Easy transaction. No turnover. John was knowledgeable and not pushy. Exactly the kind of sales…read moretransaction that makes both of us smile.

The staff cares. Got a Kawasaki Top Gun t-shirt and noticed they know customers by names. Some…read morecustomers treated the staff like the neighbor they gave a cup of sugar. Join the Lee's family, let them work for you.

Fator's is the best. They have done nothing but go out of there way for me every time I walk…read morethrough the door. I will always be a loyal customer.

We were all set for a multiday ride and noticed first thing in the morning a small leak underneath…read morethe KTM 450... Called this place they were open right on time had exactly what we needed super conveniently located professional and nice people! Oh and they let us use a couple tools as well as some Loctite :-) thank you!

I dropped my bike off for two factory recalls, trusting them to handle it properly. I specifically…read moretold them I use the bike every day to commute to work, and they assured me it would be ready the next day after leaving it overnight. Instead, they only completed one recall and wanted me to leave it several more days for the second part. I couldn't afford to be without my only transportation, so I had to take it back unfinished. Just a few days later, I removed the seat and discovered a sheared-off bolt exactly where they had worked on the recall. I've never performed my own service -- this was clearly their mistake. When I contacted them, they basically denied responsibility and said the bike "wouldn't have left the shop like that." The frustration and lack of accountability left me feeling completely let down by a dealership I expected better from. Fellow Harley riders -- beware. If you need recall service at Shasta Harley, go somewhere else. They're unreliable, unwilling to stand behind their work, and may leave you stranded or with new damage. Not worth the headache

Second chance, all bad. Used bike came with no fluid in transmission and brake calipers loose…read more scary.

Garys motorcycle is super easy to talk to and they are efficient in their time. I was back in the…read moreroad way before I thought I would be.

The second star is because they were able to work on my bike on pretty short notice, but I guess…read morethere is a reason why he has the availability. I feel bad for leaving a negative review, Gary seemed nice and it looks like the shop has a pretty good rep but this was my experience. I should add that this was done before I was about to take a trip - so time was a factor. Took my Harley in to get it serviced and have him take a look at a leak. Got it back - it appears in trying to stop the leak he over torqued my transmission plug and stripped it entirely. Dude ghosted me when I tried to call him multiple times, didn't return the calls and the business hours don't mean that he will be there. I thought my primary gasket was no good, I showed him the concern and he replaced it. Told me afterwards it wasn't even broken, but he replaced it anyways. So now my bike leaks more than it did when I took it in, I have a new gasket that I'm not entirely sure that I needed and I'm out 500 bucks. Lesson learned. Ended up getting irritated and just fixing the thing myself.

Week on Lake Shasta saved by California Custom Trailers and Powersports. My SeaDoo swallowed rocks…read moreon a Wednesday afternoon (7/9/25), called Calif Customs they said bring it in they have an opening on Tuesday (7/15/25), fully booked until then. I explained I would be leaving the lake Sunday so that wouldn't work. Service Manager said bring it in today we'll see what we can do. Got there an hour later and they pulled mechanic off of another job to work on my issue. I thought I'd have to leave for a day, mechanic asked if I'd mind waiting about an hour. They not only fixed, hooked up trailer to my truck and I was out of there in less than 60 minutes. It cost half of what my son paid in the bay area 6 years ago for identical work. These guys are great, entire staff friendly and just wanted to get us back on the lake. I could not have been more pleased, especially since it cost much less than I was anticipating. Great business, highly recommended.

The correct part was ordered and the service department worked me into their busy schedule.read more

Jed in the service dept helped me resolve a cooling issue over the phone. At is back in business…read more Thanks Jed

Why spend money on TV ads when you won't even acknowledge a customer in the store? I was there…read moreyesterday, the only customer in the place. The 2 guys at the front desk and the other employee standing next to them never said a word to me coming or going or during the 20 minutes I spent looking at motorcycles. I'm in the market for one but I will be looking elsewhere.

Bought a tractor there exactly 2yrs ago with a five yr. extended warranty. They just sold the…read morebusiness in June 19 and left customers hanging. Have to travel to Chico for service and they don't/won't honor warranty. If you happen to know the owners name I would like to take legal action even if it is class action. Pleas inform..

Had my lawn tractor serviced there about a year ago and could not be happier. Took the mower deck…read morein today and had a very fair estimate the same day. Bill the Product Support Supervisor could not be nicer.