Hard working, top of the line, consummate professionals. Please read the whole review for a robust…read moreunderstanding of what an incredible team Curtis Septic is and how they saved the day. Curtis Septic is the best decision we have ever made when working with a professional for an important home, family and safety project. Septic systems are the largest investment you will ever make in your home that no one will see. When you make a large important home investment you need to know you are getting the best services and products. From the moment we called Curtis we could tell we engaging with caring and dedicated professionals. They were thoughtful in ways I could not have predicted, from explaining the process, to answering off hours questions via email, text and call, to walking us through how the septic worked and how they were installing it- every step of the way they held our hands and were dedicated, kind and skilled beyond measure. The team communicated expertly, everyone was well versed in our families needs and objectives and the crew was the best crew to have on site. They were polite, thoughtful, kind and gentle mannered which is important for me as I am home with young kids. I have never worked with a company that had such seamless communication between the field and the office, that called after each day of work to update my family on the project status, who communicated on my families behalf with town offices to enable us to register paperwork, and who communicated with our real estate team. They were respectful, worked carefully and quickly and did everything they could to during the busiest season on record for septic replacement in our town. Curtis enabled the replacement of our system in time for the new owners of our home and ourselves to meet the closing deadline. They understood how important it was for both families to have the septic installed, and they pulled out every single stop to install the system safely, perfectly and quickly. They explained the process, thought of everything they could to help expedite the process on our behalf as the sellers, and on the behalf of the family who bought the beautiful home. They were fastidious, kind, insightful and gifted professionals. I cannot recommend Curtis enough, and am grateful we had the opportunity to work with such a gifted team during a stressful time in our life (selling and purchasing a home). Their pricing is competitive and fair, their work is far better then what we could have hoped for- we are grateful beyond measure we worked with Curtis Septic. Curtis Septic I have never worked with a company of such exceptional professionals. They took on my families needs as their own, both anticipating and exceeding them. We had a home we purchased with a septic that needed replacing, and Curtis worked tirelessly to fit our project in when every other company did not make an effort to work with us on scheduling. The first day of work they had to utilize their 50 years of experience to tie in a system through some major unforeseen issues underground. One of the things we've learned through the septic process, the engineers can't see underground, so the septic company you work with needs the experience and expertise to adapt and overcome unforeseen challenges. We worked with Curtis on two separate septic systems, and each time they went so far above and beyond what we could ask of a company. Their communication, flawless service and kindness to our family as we moved through a critical process from replacement to board of health plan approvals, to work, to board of health final approvals. They explained every piece of the process, were on call for questions and were fastidiously clean, timely and kind to our children and animals. For such driven, experienced professionals, they have the best customer service I have encountered. The communication was exceptional and consistent, the field and office were always on the same page, they updated and relayed information more quickly then we knew to be possible. They were aware of approvals at different stages in the process before we were, and adapted to each and every obstacle. Replacing a septic can be stressful, it is an unforeseen expense and the work often is required after dealing with a problem related to the septic, so it can be emotionally taxing as well, and it's important to work with a team that understand that and helps you. Curtis is the only team to work with, they were incredible. They instantly resolved our problem by working through them effectively and quickly, they managed our anxiety and built us the best most effective, environmentally sound and perfectly working septic. Replacing a septic system can be stressful, working with Curtis resolved that stress and created the best system available. We are grateful we chose Curtis, and hope this helps anyone deciding who to work with in a stressful septic process.

The short: My experience with Curtis septic was horrible. Their staff is rude, sneaky, and they…read moredon't have respect for homeowners. The Curtis septic staff treated me like a crazy person, disrespected me, my home, and my wishes for how to care for my land. Stay away from them. The long: They began work the day we closed on the house (paid for by previous owner as part of deal). They didn't contact us at all before beginning work - the new owners. They cut down 12 mature trees without telling us this would happen. The whole reason we bought the house was it's natural setting. They blamed the arborist they contracted with and we're completely unsympathetic - trees are disposable to them. Next they cut our water well line while digging. They knew they did this, but didn't tell us. We planned to move in that day but had to delay by a week and move the week of Christmas. They came into the house under false pretenses, but actually wanted to see if the breaker was tripped. It wasn't, but the line was still cut and that's all they did to verify the water worked (they didn't turn on the faucet to check.) When we discovered this happened they made no attempt to repair it quickly - having no water and being unable to move in wasn't their problem, I guess. They blamed the previous owner for not telling them where the line was. I wanted to plant native plants (not grass) in the quarter acre of bare dirt they left behind. I asked about the source of the loam as I was worried about invasive species. They were entirely uncooperative. They told me I needed to put down grass and use round up forever. This is not something I wanted, but they had no respect for that and were unhelpful. I let them put down the loam and guess what? The $500 of native seeds I planted didn't come up because they were outcompeted by an invasive non-native weed. Pic attached. Now I have to manually pull a quarter acre of dense weeds and replant. I don't expect Curtis Septic to know about native plants, but I do expect them to respect the homeowners wishes and be helpful to achieve them. Finally, when they put down the loam they used heavy machinery to compact it. This is a horrible practice that makes it very difficult to plant anything afterwords. I was home when they did it so I went and talked to one of the employees (the only respectful person in the company I encountered). I was calm and constructive. The employee driving the compacter (I don't know machines) saw me, drove very fast straight toward me, stopped suddenly, jumped out and yelled at me "what's the problem!?" I had been calm but I got upset being talked to that way so I said with an attitude, "you're compacting my soil." He replied with a long tirade of yelling "how else am I supposed to do it?" And "you don't know anything about how this is done." Completely unprompted, he screamed at me. So the bottom line is all but 1 of the half dozen Curtis Septic staff members I encountered treated me like a weirdo and a child. They talked down to me, snuck around, and ignored my concerns. They didn't communicate even the most basic things we needed to know like when they would start work, what they would do, and that we had no water because of their lack of planning. The septic system seems to work I guess, but how we got here was awful and I wouldn't recommend it to anyone.

I have had two visits from Mr. Tony of Windriver Environmental. On the first job, I also had the…read morepleasure in working with James, the Project Manager. I had a complete plumbing failure in a new rental home that was purchased and renovated just before my lease started. Tony arrived early on the work day, and was making follow-up contact with the equipment and county utilities (complete dig out!). It was a Monday, following a holiday. You see, it had been raining all week prior and a big storm was moving in again, quick. The company wanted to reschedule, but Mr. Tony knew he could complete the work if everyone was on the same card. I had been out of water for 8 days now. A delay in repairs would put me at the end of the week, for service. When I say that this man worked his butt off, I mean... laser focus. We were fighting the clock and he hand dug my yard until the machine arrived. There were mother nature job complications and a few rain sprinkles, but we finished that job as the monsoon thunderstorms were rolling in. Unfortunately, for me... I had a 'non-replaced' drainage line with a clog discovered. Mr. Tony waited, in his truck, for the storm to take a dry break and he discovered my other issue and fixed it fast! The second time Mr. Tony came was yesterday and the bathroom plumbing needed repairs. The renovators of this house may be one of those people that do half-ass, cheap work and then make big money if they play the game right and sell it to one of you excited home buyers.When it came to plumbing? Mr. Tony delivered! He identified the issue, reviewed the repairs, completed work in great time, and wrote a detailed/accurate invoice. Please note, the pricing for my jobs was not the cheapest in town nor the most expensive. I definitely think you get what you pay for and more from this team. I would highly recommend Windriver Environmental for your plumbing needs. I hope you work with Tony. He is was a 2X great example of customer service.

Said they pumped 2000 gallons of waste, come to find they only pumped water side and not wasteread more

I have been using pump grump for many years. They are always so nice and honest. One year my…read morecesspool did not need to be pumped and the two gentleman that came to pump it said I do t need to. This is why I use them. The office women are so very nice and helpful when I call. Sometimes the drivers answer the office phone and they are also very nice. Thank you for all that you do!!!

This business is appropriately named…read more Whoever drives their truck is a rude and aggressive driver. I first encountered this vehicle on my road as I was stuck behind them as they drove 10 mph for about half mile. Then at the stop sign, this truck sat and sat and sat with zero traffic stopping them. I honked to let them know I was there and so he responded with a long blast of his air horn. I then tried to drive around this truck, and so he waited until I was almost past, then pulled out and tried to race me. I could go on but I won't. I will add that this grumpy crap hauler recognized my car a week later and then began similar antics. Cannot believe DOT would license someone who drives like this. I have called this business to ask to speak to the driver and I will update this if I receive a call back. Given my experiences I would not recommend this business. I have a further update. This pro now honks his air horn when he drives past my house. Isn't that great! Professionalism at its finest.

Call during the snowstorm and they came the next morning. Very informative and did jot charge more…read morethan our regular visit to have our tank pumped.

James is a great guy to have do work for you. Had problem…read morewith my yard drain. Came promptly....did a great job at a great price. An excellent contractor!

Been using Able for years now in Hopkinton. They are very responsive and trustworthy. Last year I…read morehad a big issue and they came in a flash and remedied the issue. I'd recommend them for sure.

Guy walked in my house to leave his bill. No one was home mind you…read more Lock your doors if u use him

I give service a five star for their professional approach to a very tough job. They have always…read morebeen on time and come through when needed. Had a few problems with a couple jobs but they were quick to resolve the issues. Kim the dispatcher is very helpful and polite. Highly recommend if you need service quick.

Very good service. The gal in the office is wonderful and polite and very helpful.. They pumped my…read moreseptic and came back an hr later and put in a riser. Now I do not have to dig my lawn up anymore. A riser if very affordable. I'd like again to thank the female manager in the office for her help. She was very professional.

I give my highest recommendation to the people at wind river septic for their service to replace my…read moreseptic pulp and empty my septic tank. Jerry the tech was super professional and solved a complicated puzzle and made it right. When a new part failed they came back and made it right. They were prompt and friendly and got it all done. so rare these days.

I was very happy with the service I received a few years ago. But this year , I was told I would…read morehave to install two risers for $800 in order for them to drain my tank in addition to the cost of the septic removal. The risers weren't needed a couple of years ago when wind river drained my tank last- sounds like a money grab to me.

Jose Roberto the owner of Affordable Landscaping was very professional and his workers were very…read morethorough performing a Fall Up, mulching the flower beds in a timely fashion. Thanks again Jose!

First job was to remove leaves that had overrun the property. They did a remarkable job in…read moreremoving nearly every leaf. I have to say I was impressed by the job and their hard work. I then said that i would like them to come back and mow the lawn. When the grass started to grow and the lawn was not mowed, I realized that maybe we did not exactly have a meeting of the minds. I gave them the benefit of the doubt. So I called and left a message, they called back on a Friday said they would be there Monday. No one came, however I gave them the benefit of the doubt again, given the rainy days of late and they likely were overbooked. I figured then they would come on Tuesday, the lawn would be done as the lawn is now overgrown. No one came. I called late Tuesday and left a message that I wished they had told me they were not accepting my job, I would have begun my search all over again. Now by the time I find somebody, my yard will look more like a jungle than a lawn! Mary