Overall I have had good experiences with Dr. Siegel and Paul, the optician; however, there was a…read moretime during the pandemic last year when there was a different optician, Jake, and my opinions drastically changed. He was sometimes unprofessional and actually became angry with me when I questioned the continued delay of my glasses, which then arrived without one of the features I had paid for. My experience with him did not prevent me from returning to Dr. Siegel for an eye exam, and I was very happy to learn that the former optician, Paul, was back. I will add that when I first started going to Family Eye Associates, I did find the receptionist to be unfriendly and indifferent, but that did not reflect the services I received from either Dr. Siegel or Paul.

late glasses delivery by 3 months, excuse after excuse. wrong prescription processed, took 2…read moreadditional tries to get it right. extendef wait times in office. Receptionist forgot we were there. Waited over an hour to set up frame consult. Not the way they were when his mother ran the business out of Auburn.

Just want to share how great Dr. Heyler is. She really loves her work and gives 110%. She has the…read morelatest equipment and it's clear that she wants to take time to be on top of new developments. She also takes the time to get your prescription right. I've worked with her to try several contact lens fits and wasn't charged for every trial. She makes herself readily available as well. The staff is courteous and the optician there is also top notch. I couldn't be happier with my care. Donna R. Shrewsbury

This is a great vision care place! They kind and pay attention to details. They will definitely…read moremake sure your lenses/glasses fit and give you best recommendation for the type of glasses you need. Simply the best!

Very Professional care. Relaxed atmosphere Excellent…read moresecretaries very helpful and kind. Dr oconner explained procedure s and tests. Didn't take long. Great place!

I went to Dr. O'Connor for the first time a month ago. I will never go anywhere else again. He is…read moremy eye doctor now for life. He is absolutely amazing, smart, funny and so down to earth. Just gotta love his receptionist too!

I am/was a long time patient at Forgues Eyecare. I initially saw Dr.Mark Forgues for many years,…read moreand now have been seeing Dr Matt Forgues for over 5 years. I liked both doctors and was happy with their care. My satisfaction with the office staff has been steadily declining over the past 2 years, however. Over the past month I have tried repeatedly to get my records sent to a specialist for a necessary procedure. The office now uses an answering machine and does not respond to my messages. I've called multiple times over multiple days. No response. They've lost themselves a good patient.

I would like to start by saying that my family has been going to Forgues for decades. We have…read morealways been happy, that is until our last few experiences. The office staff has gone way down hill. Not providing necessary information regarding the cost of services and glasses, refusing to schedule an appointment for my daughter who is having trouble seeing due to an overdue balance that we didn't know about. Heartless and rude would be the best way to describe the people I have dealt with. The word inept also comes to mind. Dr. Forgues is an excellent doctor but due to his office staff I will be looking for a new eye doctor.

Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

I am sitting in the exam room, my eyes had just been dilated, I was ready to have my eyes checked…read moreout. And then, a person comes in and introduces themselves as the office manager. She goes on to say that she had just sent me a certified letter stating that because I had missed appointments that I was no longer welcome at WO. I asked her why I my appointment was accepted, why had they just put stinging stuff in my eyes? She had no answer? I asked her why no one had ever mentioned a missed appointment or how many I have may have missed? She had no answer? Come to find out it was only one in 2020 that I missed in all my years as their customer. The practice is awesome but, I am still ponder who this person was and why she is still employed at such a fine practice.

I never like giving any reviews especially a negative one but this needs to said so that it doesn't…read morehappen to anyone else. I've been going to this practice for 20 years and never had any problems. The last 2 years here have been horrible. I had a routine eye exam last summer and after getting new glasses found out they gave me the wrong prescription. I found that out after I picked up my 2 new pairs of glasses and couldn't see out of them after spending a fortunate on them. I went back to the office a few days later and asked to speak to the office manager. They told me she was in a meeting and would be out to speak with me in a few minutes. After 45 minutes of waiting, I inquired about speaking with her and they told me so was too busy to talk to me and gave me a phone number to call another time. I tried to call her for 3 days and of course she was not available to speak with. They took my name and number and assured me she would call me back. No one ever called me back after leaving numerous messages. After my 4th message I finally spoke to someone, and they assured me someone would call me back. The office manager did eventually call back and was adamant that I did not receive the wrong prescription. She proceeded to tell me the prescription was correct explaining mathematical equations with this number plus this number equaled the numbers on the prescription. I asked her if she was an optician, which she said she wasn't but was the office manager. I told her that I couldn't see out of my new glasses, and she said that she knew how to figure out eye prescriptions because she had been working there for many years and the prescription was right. After going and back in forth with messages etc. for several weeks and then getting nowhere with her, I ended the conversation. I called the next day for an appointment to see Dr. Wiseman. I told them I only wanted to see him because I was having a problem seeing. I had to wait for an appointment to see him, but Dr. Weisman confirmed that despite having the correct name and date of birth on my prescription, I was given the wrong prescription! He gave me the correct prescription. Unfortunately, because I had to wait weeks for someone to correct this gross error, I was stuck with 2 pairs of useless expensive glasses! I did tell Dr Weisman about what the office manager said about insisting that I had the correct prescription and he said she is not a medical professional and should have never said that. To make matters worse they billed my insurance company for 2 office visits ($375) and billed me for those 2 balances. I called and spoke with the billing person and explained to her that I had to come back because I was given the wrong prescription and shouldn't be charged for their error. She was just as condescending and unhelpful as the office manage and said I was seen twice so I had to pay. I explained I wouldn't have had to come back if they didn't make a gross medical error and had given me the correct prescription in the first place. *Please note that this bad review is not about Dr. Weisman because he is a wonderful professional ophthalmologist that cares about his patients. He deserves 5 stars but the way the office staff treat people and breach confidentiality and HIPAA at the check-in window don't even deserve a 0 star. I will never go back to that office.

OK.... Dr. McCabe is fantastic. He is extremely responsive and concerned with your well-being…read more There is nothing I can't ask. He is the best doctor I have ever worked with. And, his STAFF are also excellent. They truly are the best team ever. Example: I called for a worry I had and they had me come right in as it could have been an emergency. You will be happy you connected. Relief is on the way. Such a great asset to Worcester County. Thank you Dr. McCabe and team.

Diabetic Retinopathy care for 15+ years. He is the best! The office staff are friendly, efficient,…read moreand genuinely caring. I highly recommend Dr. McCabe.

I just picked up my new glasses, a really creative and unique pair of frames from Mr. and Mrs…read more Magay. Really a top notch experience as always. What sets Magay and Barron apart from other eyeglass stores is their attention. They not only pay attention to offer a different selection from other shops, and they give each customer true one on one attention. It's rare to see that these days, and such a welcomed experience. Mr. Magay is truly passionate about making sure his customers are completely satisfied. I went in not knowing what I was looking for after learning I had some extra flex spending money that needed using, and left with a beautiful pair of glasses, custom fit just for me! I couldn't ask for more. My family and I will always return to Magay and Barron. Top notch service, great styles, and all at an affordable price!!

From the moment I arrived to the moment I left, I enjoyed the vibe of this office and the staff…read more Eye exam, eyeglass fitting, warmth of staff, design and décor - truly everything was lovely! Highly recommend!

Quick and attentive is what I've got to say about this place!…read more So I woke up with pain in my eyes one morning and thought I could tough it out. By mid afternoon I couldn't bear it anymore and decided to give this place a call. They were able to squeeze me in that day before the office closed. As soon as I walked through the doors, I was greeted by the front staff and given some paper work to fill out. Shortly after I was taken in by Dr. Feucht who was very knowledgable, kind and personable. At the end of it all he spent his time explaining to me what happened and gave me some meds which helped me feel better in no time. Very happy camper! Will be back again!

I'm extremely disappointed with my experience. I paid 445 dollars for my glasses. I always keep my…read moreglasses in my car, usually in the glove box, and I've never had this problem with any other pair. Less than a month after getting these, strange lines appeared on both lenses, almost like the glass was cracking. They replaced the lenses once, and I was told to pay thirty-five dollars, which I did. But just couple of days later, The exact same thing happened again to the new glasses they replaced, but only on one lens. Then I was told they couldn't replace them because I had already used my replacement. The staff also said I didn't have scratch protection which I asked for my receipt and definitely they charged me for it and claimed they had warned me not to leave my glasses in a hot car when I picked them up. That never happened. When I picked up my replacement glasses, they just adjusted them and handed them to me. Nobody discussed heat or gave care instructions. If someone had told me heat could permanently damage the lenses, I would have avoided it. Instead, I spent445 dollars on glasses that I wasn't even able to use, and no one was willing to help. What a Waste of money and time. The optician who assisted me was very rude, unhelpful, and dishonest. Unfortunately, I don't know her name, but she was a tall woman with blonde hair who I spoke with during my last visit when I went to have my lenses replaced. She told me that she had warned me about leaving the glasses in a hot car, but that never happened. I find it extremely disappointing to be told something that simply isn't true straight to my face and not admit that the product is bad or simply replace the lenses or do something that both parties can be satisfied like offering to replace with small charge or any normal business will do other than blaming and lying to me. This is very poor customer service. Currently, I don't think they actually care enough to do something about it and make things right.

Dr. Xu is excellent. We have been patients for over 15 years. She is knowledgeable, personable,…read morepatient, and listens to your concerns. We trust her completely with our eye care and are very lucky to have found her. We strongly recommend Dr. Xu.

The place is aweful. The dr or whoever they are filled my prescription from a copy of my script…read morefrom 5 years ago. When the glasses finally came in i told him they need an adadjustment. Thats when he asked me "How do you know did you try them on?" I was floored. Then getting a receipt for the $600 i spent was next to impossible. Im not a review writer but if i can prevent 1 person from having such a bad eexperience then it was worth it. They dont even treat you like a patient. Your definitely an inconvenience to this practice.