CWC Landscape came out and gave me an estimate in late December and I arranged for bi-monthly service beginning in January. The estimate appointment and the first visit from the crew went well, and my front/back yard areas looked good.
On February 17th, I received an email from the office reminding me that my next visit from the crew would be on Friday, March 1st. That email also included a standard warning statement: "Please remember that we do have a 24 business hour cancellation notice policy therefore if you need to change or cancel this appointment we ask that you please contact our office immediately at 602.451.5292 and leave a message if we are not available. This will insure you avoid any cancellation fees".
I rearranged my schedule so that I would be at home all day on March 1st in order to point out some specific concerns. Instead, the crew arrived with no advance notice and completed their work on Thursday, February 28th while I was out. When I emailed Dedra in the office to complain about this, she replied that she "was hoping to email you and a couple of other clients I had to reschedule to today. We sort of had a wonky schedule today and tomorrow, normally I always notify you in advance so I do apologize".
Since there had been a hard frost just after the January visit, I expected that several dead plants would be cut back this time and not left until May, since I have bi-monthly service. Instead, the crew left them untouched on February 28th, but cut them back on March 1st--though only at my specific request--when they did a good job of trimming and cleaning up the accumulated debris.
However, there was then an issue with a mesquite tree. When I asked them to trim it a bit on each side, they said that they would "have to take a picture of the tree and wait for an estimate from the office" before getting back to me. No one ever got back to me. Without any further conversations, they trimmed the side of the tree that was overhanging the pool, but not the other side--so it looked very unbalanced. I was not watching them perform this work because they told me they were waiting for an estimate. Had I known that they were going to trim it that same day, I would have stayed with them to ensure that it was shaped evenly.
When I received an email billing statement on Monday, March 4th, I was quite surprised at the extra charge for "1 hr. mesquite thinning" @ $50. The crew did NOT spend anywhere near a full hour working on my one single mesquite tree.
I am very disappointed with CWC's service for all the above reasons, and although I remitted the full payment requested in the invoice, I will NOT continue doing business with them.
RESPONSE TO DEDRA'S COMMENT DATED 3/8/2019:
Dedra--
I believe that I wrote a fair and balanced review of my personal experience with CWC Landscaping. I clearly noted multiple areas of satisfaction (estimate appointment, outcome of first visit, and March 1st cleanup of frost damage) and I was equally clear about my dissatisfaction regarding other matters (scheduling error, crew's original plan to leave frost damage in place until the May visit, lack of response about the promised advance estimate for tree-trimming, and the lopsided appearance of the tree after work was completed).
I most certainly DID contact CWC by email on February 28th regarding the scheduling problem and the lack of initial shrub trimming. If the follow-up work had been satisfactory, all would have been well--but new issues emerged. A satisfied customer should NOT be expected to follow-up with a provider multiple times regarding a service visit.
Just for the record, YELP's rating system defines the 2-star review that I wrote as, "Meh--I've experienced better"--an absolutely accurate assessment, based on the other landscapers and tree-trimmers who have performed work at my home over the past 16 years. Also for the record, I saw only 2 men working on March 1st, and not 4.
Please note that I did NOT leave a 1-star review (defined by YELP as "Eek--methinks NOT!") nor was it a 3-star review (defined by YELP as "A-OK").
Based on all the above, I was disappointed with the service--hence, the 2-star rating. read more