I've had a great experience with this clinic up until today. The staff and vet techs are always…read morekind, and the environment is welcoming--my wife especially likes coming here. However, I'm really disappointed with how today was handled. My dog was spayed just 22 days ago, and we brought her in due to discharge when she urinates. I assumed this would fall under a recheck, but instead we were charged $75 for the exam (not even the usual $45), and the total visit ended up costing over $200. After already spending over $1,000 on the surgery, this felt excessive and honestly like we were being taken advantage of. Situations like this should be handled with more understanding and consideration--especially when it's related to a recent procedure they performed. To make matters worse, our regular doctor wasn't there (on vacation), and we were seen by a temporary vet, which made the experience feel even less personal. I still appreciate the kindness of the staff, but this experience left a bad impression. It shouldn't feel like it's all about the money, especially when clients are already investing so much in their pet's care.

Do not take your Frenchies here! They discriminate the breed and only tell you how they are a…read morenightmare breed. I should have known from the first visit I had a bad feeling but this office is close to our home. I bought their $330 puppy package did all of her shots and first year well care. I went today with a healthy dog to discuss her spay and left paying $72 with a laundry list of unnecessary procedures they want to perform on a healthy dog. Procedures they won't even do! I have no problem paying for necessary care that's medically necessary but not the money grab that this place is! Stay far away from here!

I've been taking my pets to Palm Plaza Pet Hospital for as long as I can remember, and my parents…read morehave been going there since long before I ever did. I honestly can't imagine trusting anyone else with our animals. Not only have they always been kind, compassionate, and accommodating to me, but I've watched them extend that same patience and grace to countless others--including my elderly dad, who has no patience, doesn't hear well, and definitely has no filter. They never make him feel like a burden. They simply smile, repeat themselves as many times as needed, and treat him with kindness. Dr. Stone is absolutely amazing. She takes the time to explain what she's thinking, walks through the possibilities, and focuses on ruling out less invasive options before recommending expensive procedures or surgery whenever it's appropriate. I've always appreciated that she never makes you feel pressured--only informed. It's clear that her priority is giving every pet the best care possible. Today, I witnessed something that reminded me exactly why they're my vet of choice. A neighbor came in to tell the staff about a stray cat outside that had been mauled by a dog. From what I overheard, the injuries were devastating. Instead of saying, "There's nothing we can do," three staff members immediately grabbed a pet carrier, ran outside, carefully brought the cat in, and did everything they could. Later, I was told the cat's injuries were too severe to survive. While that absolutely broke my heart, I found comfort knowing that its final moments were spent in the hands of people who cared enough to help instead of looking the other way. Moments like that say everything about the kind of people they are. I'm incredibly grateful for Dr. Stone and the entire team at Palm Plaza Pet Hospital. They care deeply--not just for the animals, but for the people who love them. Thank you for being the kind of veterinary team our community is so fortunate to have.

I recently had to bring my dog here for cremation, and while it was one of the hardest moments I've…read moreexperienced, Malissa handled everything with compassion and professionalism. From the moment I arrived, Malissa treated both me and my dog Gordo with dignity and care. She explained the process clearly, gave me the time I needed, and never made me feel rushed during such an emotional situation. Malissa's kindness made a painful experience a little more bearable. The clinic was clean and calm, and it was clear they understand how important pets are to their families. I truly appreciated the respect Malissa showed throughout the entire process. Thank you for helping me say goodbye to Gordo in a way that felt peaceful and respectful.

Hands down our go to vet for emergencies. I've taken a pup here from accidental poisoning called…read morethem and told them we had an emergency and they took the pup into critical care all within a 15 minute time span. They induced vomiting right away and took great care of our furry friend. He's now doing great with his family, no neurological damage and is living his best life! I've also taken a foster kitten here where they provided him with great kitten food and excellent care tips.

Be ware this place has changed is very sad because it was very trustworthy before…read more Now it's overpriced & horrible customer service !! Groomer as well very rude & unprofessional They book your appointment & if you need to make adjustments to the date of appointment they keep Your money & don't reimburse you back!! But they never advise you of this while booking !!

love this place , i love all the bassets roaming around . so fun wish i could adopt them allread more

**UPDATE** After a…read moreyear writing this review, the Team at Daphneyland failed to do their part after meeting with their team. I do respect the objectives of what they are trying to accomplish, but it does prove the point of...Why people shop for dogs versus adopting. 1) We were promised an in-home inspection after many phone calls/interactions with one of their field representatives. When we were close to scheduling, they were no longer available to answer our calls nor responded to our inquiry. We felt that this was a slap to our face to drive over/close to 100 miles to visit. 2) After visiting Daphneyland, we were promised that one of the Basset Hounds would be On-Hold for us. A few days later on Social Media, the same dog was adopted to another family. FALSE PROMISES!! We have had more interaction and proactive responses from Basset Hound Rescue of Southern California. We wanted to rescue one, but unfortunately, it won't be from here. The Yelp Journey you take is an inspiration for others. Whether it is for them to try or to be in the footsteps of your experience. With every Yelp Story, it gives another day of bright light from the hidden shadows. Yelp Today and be heard!

I want to take a moment to thank this place and its staff. They are amazing and great with your pet…read moreand give you good Information and they don't rush you in these moments. Also I want to thank the doctor for thinking about my pet and my boys that wer present and didn't make it a bad experience. I had had to be put down but they made her comfterble during the process.

Maverick scared me this morning with the bloodiest diarrhea and no appetite and etc so off to the…read moreER we went The fronts communication was appreciated they had emergency surgery and worked with us to give us options and talked us through to finding best solution (to wait) for Maverick Then Heather was absolutely wonderful not only in communication and patience but EDUCATION and doing so with our shaming or guilting though I truly felt like a failure she was so reassuring and so very nice ! Dr. Soto was new to us but 100/10! She was so kind to Maverick (and the humans) both tech and doctor gave him space , moved slowly, let him adjust as needed and really communicated with us and worked with us to make this as easy for Maverick as possible! To our credit we are also very involved and more than willing to help to keep Maverick and the staff safe but not all places will allow the time or space for people to do that and are more just rushing along or through things but NOT HERE not today ! Serious Dr. Ortega's change to Mavericks pre sedation has been a game changer but I also think the approach and the vets make a HUGE difference in 9 years we have never had such positive experiences and we have been all over with him this is truly the most comfortable, reassured and trusting I've felt with vet's and Maverick! He is a special boy with re leg deformity which makes him more vulnerable so also more reactive but they do so well with him I cannot thank them enough I have raved about Dr. Ortega but Dr. Soto is just as amazing - these doctors are angels to crazy fur mommas like me ! Thank you thank you thank you to all that helped us today and every day ( I do think their care is what has kept Eleanor with us as long as we have had her and bought us not only time but GOOD time!)

We absolutely love this veterinary clinic and feel so lucky to have them! We bring all four of our…read morepets here (three cats and our dog) and every experience has been wonderful. Today, our dog had a dental cleaning and a fatty growth removed, and the entire experience was exceptional from start to finish. The pre-surgery check-in was incredibly efficient and organized, but what stood out most was how genuinely kind and caring every member of the staff was. They welcomed us with so much warmth that they truly felt like family. What I also really appreciate is that the doctors and staff are friendly and attentive even when the pet isn't directly their patient. Everyone seems to genuinely care about the animals and the families who bring them in. You never feel like you're just another appointment. We've trusted them with all four of our pets, and today was another reminder of why we continue to come back. Veterinary visits can be stressful, especially when your pet is undergoing a procedure, but their compassion, communication, and professionalism make such a difference. Thank you to the entire team for taking such wonderful care of our fur babies and for always making us feel so welcomed and cared for. We're incredibly grateful for you all!

On June 2, 2026, I requested email copies of the lab results for our female cat, Goldie. We paid…read more$200 for these tests and urgently need them to compare against current labs, as Goldie is very sick with FeLV and time is of the essence. After a full week passed with zero response to my email, I called the office. The receptionist informed me that the doctor had to approve the release of the reports, but promised she would follow up and someone would get back to me. It has now been three weeks since my original request, and I have still heard absolutely nothing. Withholding medical records that a client has paid for--especially when dealing with a critically ill pet--is unprofessional and deeply disappointing. We trusted AV Animal Hospital with Goldie's care, but their complete lack of follow-through and communication during a stressful time is completely unacceptable. I would think twice before bringing a sick pet here if you expect timely access to their medical history.

Wonderful! After an AWFUL experience at another local vet,…read more we learned of Dr Greg through friends. We could not have been happier with the cleanliness of the facility, the kindness of the staff, and the incredible doctor. This will definitely be where we will take all our babies in the future.

We too our furry baby girl there for help and after paying over $700 he comes in and tells us she…read moreonly had 3 days to live. That was July 21, we decided to get a second opinion and thank goodness we did she is doing great and had nothing to do with his results. I don't recommend this office.

I've been utilizing the services of LPC since the week they opened. As a certified TNR trapper with…read morethe Av spay neuter program for a little over a year now, I have taken countless feral / community cats to be spay / neutered & vaccinated at the clinic. I follow the standard guidelines Of returning them to their colonies the following day and have never had an issue with their post op recovery. The doctors and RVTs at the clinic are top notch. Each cat whether it be a long loved pet or a dirty young feral off the street is handled with the same amount of attention and care. The reception staff is helpful and always ready to lend a hand. Truly a gem in the AV. I noticed another review leaving only 2 Stars since they aren't a full service clinic and "only" offer spay neuter. All I can say to that is that they are offering the most Crucially important service to the animals Of the AV. Also those terms are literally all over their branding on their website, Instagram, handouts, lobby etc. there are a hundred animals hospitals in the AV where can get your pet treated for general ailments but there is only one high quality, high volume, low cost spay neuter clinic.

We took our 1 year Boxer to get spayed. Our experience was great. Easy to work with and communicate…read morewith them.