I have been a long time with this CVS in Whittier for many years. I am a reasonable person, but this pharmacy is totally flawed. I have spent so much time trying to make sure I could get and pick up prescriptions after submitting new prescriptions, but there are so many little things that you need to know if you really need something. Example, if your doctor sends a prescription after 5:00 pm, you cannot get it that night. I recently needed a drug that is necessary for my husbands life. Coumadin, also known as Warfarin. The clinic he goes to keeps increasing the dose, so I knew I had to have the doctor's office call it in on Friday in the day. We did that. I finally got through to the pharmacy after waiting three times for over 15 minutes on the phone and hanging up. It was 9 pm at night and after many questions they finally found the new prescription and said it would be ready at 10:00 pm. So today I went through the drive through to pick it up. After much discussion, they told me that the insurance would not cover it, so they decided not to fill it. I am a caretaker for my husband. My time away is critical. So they tell me to come back in an hour, because they decided not to fill the prescription. Since when can't they call and ask me if I still want it. They have no customer sympathy. Over this one prescription I spent 60 minutes waiting on the phone, verified with our doctor and CVS it would be ready, only to tell he they decided not to fill it because I would gave to pay for it. Well CVS pharmacy, thus prescription is a life saving drug, not some maybe thing. He has to gave it, so why would you decide not to fill it without calling me? Believe it Iraq nit, my time is valuable too. I expect a pharmacy to gave a brain. Your pharmacy has messed up so many times. One time you gave me someone's hydrocodone. That is a major pain medication drug that can only be filled with a take in prescription. They are incompetent. I am going to fine a pharmacy that cares about me and my family. When I complained about being on hold for so long, they told me to call corporate. Zero rating for them. read more