I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

When I contacted Direct Services I was in touch with a real person right away. Lena called me and…read moresaid that she was send a man over my way in thirty minutes. Seth arrived and got to work right away. Fast, clean, and professional. I will be happy to recommend Direct Services and definately call them again if needed!

We had plumbing problems and called this company. Mainly we heard their commercial. They were quick…read moreto respond. Customer service was very polite when we called. They gave us a time frame and called before coming. They also pre-provided the plumbers name who would be servicing our home and just some info about him like what his hobbies were. Great personal touch and we felt like we already knew him. There is a level of comfort there. The plumber quickly diagnosed what he needed to do when we told him what happened. He came in and quickly resolved our problem. A very nice polite young man who enjoyed his craft and is very knowledgeable. Lastly their price is VERY FAIR. Not expensive and that is also a plus. While we hope never to call them again, if we needed to we will call Universal Plumbing. Give them a try!

I am 2 star due to cost.Be ware i had them to come out to replace outside faucet that was leaking…read moreat the elbow was rusted.I had a video of the leak.he didn't have to trouble shoot.It took about 20 minutes to take the elbow and old faucet off.The faucet he put on was the cheapest you can purchase at the big box stores about$12.00 total i was charged $323.00.I was told it included a service fee of $75.00.My point is if you don't come out for service, how can you do the work.Other plumbing co.waive the service fee,if you have the work done.Good Bye Universal last call.TOO HIGH

A bit expensive since I had done much of the work already. However, they did a good job.read more

Great service, great communication. Pictures were taken of problems found and solutions were…read moreexplained. The owner of this company is honest and trustworthy.

Excellent customer service and support finding the residential water service line and installation…read moreof the shut off valve in case I have to turn off the water service entering the residence.

Morgan was great he was very friendly and did excellent work getting a new water heater installed…read more Great price as well!

Excellent job. Timely arrival. Courteous service. Tech cut out and replaced a corroded bathroom…read morefaucet.

Fast, on time, did what was needed. I have used Ricky Jay…read morePlumbing now for at least on four occasions, at my house and my daughters. At all times, arriving was on the time frame given, work accomplished in a timely manner with excellent results. I will not say they are cheap to use. I did that route once only to have a second plumbing company come in to fix what the first plumber did incorrectly and wouldn't come back to fix the problem. So going for the cheapest option is not necessarily saving you money. The prices today are all more than yesterday! Can't help that. But if you're looking for a reliable plumbing company then look no further than Ricky Jay Plumbing Company.

After several months of a drain replacement, I went under the house to discover all of the cast…read moreiron drain replaced was still laying on the ground underneath the house. I also realized a glue joint on an elbow had come loose and the pipe had been cut off at an angle and not properly seated during the installation process. It was definitely not installed per local pipe codes and I don't believe the the young men doing the installation are licensed certified plumbers. When I contacted them about the problem they said I was "lucky" my warranty was almost expired!!! What company would not correct a problem THEY CAUSED REGARDLESS OF WARRANTY! NEVER AGAIN!

Show up on time & very honest. My sewer line was blocked by tree roots & they were able to clear it…read more80% but no warranty due to the tree roots.

I would recommend Pamela's Plumbing 1000 times!!!!!! Let's start with the friendly staff. I'm…read moretalking everyone from the secretary to the plumbers. Knowledgeable, helpful, and you can tell these are truly good people who are in the business to help others. And the service is PROMPT and PROFESSIONAL!!! I would not call anyone else for any plumbing needs. If I had ten thousand tongues, I could not thank them enough for their service. I highly, HIGHLY, recommend

Pamela's plumbing team- whether it is Jenne(a)?, John or even Pamela are Fraud…read more 11/20/25, I spoke with Jenna telling her the exact problem with my kitchen faucet leak and where is it EXACTLY LEAKING. She assured me that John can look and if needs to be fixed he will do that right there and then. 11/21/25, John came to my house, checking and claiming that my kitchen Faucet has to be replaced, when the leak was from the pull up/down section of the faucet (passed snap on connect). This by itself is fraud and deception. John also said he would run it with my warrantee company and let me know my portion of the cost. However, he added that Choice would possibly pay for builder's grade faucet and install at no cost to me. Then they abandoned the service call for the next few days. 11/25, I called and Jenna(e)? gave me three different to cost me. I asked for the estimate/ proposed billed be emailed to me. She said, "we do not do that." I asked, I need a detailed estimate before work. She refused. I asked to speak with Pamela, she also refused. But I agreed to buy my own faucet for John to replace and set up appt. for 11/28/25 - 9:00AM to 1:00. 11/26 she called me to say that they would not do it, it would cost me $2005. Then said $325.00, then said Choice would pay for $190 and I have to pay $205. I again asked for estimate, bill.. be emailed. she refused; speaking with Pamela was refused, return my initial service visit fee, she refused.... Then she hung up. She called Choice to say that I was rude and uncooperative. Sadly for Jenna, Pamela and the entire company, MY CALLS Get recorded. Also, in 5 minutes I took my new faucet head and replaced the leaky one, while videoing the process (no cost to me) and without Pamela's fraud. Video is large for uploading. If interested in seeing or hear voice recordings, call me at (706) 364-0555, I will provide. I called Choice who said, we never told Pamela's it would cost you any - if builder's faucet is placed. again recorded. Pamela and her plumbing company are a fraud, perform deceptive business practices (GA Law) and should not even be in business.

Larry recently replaced a breaker box and a faulty dryer plug for our rental property and did a…read morephenomenal job. He was responsive and worked well with both our warranty company and the family living in our property. He did his evaluation and provided a detailed recommendation along with the projected timeline for the repairs. Within 24 hours he had acquired the necessary parts and completed the repairs without any issue. He was incredibly kind to the family living there and worked around their schedule. With the Thanksgiving holiday approaching, I was especially appreciative with how quickly he resolved all of the issues for them. Without hesitation, I will be using Unique Plumbing & Handy Services again in the future.

No show for scheduled appointment. Would not answer his phone. Took off from work and wasted my…read moreentire day waiting for him. Very unprofessional.

They were able to fix a tricky leak! 10/10 service and very affordable, thankful we found them.read more

Realized my aunt's water heater was rusted on top and soooo ready to blow. Bought a new AO Smith,…read morestarted searching for plumbers on Yelp, found Mahoney. Called on a Monday early AM, gave him a full description and sent over multiple cell-phone pix of the existing setup, he understood immediately what needed to be done, he was there Tuesday AM, finished well before lunchtime. Appears to be a great install in every respect, a real nice guy, timely, way less expensive than everyone else, and gave me a couple good plumbing tips too! Got my go-to plumber in the Hephzibah now! Big thumbs up on Mahoney!

Plumber, Mark, came out and was very professional (I'd give him more than 5 stars, if possible). He…read moredid a great job, and showed care/respect for my property, vacuumed up any debris left from his work. The issue was fixed thanks to Mark. On the other hand, the admin in the Hardy Plumbing office was extremely rude and she knows nothing about good customer service. She doesn't even need to be asking phones and being this company's first impression - awful!!

If you're looking for detailed, quality work, this is NOT the place…read more We purchased a new home through KeyStone, and they use Hardy Plumbing. Hardy Plumbing came out to reinstall our toilet after repairs were made to the flooring, and this is how they left it. Now, I have to have the boards around the toilet replaced because the workmanship left them looking like someone had finger-painted around the toilet and applied gel to the caps. I called to explain the situation and specifically requested that a different technician handle the reinstall after the next repair. Given the quality of the work the first time, I don't feel comfortable having the same technician return. Unfortunately, I felt completely brushed off. The representative seemed more interested in getting me off the phone than addressing my concerns. I could do a better caulking job. It looks terrible.