Raiden was super helpful, other staff have always been great too. Mostly use the store to buy some gear and parts occasionally

Customer service here has been consistently great for years. This being the only local Cycle Gear I'm grateful they're friendly and competent. Parking for motorcycles right out front is a huge bonus. Parking for cars..there's a 10min max white curb just past the moto spots on the right (north/west) side of Harrison. If youre going to be inside for more than a few, there's paid street parking on 11th and 12th streets. read more

Cycle Gear is an excellent company. On the road I needed help with a PacTalk I purchased from CG. Joel of the SF store was very helpful I was back on the road in an hour. Pro service, big selection, competitive prices! What else can you ask for? Thanks Joel! read more

I went in to Exchange my helmet that I did not like the fit of, Robert and Joel made it easy and were super friendly and helpful when helping me find a helmet. They explained how a helmet should feel on my head and made sure that my choice would keep me safe on the street. I will be coming back here for any of my motorcycle needs and strongly recommend the store! read more

Cycle Gear - Me with my new helmet - Motorcycle Gear Near Me - San Francisco, California

great service. ive been in probably 4-5 and the staff has always been super friendly and helpful. recently i got a discount on an aria helmet after showing them i passed my msf course. read more

We had such a great experience with Joel! I first called and spoke with him over the phone--he was professional and super helpful. Later, my husband went in to purchase a guardian angel bell, and Joel assisted him in person. He was friendly, courteous, and knowledgeable, and his excellent customer service really stood out. Thanks to Joel for making our day and helping us choose the right guardian angel! If you stop by, I highly recommend asking for Joel--he'll take great care of you. read more

Bought my helmet and gloves to get ready for a motorcycle safety class, and was helped out to the best I can ask for. Fast forward 2 years later, now that I am riding more frequently, I was knocked out of my lane close to home in a hit and run. I purchased a Bluetooth headset with video recording online. A staff named Ben installed the mic, speakers, and Bluetooth device in 15 minutes. What was really amazing is that Cycle Gear does this for free. Makes me feel that folks at Cycle Gear really looks out for us riders. Ben even tried his best to refuse a tip I gave him, but asking a specialist for free work did not agree with me. Very grateful of my visit. Now I can ride knowing drivers won't get away with it any longer. read more

Cycle Gear is run by liars and thieves who advertise/sell items they don't have, gladly taking your money knowing they don't have the item(s) in stock... Then, they refuse to refund your money, even though they can't fulfil your order in a timely manner, giving you no idea when the order might be shipped ... Previously, they refused to refund me for a damaged windscreen because I opened the package. Well, I didn't know, nor could you tell, that the windscreen was indeed damaged while still inside of the package... Dealing with Cycle Gear is easily one my worst retail experiences, ever, be it online, or in person... I seriously suggest that you buy from someone else, because Cycle Gear could care less about the quality of their service or the quality of the products they are selling! read more

I been a customer of cycle gear and revzilla since I can remember and I never had an issue I bought the most expensive motorcycle lock I could find, it was the abus 8008, today I removed the lock from the motorcycle and it was beeping non stop for no reason, I had to remove the battery, I called cycle gear and I was told that cycle gear has a 90 day return policy and that is fine but since I am paying full price for a product I expect someone to guarantee what they sell when is not the buyers fault and cycle gear is not the one I wrote a review about the lock and I can find it, I guess only good reviews are allowed -Responsé to the message I received, I don't know how to respond so I'll do it here Hello before I posted this message I called cycle gear and they didn't seem to care so I am not going to bother sending emails but thanks read more

I'm really grateful that CycleGear remains in business despite being located in the Zombie Apocalype that is SOMA these days. The store has a wide range of gear, from affordable to expensive, from a variety of manufacturers, and the folks who work there really know their stuff. Today Robert was especially helpful and went out of his way to ensure I was a happy customer. Props to the whole staff! read more

Unbeliivable customer Service - I just want to shout-out to Max (Santa Rosa shop), George (San Francisco shop) and staff for going out of their way to explain, demonstrate, and suggest the best equipment for me for me as a disabled person. Their kindness, knowledge, and care show what customer services should be! Thank you so much! read more

Cycle Gear - Motorcycle Gear Near Me - San Francisco, California

As a new rider, I stopped into this location to select gear to practice safe riding. I was assisted by Chris and Kaden who provided valuable information. They were extremely patient as I was indecisively picking out each piece of gear. I ended up walking out with more items that I originally intended to purchase, but I'm confident that the recommended gear will keep me safe as I gain experience on a motorcycle. read more

Came in today for a return and armed with a ton of questions. Drew was working alone, and was somehow able to answer the phones, work the register, handle sales and merchandise on the floor, all while answering my questions and completing an exchange for me. Superb customer service and work ethic with this guy, I'm rarely impressed these days. Thanks again Drew! read more

My husband bought a helmet at the South Bay location about a year ago (at the time he did not own a motorcycle, but was going to take a ride with his friend and needed one.) Cut to 1 year later and he has inherited a motorcycle and 1st ride we drove it back from Gilroy last weekend. The helmet was not fitting right (painfully bending his ear over inside). We took it to the SF location to see if they could help us out. Eddie was the best, he knew he wasn't selling us anything - but fixed the helmet quickly for us. read more

The owner and staff of this cycle gear truly go above and beyond to assist those that ride. They saved me and my wife from being stranded three hours from home. My clutch was slipping hard and the owner did not hesitate to help get me back on the road. The layout of this store is sweet and worth a visit even just to browse gear or look at bikes and socialize. Support this place! The owner is a hero in my eyes! Haha read more

Have transacted with this place multiple times over the last few months. Richard (who manages the place) and the team have been patient, extremely helpful, and were handy (they set up quite a few of the electronics, straps et al happily and reliably). There's motorcycle parking right outside the store. It's a high traffic shop, so expect some waiting time if you are looking for the team to help out. read more

Good selection pricing of items had just what I needed. Always a large selection of items, and good customer service.

CARLOS at this cycle gear location is among the best customer care reps in the BAY AREA! He took his time to go over the differences between the different safety oriented products and really informed me uncompromisingly of the things I needed to know and wear in the road. I will come back to this locations just cause of Carlos. read more

Just a quick thank you to Chris and Joel in the SF store for their friendly, patient, knowledgable customer service. I really appreciate your help today. read more

Great selection of shit. The service on the other hand is hit or miss. Some dudes are cool. Some that work there probably ate glue as kids.

Stop by to pick up and pair of gloves. Got a pair for 29.99$ regularly priced at 49.99$! Sweet Deal! Thanks guys! read more

Cycle Gear - Motorcycle Gear Near Me - San Francisco, California

This place is great. I love checking out the other bikes that are parked outside the shop. I never leave this shop without buying at least one thing I hadn't planned on getting but hey 90% of the stuff you can buy in here will make you safer when you're riding on the street so that must spending more must be a good thing right? The staff is extremely helpful, they're invariably friendly and never hard sell you. They accept returns without any hassle which is important given how pricey moto gear is. Selection is pretty solid, I've been very happy with my TCX Street ace boots as well as my icon mesh armored jacket. If you recently passed the cmsp motorcycle safety course don't forget about the one time discount! read more

Let me just tell you this cycle gear is beyond great! I went in there to look for some gear since I'm a new rider and Sherman helped me right away! He was funny, relatable, patient with me & kind. Dan & Kelsey came in from their lunch and still helped me find the perfect shoes for when I ride with great convo and advice! I will definitely be back here just to say hi and that awesome customer service from everyone. It's truly a community feeling in there. Thanks y'all! read more

Cycle Gear - Jeans & tights with knee pads, bilt backpack, bike lock, jacket, body warmer and bike cover. - Motorcycle Gear Near Me - San Francisco, California

Great customer service, had what I was looking for and the gentleman working was very helpful and informative with the products.

I just got my motorcycle license, so I came here because I needed to buy new gear. I was blown away by the service I had when walking into this store. I spent at least 2 hours (long, I know!) trying on all the women's jackets, pants, and gloves they had. Ben, Daniel, and Sherman were all SO helpful in my decision making process. So impressed with how knowledgeable they were with all the little details. My first concern was gear protection and they addressed the levels of safety and armor in a way that I could understand. My second concern was budget, so of course they were showing me all the best valued gear without compromising protection. Thank you for taking the time to do this and for answering my questions without making me feel rushed! I feel confident in all of my purchases and I will definitely come back whenever I need more gear. read more

Staff is always nice and helpful, I buy all my motorcycle gear here, unless there is something that I really can't find.

Wonderful customer service, I came in looking for entry level gear as a new rider and Pedro was invaluable both days I came in. If you are a new rider whos unsure about what gear to buy I implore you, go to Cycle Gear and ask for Pedro he'll hook you up! read more

Fred and Daniel. They were like a 1-2 punch of customer satisfaction and knowledge. They helped my friend and I get the best products for the best price. Fred also guided me towards the pros and cons between chain wax and chain lube. It's all those little things that makes Cycle Gear my go to place for motorcycle needs. Thanks again. read more

Being able to verify if parts are in stock via the website is awesome. Staff here are friendly and doing a great job with the current challenges of retail during a pandemic. read more

If you only read one thing about this shop, read this: the folks at Cycle Gear are some of the friendliest, most helpful, respectful people I've had the pleasure of working with in awhile. Super knowledgeable and attentive without any added sales pressure. Each visit has left me better informed and with the gear I needed, without anything extra (unless I caved and bought something on impulse. #onlyhuman). Slightly more info: - I am a cis-woman -- often the only female-identified person (that I could tell) in the place - I am not an experienced rider AT ALL (read: just now starting to learn) - I have visited multiple times and dealt with multiple staff - my range of activities included buying gear, needing gear advice, adjusting gear, and generally gear-ing out Across all of this the team has been exceptional, creating a safe and welcoming space without condescension. Go here and get stuff to keep you safe - and not just so you can return for more (though you will)! read more

Felt super unwelcome there. I walk in and was greeted by some employee and he asked if I had a bike. I said no but I wanted to look around and in a condescending manner he asked if I knew it was a bike shop. I told him I have my gear and license, just wanted to look around. And he wouldn't leave me alone and really made me feel like an idiot for wanting to just look around?? Would not recommend going to this store if you're just starting out or just want to browse. read more

I've been going to Cycle Gear since they were on 2nd Street. That was a couple decades ago I'm sure. I'm pretty sure I got the leather I wear now, there. I paid something like $300 bucks for the jacket and leather pants on clearance. I've probably worn the pants twice as a joke since I'm not really a leather pants wearing kind of guy. The jacket is a typical sport bike/cross over/biker jacket. I'm not a biker. That's a life style that I don't live. I'm not really even a motorcycle enthusiast. I don't get all gooey about this bike or that bike. I don't have a deep desire to own a specfic make or model of motorcycle. I ride a motorcycle because I live in a place that's a particular traffic nightmare and a motorcycle makes it bearable. It's quick, efficient, inexpensive transportation. Granted for the amount of riding I do now, the 1100 cc's are more than necessary but I used to ride a lot further each day and every day. Now I don't ride but a couple to a few times a month. Which brings me back to Cycle Gear. Stuff wears out. 30 year old bungie cords just need to be replaced. Every so often I'll decide my helmet has been dropped too many times (once hard is all it takes to render it an ornament and no longer protection) and drop the $4 to $6 bills for another good one. They aren't cheap so subsequent helmets get too scratched and funky to wear long before they become too damaged to be useful. Cycle Gear to the rescue. It's getting harder and harder to find helmets without ears or fur or floresent colors and just plain old non poser gloves, but if you ask, they can order old people gear for you. I can't tell you how long I'll continue to ride. My parents told me for decades "that things going to kill you!". They're both dead and I'm still riding. No body gets out of this life alive. No sense hiding from risk, I might as well live while I'm here. read more

Cycle Gear - Brand new bungies. Thank you Cycle Gear. - Motorcycle Gear Near Me - San Francisco, California

I came to Cycle Gear with my friend here to get some gear for his motorcycle classes. He is not very familiar with what's good to get so Khalid helped us out, which was an absolute blessing! He's usually there on Sundays only, but we were lucky that he came in on a Saturday to provide all sorts of advice on the types of gloves and jackets to get. There is a HUGE variety of supplies here (truly a one-stop shop) and good for all levels of motorcyclists, whether you are just starting out or have been riding for years. The only thing I dislike is the fact that many of the clothing articles are incorrectly labeled (i.e. Medium jacket on a hanger labeled Large) and not all discounted items have tags advertising the discount which is misleading. Whoever does the restocking... you have ONE job!! According to other Yelp reviews, some of the staff can be less friendly and service-oriented, so I guess we were lucky to run into Khalid. Thanks for being genuine and helpful! read more

Thank you so much Daniel for being so patient and knowledgeable about your wide selection of helmets. Bought my new awesome helmet here and will definitely be back for more gear. Excellent customer service, very personable, and really convenient store location. Keep up the outstanding work gentlemen! -Lora B. read more

$16 for a charger? Dude that's cheaper than what I can find on Amazon. Plus I got it immediately, AND there is a 30 day return grace period? Sign me up! read more

Cycle Gear - cyclegear building - Motorcycle Gear Near Me - San Francisco, California

Solid kudos to Richard of Cycle Gear SF for helping me with the purchase of my Dainese Assen jacket. Very personable, extremely knowledgable, and the spitting image of professional customer service. Went thru the pros and cons of my chosen jacket, and his insights lead me to changing my chosen white/red Assen to the black one. The size of that location's stock AS WELL as the caliber of sales reps like Richard are precisely why I opt for that particular Cycle Gear instead of going to the smaller-yet-closer branch in Redwood City or the larger one in San Jose. Nothing terribly wrong with either. they just don't hit that sweet spot of availability of goods AND great customer service. Thanks again, Richard! read more

CYCLEGEAR SF is BOMB! The peeps are super helpful! Go find some gear at a great price and ride safe! read more

Cycle Gear - My first leather jacket!!! - Motorcycle Gear Near Me - San Francisco, California

So I'm sitting in front of cycle gear what's a flat tire on my bike. Dan the manager it's talking to me about my options with my motorcycle. Even though it's past closing time on a Sunday (Pride day at that). Then a guy pulls up on a motorcycle and didn't know the store was already closed, then asked about a certain part that he was going to get in the next day.Stan tells in a decimal thing you won't come on inside you can get that now so you don't have to come back. Now that's how a manager of a store should be, cycle gear better know how great this manager is. So in this case Dan is the Man! Cycle Gear SF what more is there to say they're the biggest motorcycle store in San Francisco with the most bestest pieces and parts and clothing apparel. With staff good enough for a president. If you don't come here first you already lost. The only negative thing about this place is that they don't change tires as in the past prior location. Did you got everything else! read more

Cycle Gear - Motorcycle Gear Near Me - San Francisco, California

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Cycle Gear SF is amazing. And one of the reasons is that they have a knowledgable staff. Quite often when you go into a store, Radio Shack, a moto dealership or whatever. The staff is clueless. And what is worse is when they pretend to know what they are talking about. Don't do that. Its obvious. CGSF has a staff member that rules. Holly knows her shit! She gets to the point. Knows how to use the catalogs. Super professional and a hard core moto gal. She is an asset to not only CGSF but also to my business. If I need a part or a tire mount SFCG has the hours and prices that make choosing them a "no-brainer". Inventory oas good but goes quick on the best deals such as the cheap moto tires. Otherwise, be patient and your parts will arrive. "Four Stars" because I have never given five. Nothing is perfect. But CGSF is about as close as it gets for me. read more

Great customer service! A good selection of jackets, helmets, pants, gloves and riding boots. Found everything that I needed to ride and at read more

Cycle Gear - Motorcycle Gear Near Me - San Francisco, California

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