This is not your typical auto repair shop, because the inside is actually NICE! AAA rated, clean…read moreshop with a fantastic staff, these guys did a great job on my oil change, put in new front brakes, and made sure my car was ready for a long car trip. They offer shuttle service too, so I was able to get a ride to work after I dropped my car off there, SO convenient! They also have loaner cars if someone needs one. The prices for tires/labor were a little steep, but other than that everything was fantastic.

Needed front struts and an alignment. Was quoted 2600, took it to another shop for second opinion…read moreand got a quote for less than half of that!! Ridiculous pricing do not go here.

Love these guys! The service department is attentive, fair and I feel very honest. They are also…read morequick and conscientious about our time and work hard to keep us on track. I definitely have made this Ford Service Shop my go to shop! Thanks guys (and ladies)!

Don't bring your car here for maintenance. They do not care if you bring up a concern regarding…read moreyour vehicle that needs to be fixed. They will tell you everything is fine until your broke down on the side of the road due to their negligence. And then they will try to charge you 4 times the price of the service to fix it. The manager won't call you back and they will lie to your face about the hours of labor they "worked" on your car just to charge more. DO NOT GO HERE.

My auto battery dropped dead. Went online and purchased a high end Delco battery that their website…read moresaid was exact one needed for my XTS Cadillac. Ad said included installation which is why I bought from them. After paying AAA nearly $100 to come to my house to get a charge, drove over there. Big signs plastered all over front windows advertising Delco car batteries "including installation". Went inside, and told me it doesn't include installation. That if I read the "fine print" they won't install Cadillac AGM batteries ( just take your money). Got my money refunded...terribly misleading website selling car batteries and no exceptions listed on their huge Delco window displays. First and last time dealing with them. Drive across the street, bought and had installed a battery by Pep Boys, in 30 minutes.

I am actually shocked that no one at that store would help me with showing me how to put it in my…read moretransmission fluid thing. I'm really surprised because usually they are great about helping the customer. This happen today February 28 at about 7 o'clock at night.

Despite not having a shuttle service, the service department had a very polite lot attendant take…read moreme back to work and pick me up right on time after I finished for the day to take me back. The repair was a warranty job and the technician made a couple of suggestions, one of which I took him up on. The engine light issue was fixed at the right time and under warranty after I made an appointment literally the evening before. I have no complaints and am glad that an efficient and friendly Chevy dealer is so close to my place of employment.

Absolute amongst the worst dealerships I've dealt with. Found a truck and secured financing - then…read morethey stopped contacting me Jonathon the Sales Manager found Md unimportant enough to contact or even call back. Wow really disappointing. I do not recommend. I had my financing taken care of and couldn' t be bothered to call me. He called me more than 24 hours after he said "call you shortly". Clearly customers are crap to this dealership. No I'm sorry, I got tied up. No, hey my bad. Glad I took my business elsewhere.

Just got our second car from Ronnie, who is absolutely wonderful. Helpful, honest, transparent, and…read morefeels like an old friend. Thank you so much, Ronnie! You truly make the car buying (or leasing) experience pleasant (which isn't easy haha.) Shoutout to Tal too! This will be our 5th Burns Hyundai vehicle and we always have a good experience. Thanks, Burns!

I had an awesome experience with matt c he took care of me he took time with me he gave me…read morebrochures on the palisade and Tucson and Elantra and cover plates and he let me look at the Tucson palisade

I recently got a wheel hub and other part from this company. I was told the parts was in good…read morecondition and that the mechanic check. I guess that was incorrect because my tire came off on 295 the cause of it was bad parts that I got from this company

I really appreciate their service. I purchased a door from them and they shipped it to California…read morefor me. They really went the extra mile and took pictures to verify it's condition was as stated. Then they arranged shipping, all at a fair price. I am so pleased with the part and their efforts. I must tell everyone that I have been buying salvage parts from people for over 25 years either by phone, Craigslist, ebay, or traveling to the junkyard myself. Junkyard people are quirky at times to deal with. Other times, they are very difficult to deal with. I've run into some real jerks over the years. And the last time I tried to buy a part through a parts-locator service, the person/company could not give me what they promised, and it took me over 6 weeks to get the charge reversed on my credit card. This company is trustworthy.

I order a truck engine from them. They sent a car engine that was the same size with damage that…read morehad been setting in water. Now they want me to pay to ship it back to them, because they aren't making to much money off it. I will suggest you not buy from them. They order a junk engine from Illinois. To send to me.

From the owner: We offer you access to low miles and best price used engines and Transmissions for all make and…read moremodels. FREE online search to find Complete Assemblies used OEM engines. All Engines Compression tested

I needed a side mirror for my car, the wrong one ordered. Brittany came out to my car, and ordered…read morethe correct mirror. The correct mirror came and she installed the mirror herself with the help of her phone flashlight. She told me not to pull off until I checked to see if it was working correctly and it was. I was so appreciative because she didn't have to install it, but she did! I was very happy and appreciative. She's the best! Thank you again Brittany for all of your help!!! Thank from a appreciative and satisfied customer, Danielle I.

Will no longer shop at this location Elyse was extremely rude when we called for parts and then…read morefailed to send a driver to pick them up

So you may ask yourself, why did I get a new car nearly 30 hours and 2,000 miles away?…read more Teri Chew, that's why. She's an absolute rock star and by far the best sales person I've ever encountered! Seriously, she should be cloned...every dealership should have a Teri Chew. My gal hooked me up with yet another awesome car and I was primed and ready! Although since it was coming all the way from NJ she insisted that I test drive one to be certain I absolutely-positively love-loved the car. So drove almost six hours (round trip) to my nearest Land Rover dealership in Glenwood Springs, CO. Teri arranged the whole thing...hooked us up with Kyle (who btw was awesome) and boom! Once I drove it, it was a done deal! All in all, Teri gave me an ah-mazing deal, paid for the transportation and...wait for it...when the car was delivered there was a sweet little Land Rover Teddy Bear clutching the steering wheel! Not only that she was thoughtful enough to give me gold key fobs because she knows how much I love gold and my hubby and I always got our silver keys confused. Need I say more?

Customer service is terrible and unresponsive. You have to continuously call back to get an answer…read moreespecially when they have ur car for service. - even the service manager is rude and nasty. Now they are no longer affiliated with jaguar so they are even worse especially since they don't need the business from jaguar owners even though we have been long standing customers. I think the mangers name was Eric- stay away from this place- they are super nice to get u to buy but it's all downhill from there.

4 weeks calling and waiting for a resolution. Never go here…read more Went in to fix my power steering on my 2012 Honda Accord. When I picked up my car the steering was worse than when I brought it in. Had to get it towed and fixed at another shop. After 4 weeks of phone calls and invoices, the manager Stan argued with me basically saying that what I experienced was impossible. And that the invoice I brought from the shop was BS, and that those two things were more likely than this shop messing up the work. I even called him the same day saying the power steering was still not working but told me to "wait a week" which the other shop said was BS. Never go here. $2700 for a job that needed to be reworked. What a joke.

I'll begin this by noting that I've gone to this location twice, once for a routine oil change and…read morethe second to replace all four tires on my car. Both times they did not begin working on my car until an hour after my scheduled appointment. DO NOT go here unless you are willing to argue, hold the staff accountable, and complain to get what is considered normal service at any other place. 1) The oil change. I understand prices have been volatile since tariffs were implemented, but the cost of oil and filters has barely changed at all. Explain to me why then, at one pep boys location in February I was charged $80 for a full synthetic oil change, and then this location just months later charged $140 for an oil change. There is nothing special about my car, in fact it takes 4.5 QTs versus the typical 5 QTs, and uses the most normal, commodity Hyundai filter possible. They refuse to provide pricing up front and then charge an arm and a leg after the service is done. Ridiculous. Even the dealership wouldn't charge prices like these. 2) Four tires replacement. I got these tires replaced under a promotion with free installation so thankfully they couldn't go crazy on labor costs. The pricing was actually decent for this service. The problem is, I paid extra to have the tires aligned because under my ownership it hadn't been done yet. HOWEVER, there was no alignment report provided, nothing showing camber/caster before and after, no witness marks on the tie rods or any other bolts as far as I can tell. Nothing to suggest they actually performed the service I PAID for, and to this day I carefully monitor the wear of the tires because I have no other way to have confidence in the work they did. Do not go here. The jiffy lube, your neighbors teenage son, even WALMART auto services would be better. It's all a shame because I've been to other pep boys locations where the service and pricing have both been phenomenal, which prompted me to try this location in the first place.