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    Cy-Fair Properties

    5.0 (1 review)
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    Property management

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    Rental Management Group

    Rental Management Group

    (31 reviews)

    Galleria/Uptown

    We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

    After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

    Oak Loop Properties

    Oak Loop Properties

    (8 reviews)

    River Oaks

    Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

    Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

    The Abbey at Jones Road

    The Abbey at Jones Road

    (9 reviews)

    I lived here 7 years this place was horrendous. The management was beyond trash after the first…read morechange over, at around year 3. The "upgrades" they implemented weren't upgrades, they were changes that made the place worst, but they charged more afterward. When I finally moved out they way overcharged me and, they ended up owning me money, which they said I would receive in 30-45 business days. I still haven't received my check. While I lived there one of the staff decided that she was going to leave a lite cigarette on my outside furniture while she went inside my neighbors house. They are awful. Don't move here it isn't worth it.

    I haven't lived here long, but I am in the works of speaking with a lawyer on breaking my lease…read morebecause of the water hazard that I've been dealing with for MONTHS! I took down my initial review, because of the changes that the apartment made to fix things but now I'm leaving this one up. It started with initial start of the renovations, which was a nightmare in itself. First the water always being shut off, and it's still going on to this day. The water always has filth in it. This is water that people are bathing in, brushing their teeth, and cooking with! It's been almost 6 months of the same issue, and we are being told that there is nothing maintenance can do about it because it's a pipe issue. I've attached photos of the stuff that comes out EVERY DAY. I've had to use cheese cloth to filter it out. THIS IS A SAFETY & HEALTH HAZARD! I will admit that the apartment is doing a great job fixing the physical looks of the apartment, but it's the internal things that need a serious upgrade. I hope this gets fixed soon and no one gets sick. Especially children, because then it'll be a serious lawsuit issue.

    Cy-Fair Properties - propertymgmt - Updated May 2026

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