This is another example of a small town family owned business that goes out of their way for their…read morecustomers and makes it a point to know everyone of them. I cannot count the times this shop has bent over back words to help me out. Whether it's a $1 or $1000 purchase they always give 100 percent of themselves to help you out. Other shops in this town could learn a lot from them. Thanks for everything

Service is always spot on. Prices are high but what isn't. Best shop in town. Staff is friendly and…read morehelpful.

Week on Lake Shasta saved by California Custom Trailers and Powersports. My SeaDoo swallowed rocks…read moreon a Wednesday afternoon (7/9/25), called Calif Customs they said bring it in they have an opening on Tuesday (7/15/25), fully booked until then. I explained I would be leaving the lake Sunday so that wouldn't work. Service Manager said bring it in today we'll see what we can do. Got there an hour later and they pulled mechanic off of another job to work on my issue. I thought I'd have to leave for a day, mechanic asked if I'd mind waiting about an hour. They not only fixed, hooked up trailer to my truck and I was out of there in less than 60 minutes. It cost half of what my son paid in the bay area 6 years ago for identical work. These guys are great, entire staff friendly and just wanted to get us back on the lake. I could not have been more pleased, especially since it cost much less than I was anticipating. Great business, highly recommended.

The correct part was ordered and the service department worked me into their busy schedule.read more

Tony and PJ did an awesome job. I recommend them for any aftermarket part to be installed .read more

I Called the shop and asked how much to get a muffler welded onto my Engine [estimate 45.00 + shop…read morelabor] Then when I brought my **Bicycle** into the shop to have them Weld on a YZ80 muffler onto a Header to be mounted on the 2 stroke motor. The estimate went up to $120.00 *Including shop labor*. But His welder was out sick, So they had someone else work on it. It sat at their shop for 2 weeks waiting on the welder to get better. by the time the 3rd week rolled around Monday morning I was on the phone and the gentleman on the other end of the phone said he had another mechanic that new how to weld. Would I be all right with him doing the work, I said yes. 3 days later I was told I could pick it up. The Mechanic that worked on my Ride, He's such a Idiot! The welds are blobs and balls & pitted. Worst welding I have ever seen from a Newbie Welder! I had spent 20+ hours getting that Muffler to a Mirror finish and 3 separate coats of High Temp Gloss Black Baked in the oven at 300 degrees for 2 hours and wet sanded after each time before the next coat. It looked like a Black Mirror I loved it! The Welder decided on his own to re-paint my Muffler to it's original flat black using HTP and charged me 2x times the price of A can of High Temp Paint. The Mechanic was using the paint to cover up his poor job of welding. On top of this I was charged 157.29 for him to weld my Muffler & Paint my Muffler. Yes I took a Bicycle to a Motorcycle Mechanic to get a Motorcycle Muffler welded onto a 2 stroke motor for me. I've got over $2,000.00 into this ride. I was shocked at what he did to my ride and the price I was charged, I'll never send anyone to them.

Garys motorcycle is super easy to talk to and they are efficient in their time. I was back in the…read moreroad way before I thought I would be.

The second star is because they were able to work on my bike on pretty short notice, but I guess…read morethere is a reason why he has the availability. I feel bad for leaving a negative review, Gary seemed nice and it looks like the shop has a pretty good rep but this was my experience. I should add that this was done before I was about to take a trip - so time was a factor. Took my Harley in to get it serviced and have him take a look at a leak. Got it back - it appears in trying to stop the leak he over torqued my transmission plug and stripped it entirely. Dude ghosted me when I tried to call him multiple times, didn't return the calls and the business hours don't mean that he will be there. I thought my primary gasket was no good, I showed him the concern and he replaced it. Told me afterwards it wasn't even broken, but he replaced it anyways. So now my bike leaks more than it did when I took it in, I have a new gasket that I'm not entirely sure that I needed and I'm out 500 bucks. Lesson learned. Ended up getting irritated and just fixing the thing myself.

One star is, is one too many. DISHONEST POOR COMMUNICATORS…read more My boyfriend took his diesel there. Told them he had replaced the fuel injectors within the past year, lift pump within the past two years and believes it's most likely the pressure pump but does not have the scanner required to do the other diagnostics that need to be done. My boyfriend called around after dropping his truck off around 9 am. I sat like a fly on the wall listening. My BF asked about his truck the person on the phone sounded annoyed when they told him "I'm with a customer can you hold?" He came back on the phone and proceeded to tell my BF that they aren't really sure what the problem is but they think possibly 3 of the injectors failed and would have to charge around ballpark of 400$ to take them all out to test them, but it could be the pressure pump they don't know for sure. Long story short he called up Jefferson State diesel (JSD) where he had purchased the injectors to begin with. The friendly staff member answered, "Good afternoon, (introduced himself) and asked how he could help. He referred to my BF formally calling him Mr (and used his last name)." He was so professional far stretch from J and H performance. He informed my BF his injectors were under warranty and would be glad to help. My BF then called back J and H performance and explain to him that he would go ahead and pick up his truck. He asked what the charge would be. J and H performance told my boyfriend that they worked on his truck for four hours total. There was no diagnosis which is the whole point of bringing it in. They told him what he already knew. Apparently on the receipt there was only a few items that show what they had done which was hook up some scanners and they told him they worked four hours on his truck and charged $375. NO WAY When my bf told him he was very unhappy with that price considering there was no diagnosis.. the guy told him, "well what do you want us to charge you?" Then proceeded to get rude and state, "just come get your truck and don't come back here." My BF told him "oh no I don't expect anything for free. I know you did some work, I'd like to pay you for but 375$ is ridiculous!" My BF paid the full bill needless to say he won't be returning and I would not recommend them, myself personally, to anybody just based on what I had witnessed with my own eyes and ears. Very unprofessional. Worst experience ever!

They fit me into their busy schedule and got me on the road to finish my journey from WA to…read moreSouthern CA. Thank you all for your help. I had to spend the day in the office and both Joel the owner and his very beautiful office assistant were very nice to me. The mechanic explained everything very well.

Broke down on day#2 of a #6day trip. Called Braveheart at 9am Monday morning. They had a truck and…read moretrailer at Holiday Inn in Redding within 30mins. 1.5hr later got a call from Cody with the diagnostic that it was a broken valve spring. Got a call at 2pm saying it was ready for pick up. Can't thank them enough for keeping us on track and making things happen at such a short notice.....THANK YOU!!!

First of all I've had a big bike Harley for years and have always taken them to the dealer for…read moreservice. Redding Harley Davidson, now Shasta Harley Davidson was getting so expensive and they were always trying to push a new sale on you wether it be a new bike with all the "extras" or extra repairs on my bike. I decided to look for another mechanic and I found an absolute gem in BRAVEHEART Motorcycles. Cody who owns the shop and his mechanics will diagnose and fix the problem for a very fair price without all the up charging that the dealers do. If I think I need something fixed Cody and his crew will diagnose the issue and tell me if it actually needs fixing and if not saved me money. If I had taken it to the dealer they wouldn't think twice about working on my bike whether it needed it or not and then charging me accordingly. Also BRAVEHEART has pickup and delivery if needed for a very reasonable charge, and it was a Lifesaver for me when I had a dead bike. So I give BRAVEHEART 50 stars out of 5 and would highly recommend them.

Always does an excellent job . They rebuilt out dodge Dakota transmission and our Chevy Camaro…read moretransmission.

Five stars all day!!! My situation started in July 2024 when…read moremy transmission went out on a road trip through Northern California. I was towed into Hartnell Transmission and met Dale. Unfortunately I needed a whole new transmission and had to leave the truck for a few days. Dale was extremely fair and honest, and did a fantastic job rebuilding my transmission. It even came with a 2-year warranty !! Fast forward to this week. The new transmission has been great but we experienced a minor issue. I gave Dale a call and he recommended two transmission shops in Reno where we could take the truck to be checked. The shop I chose stated the transmission was damaged beyond repair due to a clogged air filter and would not be covered under warranty. This made no sense!! I called Dale at Hartnell and relayed the message. Dale assured me that any issues with the new transmission would be covered. Dale called the other shop and ultimately paid for the diagnosis and asked that I take the truck out of that shop and take it to the other for a second opinion. Turns out there is no serious issue after all and the transmission was given a clean bill of health. I appreciate Dale's professionalism and excellent customer service. Now, I wish my transmission never died, but since it did, I'm very happy it ended up at Hartnell transmission. Thank you Dale!!!!!

I've had a lift kit, a leveling kit, a bed liner, and some U joints installed by these guys on 3…read moredifferent vehicles. They're priced well, polite, and always have done a good job. I've heard of others having some headaches but that's never been my experience. I'm sure I'll be back for more

I had a dead key fob. Phone was locked in my car. Walked into their doors and the three staff…read moreworking were the absolute nicest folks I have ever met in a store. They assisted me in getting my car unlocked and got me back on the road. This review has nothing to do with their products or what they sell, but it speaks volumes about the type of people they have working their store. Truly kind human beings. And that still matters.