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    13 years ago

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    People searched for Ice Cream & Frozen Yogurt 131 times last month within 10 miles of this business.

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    Gillette Creamery

    Gillette Creamery

    1.0(1 review)
    0.6 mi

    There are companies that appreciate your business...Gillette is NOT one of them. I am NOT a small…read moreaccount. After 3 seasons and averaging 30 boxes ($600) a week I was dropped as a client after placing a single complaint about a new delivery driver. The driver (Sal) was unbelievably unprofessional, incredibly rude and extraordinarily impatient. On this occasion he left dozens of boxes of ice cream in the driveway in the pouring rain and after I asked him politely to at least place them under cover as I relayed them in to the freezer he ignored me and continued to unload the delivery in the driveway. He then told me that it's not his job and for me to move them but first demanded payment so he could leave. He arrived an hour late with the delivery in the first place and then threatened me with making me last on his delivery route in the future if I didn't stop moving the boxes he left in the rain and pay him so he can leave because he was late to his next delivery. I then went inside to get his payment and heard him cursing me to my 14 year old daughter who was in the driveway at the time. I came out a minute later to my daughter telling me what he said and I told him I would take this complaint to his superiors. Keep in mind, ice cream is perishable and I was moving as quickly as possible so that my product was not ruined-all of this happened in less than 25 minutes.I immediately called my sales rep of 3 years (Tom) who said he would take the complaint up the ladder. After a week of no response I called Tom again and was told simply there is nothing he could do and that it was "my word against his." Why would I lie? So, still hoping we could address the situation professionally, I wrote an email to the main office. Now it is 13 days since the incident and still no reply until I called in to place my order to wit I was told by Rich Gillette (Owner) that I was no longer a client and was being dropped because my account was a liability. I was given absolutely no opportunity to explain what happened and given no notice of my company being dropped and offered no means of rectification. I can not emphasize enough how much of a negative impact this will have on the next week of business since I was obviously counting on this inventory for my store. They could have switched drivers, I even offered to meet another driver on the road. Luckily I have also been dealing with Dingman's Dairy for years and they have ALWAYS gone above and beyond for me. They have scheduled extra deliveries on busy weeks and my Sales Rep Valerie even loaded up her own car last week to bring me some emergency inventory. That is a company that appreciates their clients. I would suggest you take your business there. Highly competitive with everything Gillette offers, many items are far cheaper. I can not overstate how incredibly disappointed I am. Don't let this happen to you.

    D Lites - icecream - Updated May 2026

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