My experience was so nice and my artwork turned out great. I at first went to Michael's to have a…read moreframe replaced and they were very very expensive and hard to work with. So I luckily found Townhouse. Their work is true craftsmanship and they spent the time to really understand and work with me. Their price was 1/3 of what Michael's wanted to charge. Townhouses workmanship was far better than Michael's as well. I've now brought them more work and am extremely pleased with everything I've brought to them.

They have dry-mounted several of my paintings and have done a wonderful job!…read more Sometimes timeliness can be an issue but the owner is so personable and I appreciate working with a local small business

Wow! Glad we discovered Katie's and Katie. She was so helpful and we got our art back per plan and…read moreat a good price point. Also love the art in her shop. Thanks Katie!

Katie does amazing work. Additionally the customer service and care if fantastic. I have had over…read more20+ pictures and artwork framed by her.

Saben worked with me to create new framing for an old piece of artwork. I had the best time coming…read moreup with a new plan. Saben made the experience one I won't forget and since then he has worked quickly and been easy to work with. I hope to work with him again in the near future!!!

Saben helped us design the perfect frames for our art. He was very helpful and gave us plenty of…read moreoption and opinions

Top Notch! Great to work with. Was able to expedite my order. I will definitely recommend themread more

I enjoy buying original local artwork from talented artists in Wilmington as well as from ArtFest…read moreevents held in North Carolina and South Carolina. When it's time to frame my pieces, I take them to Frame Works, where I have consistently been pleased with the quality of both the frames and the services provided. I'm always excited to see and to pick up my framed art. It's like Christmas when you see how they can make something so beautiful look even better.

Helpfully with framing recommendations. I got a call when my work was complete. They safely kept my…read moreart while I was out of town the next two weeks.

I took a mantle clock there for repair with little hope it could be fixed. The friendly staff were…read moreable to repair it in no time.

This was such a cute and clean hobby lobby! We've been to hobby lobby's closer to home tang are…read morejust super unorganized etc. we came in for needlepoint supplies and found everything we needed plus got great art decor that was super on sale! We walked away with great deals and prices and could have spent forever scoping out the holiday decor etc that just got put out! Cashiers were fast and friendly too. I've never NOT stood in line at hobby lobby and this one was busy but not crazy bad for waiting to check out

Customer service was absolutely awful on 6/6/26 at 4:30pm. Both managers were completely useless in…read morehelping a mom at her edge with a child that was losing it. All I needed was to make a quick return before a meltdown and instead they both pointed me to the back of a LONG line. My daughter then squirmed out of my hands and we lost two more places in line. I then hold my 1.5 year old to avoid losing our place in line and she proceeds to lose it. Everyone working near me gave me the most judgemental looks, including customers. Not one person said "we will be right with you", "can I help you", "sorry about the long wait", or god forbid someone say "hang in there, you're doing great!" I left in tears! No mom ever should be a spectacle or judged for doing their absolute best in a tough situation! Shame on you Al and Jill (the managers on duty).

I do & I don't Does this make sense…read moreEver since they merged with AC Moore They have so much products they can't put it all in the store 90% of it is online Yes online Which means you have to get things online We found out if it NOT on the shelf then it NOT in demand and they won't carry it on the shelf ever and you will have to order online thru their website. And no they don't ship to store which is even more dork in my opinion they don't save the customer on shipping at all. This is why I only give this company this score the company. But I do give the store a better score maybe a 4 because they revamped it and cleaned it up and rearrange it and carry more things and some better things since merging with AC Moore. Prices have gone up as well so make sure you use those one coupon that they offer on the app. Sign up on the app or save the circular from the add! Or sign up for the newsletters and get the coupons. The people are nicer which I have noticed also.they got rid of the college kids and got older people in to work which have personalities and I like this since we are in a college town- Don't get me wrong at times I found college kids can be rude or they will snub you being an older person. Especially when your doing crafts they have no patience to help us to find little things that we are looking for something small, or something specific or special. Older or middle aged people working in retail understand this concept very nicely. I like this and for this I give them a five stars on that ! Five gold stars for keeping older people in retail and giving them a chance and the understanding! That rocks n rolls in my book! Retail is hard as hell and they definitely deserve a standing ovation for that! They stock, they cashier, they know where stuff is, know craftsmanship and they know as well what your talking about when it comes to the ad or products! Pretty cool! Wilmington Michaels keep these people and make them train college kids they could learn from them! Lol seriously !

I'm ashamed to say that I have spent so much money at this store. I considered even getting the…read morecredit card but every time I go I say it's my last trip. I like to use a lot of higher end art supplies. Copic markers. Golden paints. Bernat yarn. Now it's where I get a lot of my fabric since Jo-Ann closed. The art supplies are great, but not so much the service. It's a hit or miss experience. When it's bad, it's really bad. Lately, I've been buying more supplies online. There's a lot more options with competitive prices online so I'm sure they are losing some business.