There is never a smooth experience here. I often get messages that my Rx is ready, only to get there and find they're not. I get it: they are BUSY. And everyone that works there are nice. They're just overburdened. They should get rid of the CVS store portion and just make this a mega pharmacy. read more

They no longer seem to give coupons after checking out. I drive a lot further to go here rather than three different Walgreens closer to where I live. read more

Workers are rude and they are never open when they are supposed to be why post hours if you never honor them. @4020 CONCORD PIKE Wilmington, DE 19803 read more

Picking a a prescription from CVS on Delaware Ave in Wilmington, I was overcharged $20. I didn't realize it until I got home. I talked to the manager about it and he said that he would look into it and check the video. Then he had to check with his boss who supposedly looked at it , BUT didn't see the transaction,sooo no $20 for me. read more

Before I came to cvs,it said it took 5×7 photos,I ask the guy who was the manager he yes,well after waiting 20 the cashier asked him and he said no they don't.. poor customer by the manager. Because I saw the scree they use to take pictures. read more

I am forever Grateful for Miss Tyneisha, at the 1005 Delaware Avenue, Wilmington, Delaware location, for getting me in and out, in less than 10minutes, before CVS closed, She is a true Professional and She deserves a Pay Raise Sincerely, Your patient, and your client-customer, Frederick W. SMITH JR. read more

Horrible pharmacy department staffed with incompetent and seemingly unethical employees including the pharmacist. Bait and switch practices in regards to the fulfillment of monthly prescriptions. Rude pharmacist and staff with an unwillingness to discuss the unprofessional and improper practices within the pharmacy department. read more

Despite some patrons disappointing experience at this CVS I must say I have never had a bad experience. Helpful counter service at front and back. Pharmacy efficient and polite. Although sometimes a bit messy with organizing shelves I believe it's a busy location. Thank you pharmacy crew. read more

I typically hate listing reviews of chains, especially when they aren't restaurants but this CVS deserves it's own Yelp* entry; the pharmacy actually. I've rarely had the experience with any retail establishments that I've had with the pharmacy staff at this store. Friendly, accommodating, willing the go the extra step, offering to call my doctor in Manhattan several times during my stay in Wilmington to obtain authorizations for medications, giving me complimentary/free meds for the weekend when I've been out and they couldn't reach my doc for refill approval, ALWAYS friendly, all of the staff, not just one. The pharmacy manager at this store deserves special recognition from the company for having such an incredible staff, friendly, warm, helpful. I can't recommend them enough. read more

If you can go somewhere else RUN not walk there. This pharmacy is HORRIBLE. The manager Tara and pharmacist Nick just don't care. The staff here act as if you are bothering them and they don't know the words smiling, being friendly, or caring. If I didn't have to come to CVS, I sure would be going somewhere else, but due to insurance I am forced here. Also, don't expect to get a return call from Tara or from the CVS company. No one cares about customer service and it shows. If the managers don't care, why should their employees? read more

This CVS is their closest location to where I work and it's convenient for a quick stop on the way in or out of Trolley Square. I think their problems really originate from CVS corporate. The last time I went there to pick up something, the cashier couldn't figure out how to add a coupon that was already loaded onto my CVS card. She had to ask someone else from another department and that took nearly 10 minutes. So that's either a training issue or a usability problem. That aside, this CVS store is pretty much identical to other CVS stores in the area in what they stock, i.e. they have a lot of useless homeopathic crap on the shelves but not one single bee sting treatment. But if you're looking for candy, cosmetics and quackery, they've got your back! read more

I'm only giving this location 3 stars due to a very rude pharmacist. Very unprofessional, I would give a 1 star if everyone else wasn't so nice. I come here at least 2 times a week and overall it's fine. I just hate dealing with this one pharmacist and love when they are not there when I come to pick up or have questions about my prescriptions read more

Don't come here for anything unless you have a solid 30 minutes to spend in the check out line. There's maybe one cashier who is capable of serving the public in a polite and time effective manner. Another thing. A manager helped me check out and chewed gum in my ear the entire time. read more

Today there were no bags (of course it was the one time I forgot to bring mine) and 4 people in line with one cashier. Three days ago, there was only one employee in the whole store and she was out smoking at the time I approached the register. Are use the self check out which was no problem at all but the point is they are low in inventory, Low in help and shorten store hours on a whim read more

Wow - never ceases to amaze me at how unfriendly and unhelpful the people are at this location. After climbing over more than five associates in addition to bins and boxes in the card aisle I made my selection and went to the register. For about five minutes I waited as the associate was on the phone to be rung up. Usually people multi task and help ring you out. Nope. Not one of the nearly half dozen from the aisle helped nor did the manager that walked past me. He knew I was waiting but proceeded to act like I wasn't there. Poor customer service to say the least! It was 1:30 in the afternoon and not very busy so....? read more

This CVS has been a welcome presence in downtown Wilmington. It really has no competition. The store is spacious, well-stocked and clean, but that's not what makes this place stand out. It's the outstanding pharmacy that makes this chain store noteworthy. The friendly and professional staff go out of their way to help customers. That makes me want to return to the store even if the purpose of my visit is nothing more than a pack of gum. read more

My.wife and I have used cvs pharmacies all along the eastern seaboard due to travel with our work. This by far has been the worst one I have ever dealt with. Simple pain medication prescriptions, try to fill, we're out, when will it come.in, shrug.of shoulders. Can you call.other cvs for me.to see.of they have, sorry, we are busy. Not the first time this has happened at this location. Switching to walgreens while we are.in Wilmington. Can't deal.with rude and Un caring staff. read more

I agree it's dumb to review a chain store, but this CVS is a needed addition to Trolley Square. Big, clean, drove through pharmacy- all are needed in this area. After standing in line for at least 30 minutes at happy Harrys every time I go there, this place has quick and friendly service. read more

I use to get my medicine from CVS on Maryland Avenue and it was a pleasure. The Pharmacist staff was professional, understanding and polite. I hated to see them close their location on April 1, 2019. My prescriptions were sent to Delaware Avenue. I went there yesterday to see if my prescription was ready that my Cancer doctor called in for me and it was totally a different experience. People begging for money at the front door, rude pharmacy staff boxes in the middle of the isles. I will be finding me another pharmacy. I could not believe it. Michael, the pharmacist from Maryland Avenue moved to Claymont. That's far for me but I will have to go there. read more

I just had the pleasure of working with Sean... He was quick and efficient while facing a line of customers while maintaining a high level of customer service through conversation and going the extra mile to help me with a coupon I had... Great job hiring Sean! He deserves a promotion read more

Best CVS in Wilmington! Employees are very friendly and helpful, and the store is very spacious.

I feel weird writing a Yelp review for a CVS, but... I. Love. This Place. It's huge, clean, well-organized. The pharmacy staff are incredibly helpful and attentive, and I never wait longer than 10 minutes to have an Rx filled on the spot (even when they've been super busy). (Side note for bargain-hunting, makeup-obsessed females like me: their cosmetics section is excellent). read more