Beautiful facility: state of the art and clean. 5 stars for environment. Unfortunately that was the only nice thing about Cycle Bar. When I got to my first class, I walked in the door and even though there were 5 employees standing around, no one greeted me, no one said one word to me until I told them I was new, and then Blake gave me a tour. The tour was great, like I said, very clean and modern, and I was impressed. There was no space to wait in between the previous class getting out and the incoming class to wait to enter while they cleaned. So you had two classes worth of women squeezed into a tiny space. While we were waiting, some of the staff was talking about ridiculous things to be talking about in front of customers, using inappropriate language and talking about drug use. Im not easily offended But I have managed before and if any of my staff said that in front of customers that would NOT be acceptable.
While the classes were being switched, I spoke to the instructor Kristen, to let her know that it was my first class and I would need some help since I had no idea what I was doing. She was very nice and assured me she would give me a rundown of the machines before class started. I was excited to get started. While everyone was settling into class, I was waiting For Kristen to come over and help, or anyone, really, since I had absolutely no clue how to strap myself in, or even adjust the bike. She never came. No one strapped me in, no one helped me adjust my bike, even though I motioned her over before class a few times, she never came. No one asked if anyone was new and needed help (which as a new facility you think would be a smart move). I made it about 30 minutes through a 40 minute class (without being strapped in or being on a property adjusted bike) ((after about 10 times of trying unsuccessfully to wave over Kristen)) , and I couldn't take it. It was very clear due to everyone's progress on the screen that something was wrong with my bike, but nothing was said. I had to leave class early and could barely walk. No one showed any concern when I walked past the 5 original staff members from before, and Blake the manager even said I needed to toughen up before I could come back. It took 10 minutes of lying on the bathroom floor before I could even muster up leg strength to stand up and make it to my car. (I believe I was injured due to not using the right resistance on the bike). I thought it was just a pulled muscle, but two days later, I went into kidney failure due to rhabdomyolysis. I ended up having to be in the hospital for a week, was at risk of possibly losing my legs and additionally have been off of work for over a month.
CycleBar was less than helpful when it came to recifying the situation, surprise surprise, Blake was less than sympathetic on the phone. In fact, I was even charged again for no reason at all. The only good employee who seems to work at CycleBar is the manager Ashley, who is the only one who seemed to take any responsibility. I'm not saying everything that happened is a result of cyclebar, but if you don't show people how to use the machines, then there are going to be consequences. I have racked up a 50,000 hospital bill, and have been out of work for a month and am still in pain.
Hopefully they take this review to heart and realize that if they expect people to pay $150 a month for spin classes, they should offer more than a flashy tour and fancy amenities. Thanks for reading this long review and I hope this helps someone in the future.. read more