I came in and Javier helped me out get the best deal for WiFi and promos available. Very straight…read moreforward.

Where's the zero star button? I just walked out of this…read morelocation feeling disappointed and somewhat confused. Are people working there trying to sell or scared off customers? I walked there trying to find a new phone but the guy helping was low energy and had zero customer service knowledge. I ask for prices to see if I can find a good deal but this guy was just too tired or unhappy with his job that he just told me some numbers and stand there with no more information or interest of helping any longer. This experience killed my interest of coming to the stores and purchasing my new devices. Please hire people who really want to work. With real customers service training.

great customer service!! I walked in just to browse at the new iphones they had and Bella showed a…read morevariety of phones to select from because I didn't know which one I wanted so she showed me the difference between them and the price difference which I told her I didn't want to spend much and she got me the exact phone I was looking for and even sold me on accessories I got a phone case and a screen protector with her if I ever need anything else definitely coming back with her.

Amazing experience at AT&T! Bella and Zee helped us so much with our phones and truly made…read moreeverything work out for us. They made us feel so welcomed from the moment we walked in. The store was very clean, customer service was outstanding, and the whole process was smooth. We're so happy with our new phones--thank you Bella & Zee for the great service!

Got what I needed. In and out. The two ladies were nice and appeared happy. I did not have any…read moreissues. One of the two who helped me knew where to find what I requested.

Short summary, and this is not an exaggeration. I paid them $37 for a service that was free, and…read morewas actually worse off than if I had not received help from the girl at the counter at this location. I lost 2-3 hours of my time in addition to the money for an much worse result than if I had not had them "help" me. I thought it best to go into the MetroPCS store to activate my new phone. Paid $37 and asked how they could transfer my data. The girl said they couldn't do Android to Apple data transfers. I went home to setup everything myself, taking more than 2 hours of my time reinstalling each app. My friend then tells me there's a simple app you use to transfer all data, but you must be in setup. Had to delete everything and start over. I went back and the girl claimed I had not asked and took no ownership. Why did I pay you instead of spending the time to research myself?

They don't speak Spanish, What I don't like is that they want to force you to add things to your…read moreaccount.

From the owner: Switch today & enjoy America's largest 5G network.read more

Gabby and Tye were so friendly, professional and helpful! They take pride in their work and create…read morea great environment for their staff and customers. I'm so glad they attended me, answered all my questions and took care of all my account concerns. I left feeling extremely happy. I highly recommend this branch.

This T-Mobile store is on the first floor on the south end of Mainplace Mall (Westfield) in Santa…read moreAna. Near Victoria's Secret, Round One, Finish Line. Several of the phone techs have helped me navigate some difficult issues with multiple phones. Friendly, patient and flexible. Thanks to Everton and the crew. This store is open at all times the mall is open.

Updated review, 12/20/2025. I decided to end my 15 year relationship with Verizon (due to…read moreexorbitant cost) and take a chance with Spectrum. I made an appointment for 4:30 PM but dropped in at 1:30 because I had time. Before I can even type my name on the check-in tablet, THREE agents approached me asking me what I need help with. THREE! The agent who helped me was Suzy. She was knowledgeable, a good listener and she gave me the confidence that she will be able to take care of my change over. She brought over the store manager, Tony, to finish the transaction when she had to take her lunch. "Please don't hesitate to come back if there's any issue. Thank you for your business." as she left. The switch over got completed smoothly including the back up of the phones. Sure enough, I had a minor issue with a phone so I stopped by on 12/27/25. Again, before I can even finish typing my name, the store's assistant manager , Julian, was already in front of me asking me what I needed help with. Suzy was there so we sat down on the store's couch and chatted about Christmas and family while she fixed my phone's issue. Done. 12/29/25, I came back to finalize some financial details with Tony and it was then that I found out the big change of "culture" at this store compare to my horrible experience in 2022. Tony told me that he became the store manager a year ago and proceeded to turn it around with the new hires. He instilled a culture of customers first and it shows. I could've gotten my issues worked out with tech support and billings but I chose to visit the store and have a "human" relationship. It worked. If you are in the market for internet, mobile or TV service or decide to do business with Spectrum and are close enough to this store, I recommend that you pay them a visit and decide for yourself.

The customer service has really improved here and the wait times are way better now .read more

I just went to trade in some systems, games etc to put towards purchasing a switch 2. Both Juan and…read moreSean were very helpful. Which I was very lucky that they just received their shipment and was able to get a switch 2. I was very glad with their service and their patience with me. Highly recommend and I will be coming back.

I am 34 and this is the only Gamestop that asked me for an ID to buy games rated M for mature lolll…read more the guys working at the counter are really rude. just go somewhere else.

La verdad estoy muy contento con él servicio muy professional y rápido , necesitaba cambiar la…read morebateria de mi iPhone 11 promax y la persona qué me atendio fue my amable y respetuoso , al mismo tiempo muy eficientey rápido , en menos de una hora ya lo tenían listo y como nuevo . Les recomiendo este lugar , oh y las partes son originales de Apple !

I had such a great experience at CPR Cell Phone Repair in Orange. Robert was the sweetest and most…read moreprofessional person I have met. Even with his busy schedule he made time to replace my screen quickly and with a smile. While I waited we chatted and he was kind, helpful and very knowledgeable. My phone looks brand new and the service was fast and seamless. I highly recommend Robert at CPR in Orange. He truly goes above and beyond.

Came here to exchange an upgraded phone. Tried multiple times because I've always been able to…read morereceive this help in store. The rep kept claiming there was absolutely no way this could be handled in person and I had to call and mail my phone back then wait for a new one. So I left and did what he said.. every avenue told me I needed to go back in store to do this. Now I have to drive to find a new location with someone who will actually help me.

I was just recently put on hold for 51 minutes on today's date at 3:42 Hrs I finally hung up. Mo…read moreone ever came back to tell me they roll be with me or to call back. Poor customer service. This doesn't even qualify a star.

Missing iPhone Trade-In -- Grand Theft Under Investigation…read more On September 27, 2025, just before closing, I turned in my iPhone 16 Pro (1 TB) for a trade-in at this AT&T Authorized Retailer. Two employees -- Brian and a female associate -- told me the computer system had been shut down but assured me they would hold my phone and process the trade-in the next morning (9/28) since I was leaving for an international trip. When I returned, AT&T had no record of this trade-in. On November 1, 2025, I went back to the store and spoke with Brian, who said he remembered me and that the manager had processed the trade-in the next day, but he needed the IMEI number so supervisor Edgar could issue a receipt. When I provided the IMEI, Edgar stated there was no record of the trade-in in their system and that he could not issue a receipt. When I asked him to review store security footage to confirm that I had turned in the phone, he refused and told me I would "have to go through court." He then asked me to leave and refused to provide contact information for the store owner or district manager. This involves a missing iPhone 16 Pro valued at approximately $1,500, which qualifies as grand theft, a felony offense under state law for property valued over $950. I have filed a police report for grand theft and am escalating the matter to AT&T Corporate and the FCC for investigation. If the store owner or district manager reads this, please contact me immediately at [your phone number or email]. I would prefer to resolve this directly before further legal and regulatory action proceeds. -- David W

My father went into this store to pay my phone bill he is NOT an authorized user. A sales associate…read morenamed manny helped him out and HE did changes to my account without my knowledge. They added a line without my consent. What they did is fraud. Be cautious. my dad wasn't even aware of the changes because he went in to pay a bill. I spoke to Luis I think he's was a manager and he didn't care about the situation. I had to call customer services to change my account back. But I was still charged an activation fee. Do yourself a favor and go to a corporate store, not an authorized retailer.