experience at Life…read moreTime Bergen County. We've been Life Time members for years and previously used another club where the staff were consistently friendly. I won't dwell on the facilities here--fees are high, amenities feel dated (though I know upgrades are underway), and comparable clubs in other high-cost areas offer more. That's not my main concern. My issue is the pattern of rude behavior at the front desk and the lack of awareness and follow-through from management. Most troubling, my child recalls being called "illegalist kid in the world" by someone wearing a Life Time jersey in the Kids Club. I reported this to both management and the Kids Club manager. There was no follow-up. My child stopped going for a while--especially disappointing since the Kids Club was a big reason we joined. I also notice a clear difference in how people are treated. We continue to go because it's convenient, not because I want to spend my hard-earned money where discriminatory behavior is tolerated or customer service concerns are ignored. For what it's worth, not all Life Time locations are like this--our experience at other clubs has been much better. I hope this feedback prompts meaningful action: acknowledge the complaint, follow up with families, train staff on respectful conduct, and ensure accountability. That's the standard members should be able to trust

Now that I'm on year 2, OTF Montvale is still a great option for those looking for some fitness in…read moretheir schedule. They've had some staffing changes as of late, but as long as you remain consistent, you will continue to improve your fitness. Some will question their $189 monthly membership (for unlimited classes) compared to a Lifetime membership. It's a little high, but I think it's worth the focused workout. When I feel I'm not getting my monies worth, I'll switch to a Drop or Lifetime membership.

I love this location! I was visiting the area recently and decided to stop by the Montvale branch…read more-- and I'm so glad I did. The building looks like a barn on the outside, which gives it such a unique charm, and the inside was super clean and really cute. The staff was welcoming, and the overall vibe made my workout such a great experience. Loved my visit and hope to be back

Typical stereotypical gym experience where it's a scam trying to cancel your membership. Stay awayread more

Great workout. Reminds me of the P90X/Insanity workouts. Definitely more motivating than a…read moretypical gym membership.

Jill is the best trainer ever! Kind considerate and very easy to deal with! She's been an absolute…read moreinspiration for myself and my husband! My body definitely shows the results of working out with her. She's truly an angel!

From the owner: First Class Fitness is a private, Personal Training Studio that represents the restoration of the…read moremind and body. Whether your goal is an intense workout, to learn a few techniques, or to refine your existing program, our trainers provide feedback and the finest in fitness education. Our goal is to help our clients stay motivated, focused and energetic. Come join us for an hour of one-on-one training at our beautiful boutique facility in Montvale. First Class Fitness also offers small group classes specializing in Spin, Step, Core, Stretch and Circuit Training. Please check our website for any changes to our current class schedule.

I have been working out with Bill for almost 10 years now and he has sincerely changed my life. He…read moreis willing to adapt to any fitness needs that you want but is also able to motivate you past where you thought were possible. I went from a young man who did nothing but playing video games to a college athlete. Bill is not only a great mentor, but a great person and a friend. You will not be disappointed

This is the best choice I made for my son. Bill is amazing, he has a great work ethic, he…read moremotivates you, he make the hour fly. My son has greatly increased his strength and confidence. You could not find a better trainer.

Small boutique style workout studio for women. Educated and…read moreexperienced trainers, personalized programs, including nutritional guidance to help reach and maintain your goals. Each workout session is different from the next, keeping boredom at bay. Ownership is professional and caring. The atmosphere is relaxed & non judgmental. Wear what you want & it doesn't matter what kind of shape you're in. Worth the time and money.

Amazing place. Friendly, upbeat & knowledgeable trainers…read more Involved and caring manager. Clean facility. Motivated clients. Been a member for 3 years... If you stick to the program you will have great results. Love going. I will be a member forever!

New pickleball courts are awesome! High ceilings, top quality, lots of space to play and well lit…read more Def recommend playing here and the gym is great as well.

Worst gym.. poor management, sauna and shower heads break often, and staff always cleaning on…read moreweekends at midday, moping blue stretch mats which stay wet for 20 mins, and using chemical cleansers in steam room and sauna.. good luck with that... look up "VOCs"..actually asked members to leave sauna so he could clean it.. or just comes in and mops around your feet.. classy or what? So many better options in the area. This place sucks on so many levels and feedback is perceived as complaining... no sense of "customer / member experience", whatsoever, which is a top down problem.. The front desk reception staff are all always pleasant.

I purchased my sister a Groupon for Christmas and made an appointment for her to have a massage. I…read morefigured it's Saddle River, it must be decent. Well, I was wrong. What a dumpy, crappy place. I should have realized that the guy I spoke to to make the appointment sounded high. Luckily, I got my money back from Groupon.

place is awesome, love the workouts. costs $ but well worth it. been training there 6 months now,…read moreim hooked