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    D&M Satellite Solutions

    3.0 (2 reviews)
    Open 9:00 am - 8:00 pm

    Services - D&M Satellite Solutions

    Television service providers

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    Hawaiian Telcom

    Hawaiian Telcom

    (1.3k reviews)

    Downtown

    Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

    Ma Boo Hai Hawaiian…read moreTelcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom.

    Dish - Loose cable not secured...

    Dish

    (11 reviews)

    Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

    Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.

    Spectrum - Storefront

    Spectrum

    (90 reviews)

    So I canceled my Spectrum service about a week before visiting the Kapolei store…read more I stopped in to return my equipment and ask why I was still charged for internet after my account had already been terminated. That is when I learned Spectrum does not prorate service, something I was not aware of until I asked in person. What stood out most was the in-store customer service. The representative I spoke with came across as dismissive and uninterested in helping. There was no acknowledgment of the frustration, no real explanation beyond the bare minimum, and no effort to leave the interaction on a positive note or retain a longtime customer. What made this more surprising was how different the experience was compared to my earlier call with Spectrum's mainland customer support when I first canceled. The representative on the phone did everything she could to try to retain me, thanked me for my long history with the company, and genuinely made me feel valued. It was professional, empathetic, and customer-focused. It was mind blowing that a mainland representative showed me more aloha than the local rep i interacted with. The contrast between those two interactions was striking. When someone is closing their account, that moment matters. It is an opportunity to show professionalism and keep the door open for the future. Unfortunately, my in-store experience in Kapolei did the opposite and left a lasting negative impression and insured that i wont be coming back.

    Service! It was a very long wait time. I wish that could see that customers time is also valuable…read moreand we don't get paid for waiting!

    D&M Satellite Solutions - televisionserviceproviders - Updated May 2026

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