Went here as a last resort because other shops couldn't find the tires I wanted. In that regard,…read morethe experience was great, a few calls and they found what I wanted and ordered them. All down hill from there. And when the bill was printed, WAY downhill. When I ordered I was told they'd match the TireRack price of $280 per tire, and quote, since I was ordering from Mavis, no charge for mounting and balancing. First the invoice showed $100 for new TPMS, which was never discussed, and mine were 9 months old. Then the invoice price was $295 per which they tried to explain was less than $280 because of a Pirelli rebate. Plus $100 for balancing. Now the bad rating for this place makes perfect sense. Got me once, never again. Would rate them a 0 if I could.

I had a very disappointing experience at Mavis Discount Tire. I went in for a scheduled oil change…read moreand tire rotation, and the manager, Gavin, showed me worn brakes and recommended replacing them. I specifically asked for a total estimate for *everything*, and he quoted me $577 (plus the oil change), which I agreed to. After waiting over 3 hours, I was told the work was complete--but I was charged $1,376.78, more than double the quoted price. When I questioned this, Gavin claimed the $577 was "per axle," which was never clearly stated, and he could not produce the original written estimate he showed me. I escalated the issue to management, but instead of honoring the original quote, I was offered a partial refund or told I could bring my car back to have old parts reinstalled--both unreasonable solutions after the time and inconvenience already caused. There is way more to this review but I won't allow me to post the entire thing so I had to have it summarized.

We were visiting Lancaster for a family trip to Dutch Wonderland and found a huge nail in one of…read moreour tires once we arrived. The guys at Doctor Tire repaired it and had us back on the road in under 30 minutes.

I called and they made it a point to let me know on the phone if they had some used or not and gave…read moreme good quotes on the phone. They also were so nice in person and took all my info while I sat because I'm pregnant. Will be coming back!

Great place, prices, and staff! They quickly address the issue with my tire in a short amount of…read moretime.

Awesome place to get your tires. It's like a Pit Stop.... In and out with great friendly service.read more

Took my truck in to get my tire fixed, when they gave it back to me, there was a crack on the…read morewindow. 100% was not there when i dropped it off and they tried to say it wasn't them. There's no way to prove it was them so I just left but the dishonesty and lack of care is very upsetting.

hood struts installed on lexus, quick and efficient. clean front of store and shop, worked quickly…read moreand as a team in the shop.

Great place! My tires were installed and I was given a great price. No issues at all. The staff is…read morevery friendly. The waiting room is very nice and you can bring your dog.

Had 4 new tires put on my Cadillac CTS4 back in the later part of 2021. The service was scheduled…read moreby my boyfriend who also works in the automotive industry. A discount was given due to his job's afflication with them. I was the one who took my car in and waited for it to be done. Their waiting room was decent for a repair shop and I enjoyed sitting by their big picture window watching birds come and go from the feeder they installed. The front parking lot is tight, and I'm not exactly sure where they take the cars while they're working on them, but it was done quickly. I don't think I was there for more than an hour. Immediately when I got inside I noticed one of the indicator lights were on. After my boyfriend, a mechanic, ran the codes it was determined to be a tire sensor. It was obviously damaged when the tires were replaced. He dealt with them after that, and it was a good bit of an ordeal getting them to pay for the replacement. However it was more than one, as the light was still on after they did the repair. They refused to pay for any more and claimed they were going bad before the tires were put on. I will say I had no problems prior to the tires, and even after I paid to have the others replaced we continued to have problems. I gave the car to my daughter several months back, a good year past when the tires were replaced and to this day she still has problems with the monitors. Three stars because the service I was there for was good, pricing was fair. However as far as admitting they caused the problem and resolving it I was dissatisfied.

Been using there Auto services for yrs. If my tires need air I drop in and it's no problem. I…read moreusually tip them twenty dollars. It takes five mins. Not this time was told to go to Sheetz. Had they went out to put air in my tires they may have seen I need tires. I found Greg at D&R Auto Care and he took care of me as always! Just one common courtesy to a loyal customer. Glad I found him in the Clipper magazine!

The ONLY car repair center in Lancaster PA that I trust…read more Everything is above board and top notch. Mike D is a great owner and has helped me repair my cars for many years. You can trust this business!

Nice guys, patient and friendly. Got rims and tires for my car. They were very helpful.read more

Had a great experience with Master Tire. I needed a hard to find size for my tires and they had…read moreexactly was needed. They got me taken care of on the same day - less than an hour after we called to check if they had my size in inventory. The staff was friendly and the pricing was reasonable. I'll happily be a repeat customer.

I have used this location for years. Originally, I found them because they were close to the train…read morestation and I could drop off or do a "drive by". Chris is always very personable. He treated me as if I was his only customer each time I came in. Now that i have move further away he has passed his high standards to another of his colleagues and I feel confident in that handover!

Had been going there for over 10 years. Was quoted a price for oil change, nothing was accurate,…read moreall fees added on.Lou was obnoxious & rude.Had to return next day for receipt & Terry, always nice , chked to make sure they actually put correct amt of oil in. Poor service= no trust. Offered me a free oil change if I didn't report them. I refused it & will never go back.

Going on vacation I must've damaged my front tire as it was loosing air. Of course I didn't notice…read morethis until about 6pm on Thursday 8/24/2023. I was in a small town in PA, I couldn't find any service centers that were open. I Googled and found JACK WILLIAMS and found that they were open until 8.30pm!! This place was 30 minutes away but I made it there and I was taken care of within 15 minutes of arrival. They had my tire size in stock, ended up buying 2 new front tires and got the TPMS fixed and sensors calibrated. All within 1 hour of arrival. Excellent service, will recommend anytime.

Great service - addressed my issue same day - explained the issue and gave me options - I went with…read moretheir recommendation which was not high pressure at all