OMG! I have never seen a place like this before. Extremely rude over the phone. Car was towed there, and trying to arrange with insurance company what to do next. Car needed to be towed elsewhere instead of paying the extravagant daily storage fees, makes perfect sense. Liz inserts herself into what should have been a simple conversation to release the car, and jumps into a lengthy, pushy sales pitch. The insurance adjuster was flabbergasted, having already just spoken to her. Liz insisted she needed to inform us that the insurance company didn't care about the car, and if we let them tow it, they would damage it. INSISTED!!! Insurance adjuster had to tell her they were hanging up, and apologize to us.
I've never heard such blatant discourteous pushy sales pitching in my life. It was 110% obvious she was pimping for the storage fees. The rates they charge are outrageous. I actually felt bad for the insurance adjuster.
But it doesn't end there. When the insurance tow came, after the insurance adjuster called her back and relayed our desire to let them take the car (as soon as possible so we could get to the next phase of this terrible situation), she refused to let the car go. She now tried to insert my wife into this, who was working all day and had no idea what had transpired. Instead of telling my wife we had spoken and agreed to release the car, Liz tried her pitch all over again and my wife said to refuse the tow, not understanding what was going on. So I had to call Liz back, and again, she was extremely rude, to the point where I had to raise my voice to talk over her rude refusal to release the car.
Bottom line, if you need your car towed, stay far away from this place. I can't comment on their body work, but I will tell you their rudeness and deliberate and repeated attempts to benefit from our misfortune will keep us far away from them forever. Liz needs a lesson in customer service, and an understanding that people fresh from an accident may not be interested in her pushy sales pitch. The blatant lies about how the car would definitely be damaged if we let the insurance company tow it, and how the insurance company doesn't care about our car (while the adjuster was on the phone!!! Protesting politely, like the professional he is, but still....). This rude, pushy attitude and sales angle did nothing to invoke any confidence in their company's services.
Had she approached this like a professional and offered her services in a brief, polite context, perhaps I wouldn't now be writing this review. And I will say for fact, if she let the car go when she was supposed to, I would not be writing this review. But her back-handed attempts to make money under the pretext of looking out for our best interests, then subsequent rudeness, pushed me over the edge.
The accident was bad enough. Dealing with Liz afterward, was worse. read more