Polite, professional. Seemed pricey to my guest from Frederick…read more Wonderful dog in front office.

I noticed lot's of steam from anti freeze chamber and other places in the engine of my Chevy Cruise…read more2014. I was told it would be ready " by the end of the day " it wasn't. This could have been a serious problem for me. The next day a noon work was completed for $ 1524.26. For the work described that seems way too expensive. I should have negoiated a lower price, as I've done in the past with other shops. Charles B.

Had low tire pressure on a run flat on a BMW. They determined that tire just needed air but 2 other…read moretires were badly worn on the inside due to poor alignment. (This is my son's vehicle.) They recommended 2 new tires and an alignment so we proceeded. It took a long time because someone had stripped the lug nuts on one of the wheels but they still didn't charge much for labor. Unfortunately, that evening the tire pressure was low according to the sensor but I didn't believe it until it became very low. I called and they said to bring it in immediately and moved us to the front of the line to get another new tire. They showed us the problems each step of the way and explained the options and made things right, even though it became very complicated. The outside is rough looking, but they clearly are very skilled and give great customer service.

My car has been sitting there for more than a month for transmission issue first they had no…read moremechanic then they replaced transmission and kept the car for 2 days to test drive it and when I picked up the car could not even drive it more than 3 miles took the car back and since had been waiting for the care get fixed they may be a good place for tire but definitely not reliable for anything else!

Amazing communication! Luckily he had an opening the next evening and we were able to scheduled the…read moretime. Very honest and I was happy with the experience.

I'm so happy that I went with this mobile service to replace my brakes at home. This was such a…read moregreat experience and he offered quality service. He was such a pleasure to work with. I'll be using him for other auto services in the future.

I want to revise this review and say this…read more... These guys are BUSY. I went in for my oil change (finally), and I understand now why the guy at the counter wasn't processing what I was asking for. What's within their wheelhouse is what they're focused on. They do listen, but more about the mechanical aspects. When i went in for the oil change, I dropped the car off, went shopping, came back, and maybe an hour later the car was ready. The mechanic (Sean/ Shawn?) was very nice, explained a few things to me said if I keep my car this well maintained I'll be able to pass it down to my son. Also said they could check my other (classic) car if I suspect it's a water/coolant pump issue, just ask for him and someone else. Seems like a high-pressure business, moving customers in and out, but they're regular folk. The one thing I found amusing is I couldn't schedule an appointment online with my regular e-mail address. Had to use another one. So maybe Corporate's a bit petty? Didn't have a problem getting the car serviced, no side eye or anything. They were cool.

I needed new tires and I figured a place called Mr. Tire would be perfect…read more I got quoted for 60 minutes. I brought my car in and did some work in the lobby while I waited. Two and a half hours later they brought my car into the bay. When I told them I was upset that they didn't communicate with me they dismissed my feelings completely. I will not be returning.

They are all about money and couldn't care less about the customer. I recently went there to get a…read moretire and the owner pulled a tire that's pure garbage and had the nerve to tell me 80 dollars because it's Michelin . The tires are out in the element and not well maintained so they look half way decent . I'm not expecting a new tire but there's allot of places close by with better SERVICE AND BETTER TIRES. He's so money hungry and abrasive it's unbelievable and will never recommend to anyone and if you don't believe me go see for yourself it's a dump

Fast! Efficient! Friendly! Never had a problem with service or the tires! My go to place for my…read moreused tire needs every single time for years! Highly recommended! Prices reasonably!!

I am the owner of a 2021 Jeep wrangler... my fifth wrangler since I was 16. These days we all know…read morehow expensive it is to keep your car running safely ... parts, labor... it's stressful but today I found RODA. I brought my baby into RODA in Rockville, Md and I cannot find the words to describe how happy I am! From booking my appointment ( I was actually driving to the shop) arriving within 2 minutes, taken in immediately, diagnosed, tires rotated, car washed and vacuumed ... I drove out only paying 40 dollars! WHAT?!? Nowhere will you find a car shop who charges only 40 dollars for a tire rotation, diagnosis, given future plan...( if my issue is not fixed from rotation) and a car wash with interior vacuuming!!! From customer service from Michael and Rachel to the technician JoJo who worked on my car.... I am beyond thrilled to have found this shop! Kind people who understand the issues revolving around expensive parts and labor... they get it.. they are amazing at RODA! Ten out of ten stars from me and I will go nowhere but to RODA for any issues I need fixing for my wrangler! Thank you isn't enough!! Kathryn Looney

Booked an oil change with concierge pickup for a weekday. Roda called and texted the day before to…read moreconfirm. The next day, they ghosted me. No one showed and can't get them on the phone. Honestly, don't bother with this mess. I'm willing to pay for the extra service, but not to sit around all day missing work while they blow you off.

I have mixed feelings about this place…read more So 2 years ago, I bought 2 tires from here with road hazard protection. It covers for accidental flat tires and nails on the tire causing deflation up to a certain mileage you drive. So last Saturday, we had a nail stuck in the tire covered by the warranty. Well no appointment available until the following Monday and so I tried getting the matter resolved as soon as I returned in town. So on Wednesday afternoon, I swung by to have the tire patched or replaced. The guy at the front couldn't give a shit about it. He was more concerned about leaving early and watching soccer on TV and bantering with people in the back. By the way, the store is very quiet so you can hear every words you say in the office and in the shop. So I sat there while this guy claimed that there isn't an account or any records that we purchased anything from there. He asked for the phone number. Nothing came up. I offered my husband's number just in case. He claimed that you can't look it up using the number. WTF. Why did you even bother asking for mine then? About an hour later and after consulting with someone on 800 number, he says that the earliest I can get in is the following day at 0900. And to give him my husband's phone number because the account is in his name even though I'm the one returning the following day. So I went home only to get a call from the same guy asking for the receipt number from the original purchase and the mileage on the car. Uhm. I was just there. Why not ask then?! And why not get it done the same day when clearly there wasn't any cars or customers there?? 2 hours from closing time too so can't even blame it on lack of time. He claimed that whoever that installed my tires never did the proper paperwork to document we had warranty so I need to wait until the following day. What a crock of shit. It turns out he apparently called my husband to get the same information prior to calling me. He apparently attempted verifying the same information from my husband that he did with me at the shop. And my husband wasn't having it. He was so peeved that they attempted the "let me talk to the man in the house" thing. He apparently hung up and redirected the call right back to me. Not a good feeling after waiting for an hour + just to get told to come back the following day at 9am when it's clear the people there just wanted to get food and watch soccer on the clock. So the following morning, I returned 15 minutes prior to 0900. The shop was open already and AJ took care of everything. I explained that I was supposed to leave to Richmond the day prior but couldn't because of the tire situation. That I was instructed to return that day at 9. The unfriendly unhelpful guy from the day prior trotted in after 0900. He was in a good mood blabbering away about what a short day he has and how excited he was to get out soon. That AJ is such a Chic-fil-A fiend. How do I pronounce your name? Ok AJ is easier and so on. I inquired to him how long it might take for the tire to get fixed. He snapped at me saying he doesn't know and I just need to wait. Wow. Never mind I've had to come back because of him and his crew unwilling to work the previous day. Luckily, AJ stepped in and let me know he will go find out in the back. 5 minutes later, I finally saw my car getting put in the garage too. And a few minutes later, I got words from AJ that it'll get patched and he will get me outta there quickly. AJ really was the star that day at Goodyear. He did absolutely ensure that everything was done quickly and efficiently. The entire experience didn't take more than 30 minutes because it was a simple patch job. He was outstanding because it made everything work out a lot smoother and efficiently. I otherwise would have given this whole place a one-star review because of my foul interaction the day prior. I don't want to know how long my car would have otherwise just sat in the parking lot if it wasn't for AJ. On a side note, nobody really mans the front of the store often. They all like to mingle and socialize in the back. As mentioned earlier on, it's a quiet store and everyone out in the front can hear everything. Something the manager really needs to have better oversight for. I sure hope I have no more tire problems. I'd hate to deal with this again and having to interact with the above mentioned rude employee. I hope AJ stays there for awhile and becomes the operation manager. I think he'd be well suited for such a thing.

I just bought two Goodyear tires and had the mobile installation coming to my home for the…read moreinstallation. As one of my rims had problem and I ordered a new rim and had it replaced in my nearby car service. According to the technician that the Goodyear mobile service brought me two old tires and one tire itself got bouncing during the balance checking. I called Goodyear customer service, but always waiting, no response.

Deserve 6-7 stars but I could only give 5!!!…read more Car can be tricky and breakdown at the worst possible time. I thought my car had a minor issue. I drove to the nearest NTB expecting that they fix my little issue. But surprise, surprise it decided to have a full-on breakdown, maybe even a meltdown...the radiator melted the hose and some other really bad engine things happened. I blew a head gasket, translation it would cost a lot of money to fix a 15 yr. old car. The management and store staff were really kind and understanding, they assess my car's issues for me. Once I determined I won't get it fixed, they were kind enough to let me call a taxi and allowed me to leave the car there overnight until I could get it towed home. There was nothing in it for them (no money for repair), I wasn't getting the car repaired there and yet and still, they helped me with my horrible, awful day just by being kind. If you are looking for an honest tire and repair shop, these are the right people for YOU!!!

I got a call 39 minutes into my appointment from the manager saying that they were able to remove 3…read moreout of 4 wheels, but one lug nut was stuck on the drivers front. I expressed doubt since I put them on last night, hand threaded and tightened manually with a torque wrench set to 89 lbs. He told me they would need to break the stud to remove it which I gave permission to do. On my invoice he claimed that he "informed that the store is not responsible for any damage related to the removal or reinstallation of the tires and wheels". I got no such warning & would have told them to put the other three wheels back on and taken my car elsewhere, this was sloppy work. The enamel on the wheel around the stud they broke was damaged, as was the enamel on other wheels around the lug nuts. I have had the car 7 years, swap the wheels and tires in winter and spring and have never damaged the enamel in doing so. They used too deep a socket and were not careful. They claimed there was curb rash on all the wheels, there is not and I have video of the car and each tire / wheel from before I brought the car in showing no damage. There are marks on the wheels now, from their sloppy work and possibly their tire mounting machine. There are also chips on the face of the wheel with the broken stud which they must have hit with a tool or banged against something once off the car that were not next to the broken stud and were not there before I dropped the car off (I posted video with a close up of each wheel from before I took it in this afternoon to prove that). They also overinflated the tires. They should've been 35 psi front 32 psi rear. The left side was 37 psi, right was 38 psi. They are liars who do sloppy work, video before and photos from after to prove it. Don't get your tires at this location.

This place is OUTSTANDING!! I ran over some nails in the road and they got stuck in two of my…read moretires. Stopped in here on my way to work and they inspected both tires, removed the nails and had me on my way in less than 30 minutes. All for a price that was very reasonable. The staff was understanding and helpful. The garage was IMMACULATE!! Enthusiastically recommend to anyone who needs a tire inspection or repair.

People say that first impression are everything because if you have a good experience you are more…read morelikely to return while a bad impression could mean a customer never comes back or worse leave a bad review affecting an establishment potential future customer. Based on my previous review I knew when I had a flat tire, flat tire & auto was the place to visit to get my issue solved. I had a flat tire due to hitting something on the road so I came here and after the staff assess the one tire it was determined that it had to be replaced. It cost 185 dollar after fees and tax. I like that while one staff member was preparing my new tire another worker put some air in my other three tire which was going above and beyond in my opinion. It took only about 17 minutes from start to finish so talk about quick service to getting me back on the road again. After paying my bill I even got a 10% off coupon to use for next time which was cool. All in all, this place is still great and would highly recommend anyone with tires issue to come here and get it fixed for a decent price.

Great experience with Hoon's. Requested a simple oil change and tire rotation, which was half the…read moreprice of the dealer I've gone to. They brought me out back to show my rear shock had a leak, recommended I go to the dealer since I was just over warranty and see if they'd cover it. They did, and Hoon's saved me a lot of money. I really appreciated that and will be coming back for all my regular service, wish I came to them earlier.

I am very grateful I found Hoons today. They fixed my car in under an hour and repaired the broken…read morepart rather than telling me I need to replace it which would be very expensive. It is so rare to find someone who is so honest and kind. Like family. Thank you.