I went to Bert's and they refused to help me put a cardio on the new helmet I had just purchased from them. So I thought to call cycle gear, since my fiancé had bought his helmet there and they did the whole install for him. Sales associate Arturo said not a problem. Arturo was kind and friendly and a big help. I will never go back to Bert's because they have horrible customer service. Thank you cycle gear for your employees at the Azusa location. Great customer service! And I will definitely be back for my future purchases. read more

I don't typically write bad reviews but these guys were dishonorable today. Went in for some new gloves. Price was clearly labeled as 30% off. Refused to honor the price claiming she been too busy to take the label down. No expiration date, nada. I would happily pay the posted price but this wasn't right. read more

Cycle Gear - Motorcycle Gear Near Me - Azusa, California

Really good customer service, everyone I've ever asked questions to was very knowledgeable because most of them ride bikes so they know the issues we run into. I purchased most of my safety jackets from here. read more

Today I stopped to the store just to checkout a couple things and Rafael was really helpful and an excellent customer service .. give me good information about the Bluetooth for helmets. And help me with some cables that I need .. definitely I'll be back to the store .! read more

I used to love coming to this store, but I guess the employees I usually talk to dont work there anymore. Today there were two guys hanging out behind the counter just talking, laughing, and watching videos on their phone. I was the only customer in the store and in 15 minutes of browsing, not once did any of them ask me if I wanted assistance, which I did. Decided to walk out and bring my business elswhere. Today is September 24, 2025, time was 6:50pm. If a supervisor reads this, check the time clock and I recommend customer relations remedial training. read more

Arturo works sales at the Azusa store. He is a super cool guy and knows his stuff. Purchase some gear from him- no pressure at all. In fact, he listened to what I wanted and gave me options. If you shop here, ask for Arturo! In highly recommend him and this store. read more

Sam is very friendly and helpful i wish we had many people like him he is the reason i like to buy some thing from the store costumer service excellent behavior excellent. Thank you sam for the great job read more

Took my dirt bike tire here twice now for tire swaps and service has been nothing but disappointing. Both times i had taken them days in advance to be swapped and the first time i was given the run around that its not ready when they said it would be. I went in myself and they straight said that they haven't even looked at it. They did manage to get it done but nonetheless its not a good look on their part. The second time i drop it off hoping things would be better this time since i did purchase the tire and all from them. Second time was even worse i gave them 3 days in advance and they said they would call when it was ready. I go in again 3 days later and again the wheel hasnt even been touched. Total BS on their part and full of excuses. IF YOU CANT PROVIDE A SERVICE DONT OFFER IT!!! read more

I was in the area and needed some winter gear; Thanks to Steven for helping me out. He was patient enough since I'm super indecisive ‍ But he was able to put up with me and helped me with picking the PERFECT gears. Will definitely come up for some more. So ask for Steven read more

So far so good. Went there yesterday to buy a helmet for my upcoming CMSP training. Friendly and helpful staff. The place is clean. Taking into account the SARS-COV-2 pandemic. Parking is easy. Parking lot is shared with other businesses on the plaza. Inside the store, they follow the COVID-19 safety precautions. There is a big bottle of hand sanitizer on the table just as you enter the store. The store associate, the older guy on the staff, is very helpful to a newbie like me. Ended up buying a helmet in red. I wanted white or black but fitting is priority not color. No other sizes available for white and black on the 3/4 helmets. read more

Cycle Gear - Motorcycle Gear Near Me - Azusa, California

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I am so fortunate I live so close to this Cycle Gear. I always receive Great customer service:at this location. Ryan has gone above and beyond. I highly recommend this location. read more

My first visit to Cycle Gear. I was helped primarily by Ryan. Ryan spent considerable time with me, helping me decide on a helmet after giving me a fitting. Also helped me with information about shoes, bike cover, gloves, riding jacket options and other gear. I was also helped by Steven initially for gloves and Steven showed me some of the sizes and details available online for a size 14 wide shoe. Since they carry a limited range of shoes, they told me I can order the size I need online and have them shipped to the store or my home. If they do not fit correctly, I can return them and order a different pair to try. Ryan said that it takes about 3 days average for items ordered online to arrive at the store, depending on the vendor. They were considerably busy for a rainy Friday night, but both were very helpful and informative. My first impression is what I hope to find wherever I do business. I want to know my time is valued. I want to talk to knowledgeable people. I want to feel valued as a customer. I want to be presented with options. So 5-Stars for Cycle Gear's two employees for providing beyond my expectations. Selection wise, they have plenty of helmets, quite a few different brands, somewhat limited on colors, lots of black and gray helmets. Ryan took the time to inform me about the different kinds of materials, ratings, etc. Riding shoes and boots are limited to a small range of styles, with the maximum foot size being 13, and only a few in 13 (at the actual store). Quite a few kinds of riding gloves available, quite a lot of riding jackets. I do not recall seeing any riding pants but I wasn't looking for any. It's a decent sized store, I wasn't sure how big it would be. It was not as big as I thought it might be, be not as small either. It's a moderate sized store. They have a range of prices from Economical, to higher top end. I found the prices very competitive to the prices I saw when looking at similar items on Amazon, and several items I purchased were better quality with a better price than I saw on Amazon. I enjoyed my visit, and as my first time at a motorcycle / scooter specific gear store, I felt very welcome and enjoyed the service I received. Updated The following day: I needed to return my helmet for an exchange and pick up an item I had placed on Reserve. I worked with Steven on the Exchange and he made a somewhat complicated transaction, easy in addition to giving me a $25 gift card promo that the Cycle Gear was running, that I didn't receive the previous night. I was really impressed with the Cycle Gear's return policy. I feel confident between the initial purchases and the return and exchange, to say, I highly recommend Cycle Gear in Azusa. read more

Ryan is the absolute best worker there is. We came in today having only 1/8 idea of what we were looking for, but Ryan was super helpful. He was super informative and answered all our stupid questions. He also continuously tried to find a helmet that would fit my abnormally shaped head. And yes. My head is extremely round and huge. He explained that most helmets are oval shaped, not circular so it was really difficult finding a helmet that could fit me. But surprisingly, after maybe 10 helmets, we found one that was super comfortable and snug. Ryan was super nice, super chill, and super attentive. He definitely knows his stuff. We asked him questions about the gear, how it would fit, if it was too tight or too loose, what was necessary, what brands to look for, etc! read more

This place was a god send!! I'm glad I found this place. It was near by and a lot of variety to choose from. I had to find someone to help us with the helmets. When the guy came over then he finally started a conversation. It seemed like we were on our own to find things. No one welcomed us in, asked if we needed help. Customer service could use improvement. read more

Came in yesterday practically at closing time to see if they had a riding jacket for my friend and both employees were extremely helpful. Moya even came to help from the back and check other stores for sizes while the only other employee was already occupied helping someone else. Such good pricing/promos, we will most definitely be back. read more

Armando was super chill and was great in helping me find what I was looking for. Definitely look for him when you're there!

I never knew there was a Cycle Gear store in Azusa. It's about 10 minutes away from me but still a good drive to go and look at what's in stock. I needed a new jacket and back protector, I'm a bigger guy and this location had some jackets (3-4xl) in my size so I was happy that they had stuff in stock for me. They had a large selection of helmets, jackets, and much more. Steven was knowledgable, friendly, and very patient in helping me on a busy Tuesday. Steven was young but he showed me true customer service the entire time I was there and I couldn't have been more impressed. I'll definitely be coming back for any motorcycle apparel and needs for future purchases! read more

UPDATE: STILL AWESOME!! I have had tires done, bought gear...love it.

To make sure that I posted this correctly!! Great customer service on October 15, 2022! Today STEVEN took care of a frustrated customer.. And made me a loyal customer from now on!! Today I went into to the store to purchase a new helmet because mine started to fall apart, He prevented me from purchasing another one by checking to see if my warranty was still in effect! I was able to replace my Shark helmet and Steven went a step further and took out my Bluetooth and put it into the new helmet! Refusing a tip for the service.. that's Customer service for sure!! Thanks again Steven! read more

I recently purchased a helmet from this shop. The associates Moia and Steven were EXTREMELY kind and helpful! I messed up and bought the wrong helmet, and needed a size up- I came right back in and they took care of me, no problem! EXTRA bonus point to Moia for, after getting my name, gendering me as she/her. I'm trans, and that was extremely kind of you! What a good read! You fellas are awesome. Gonna come here again for any more motorcycle needs. read more

Ryan was a great help. We have the same body type so he was able to help me find the perfect jacket over the phone. He was also sensitive to my desire to not step foot into the store due to Covid. In the end we got it all worked out and I ended up with a great fitting jacket. Thanks for all the crew there for all your help and putting up with my numerous phone calls! read more

I've been here about 2 years ago and the workers were not attentive at all, one of them was actually rude. Came back today, 3 guys working, not attentive at all. One of them came over said what he had to say regarding the helmet and disappeared, very unprofessional and it makes me wonder if the owner or manager has that same try like a piece of toast personality. I was about to buy 2 helmets but decided to take my business elsewhere. Please smile and great people, ask them if everything is OK, dont just ignore them, not sure maybe its because my husband had a Raider's jacket lol read more

I have only visited the place twice and staff members were found to be very friendly and customer service focus on both visits. Ryan was very helpful with a helmet exchange, and answered all my questions with enthusiasm. I will visit the store again. The only thing I wish is that store carries in house more appeal items found online so I (and other customers) can try them on (and perhaps purchase them) while visiting there. read more

Love the customer service. Thanks guys! I am so happy with my purchases and thank you for ordering on line for me as well as ordering from another store to make sure I had everything I wanted and needed for my motorcycle training! I will always come back to this location in Azusa on Gladstone. read more

This is the second time my fiancé and I have visited this location and the customer service has been amazing! The first time we needed help exhanging a helmet for a different size and the sales associate was attentive and helpful with all of our questions. Unfortunately we thought the helmet didn't fit quite right in store because of the mask and so decided to purchase and try at home which ended up not fitting correctly. They have an excellent return policy allowing 90 days to return. Fast forward to yesterday's return. When walking in we were greeted and helped by Preston. I honestly can't say enough good things about him! He was so patient and knowledgeable. And even though we were ready to give up on finding a helmet that fits, he continued trying and found one! This helmet did not come with bluetooth which is what we were looking for to connect with my helmet, but we were able to buy separately. Preston took the time to wire it and make sure it connected to our phone. His customer service was above and beyond!! While we were waiting I was able to see various interactions in the store. All the workers seem to be young guys but were so knowledgeable and helpful to every person that walked in. Highly recommend this store and will be back for any of our riding needs. read more

The staff was very helpful and friendly. I came in looking for a specific jacket and helmet and the staff helped me every step of the way. From measuring my head for the correct helmet sizing to answering all the questions I had about jackets. The lady who helped me even gave me helpful riding tips since I recently got my M1. Suffice to say that customer service here is friendly, knowledgeable, and welcoming to all kinds of riders. Would for sure come back. read more

Hope this helps for people buying things at the Azuza location. I purchased some TCX Dartwood ridding boots for $190 on May 5th. They boots glue came off on the seem where it beds. I only ride on weekends. I went to Sturgis last week and the bouts glue came off while riding in the rain. This is a $200 boot and didn't last at all. Besides the point when I came in my first contact Josue was first to greet me, I told him my concern and started to point out that he has the same boot and that did not happen to his. His comments "looks like you use those boot on a daily and even do construction with it". The acting supervisor was the same. No help at all. First reaction was he will not take them back. All I wanted was an exchange . Boots are expensive and didn't even last more than 3 months. I only ride in weekends. This store is very unprofessional and I will not be coming back. I will be talking to higher supervisors on this matter as acting supervisor at the point of contact "Chris Garcia" wasn't very mush help. Josue is very unprofessional for saying I work construction with my riding boots as he walked away from me not even trying to help me out. Hope the Store manager sees this and trains his team on how to treat customers. read more

Cycle Gear - Glue coming off of boot. Boot was used while riding in rain. - Motorcycle Gear Near Me - Azusa, California

Moya was awesome She helped me out with all the gear I was looking for and got me the best deal possible. Great customer service read more

Went in to buy new helmet and sena, Horrible with remembering names, but the guy that helped was awesome, I had many questions and he was very knowledgeable and patient to answer, never using a sena or communication device, he took the time to explain in detail what I needed to know, I don't always buy when I shop at cycle gear but always an enjoyable experience when I go, I will for sure be shopping with them more frequently Thank you guys!! read more

Hello my name is ronny first time rider to motorcycle and I have 0 experience to riding safe but that all changed when I took the first step into cycle gear I walked in there clueless and unconfident and walked out of there buying a jacket for a great price and I have a helmet and tires that I ordered, and walked out feeling like I was master of the road and I felt more confident and safe and assure in my self that I can hit the road safe and looking good at the same time shot out to MOYA she made me feel comfortable and put to pressure and led me to the right merchandise, and made sure I left with smile on my face definitely my number 1 stop shop for all my motorcycle essentials needs . read more

First I want to say that I might come back to this store because the customer service was very good....Anyway, I called for some new tires and was told that they were having a President's day special.."free mounting and balancing". So I hustled over there and was about to complete my purchase when one of the guys tells me to "take the rubber off the rims and bring them in".. WHAT???.."we're not a tire shop"...That doesn't do me any good since I lack the tools, time and skills to tackle that kind of job. False advertising? Yes, that's what I felt. read more

Poor customer service. Staff seem to be unwilling to help and showed lack of interest.

Thanks to Ryan, Steven, Anita, great people here, needed something extra to protect myself during these times and this store was open for ordering online to store/home and with limited accessibility of products at the front door. I feel bad due to the situation changing retail operations and I feel as if it would change over the time, no way around it, but kudos to these guys keeping gear quarantined and staying available. Hope ya'll stay vigiliget and add more safe practices, hopefully coming up with new and better ways to keep the business safe as our world evolves. read more

bought a jacket here. They didn't have the color I wanted in my size so they shipped it to my house at no charge. Got a lot of very competent help. Great experience. I didn't have much time but ended up spending a total of over an hour in the store talking to the employees. read more

Very frendly and helpful staff as we walked in. We were looking for a gear bag and boots. One employee practically showed us all the gear bags on display. The same thing with boots, very helpful and patient. Thanks for the gear, it was exactly what we were looking for and the price was fair. We will definitely be back to shop here again. read more

I would like to say thank you to the Staff here at Cycle Gear. You guys are awesome and knowledgeable, now I know a little more about my bike and recommendations for my bike and my safety. What I respect the most and appreciate is that I was running late close to closing time and they still welcomed me with open doors. Thank you guys. Whoever reads this in reviews I recommend going. 10/10 read more

Staff is super friendly and helpful! I've been helped by Steven a lot there. Every time he exceeds expectations and is very professional and friendly. As a new rider I have lots of questions and he never hesitates to help me find what I'm looking for! read more

I needed a new battery for CBR 1000RR and I was fortunate to have Ryan and Patrick really go above and beyond to find the right battery for me and they also helped me install it. These guys make a great team and I would recommend this store to anyone looking for motorcycle parts/accessories. read more

Ryan and Steven were a great help finding the best fitting helmets and hooking up our helmets with the dual sena bluetooth coms. We will definitely shop here again. great customer service and very knowledgeable. read more

i've been looking for a new pair of motorcycle boots and found a pair i but have somewhat wide feet so need a good toe box on all my shoes. i thought i found a pair online so ordered them and had them sent to this store. they fit terribly so the store recommended another pair and ordered those and they didn't work either but the assistant manager, ryan, was patient and knowledgeable at recommending another brand that they had in stock and they not only fit great but looked better than the other pairs i had found in my own! thanks ryan and i will recommend your store to all my buddies who ride! read more