This CVS pharmacy has the worst customer service I've experienced in my life. I was in the drive thru and when I reached my turn pulled up to the window around 1pm they closed the roll up window and an automated response stated they were in lunch. I went in the store not in the best mood and the whole pharmacy roll down windows are down? Anyways I spoke to the regular employees at CVS and they are all robots with a I can't help attitude. I returned to the pharmacy a hour later spoke to pharmacist gentleman and explained what happen. He is another robot with a I can't help attitude. I asked him how can I transfer my prescriptions to another pharmacy. He handed a business card and said leave and take this card to another pharmacy. CVS if you have staff running this crappy business sooner or later you're going out of business! read more

Im really upset. The cashier at the pharmacy window at the CVS store located at the whitwood mall was extremely rude to me. I had a couple of questions regarding my prescription and I need her to repeat herself because I have a hearing problem. She responded with "like I already said..." she was sarcastic demeaning and disrespectful in the whole 15 minutes I was at the window. As I drove off, purposefully not thanking her, she made sure to say loudly on her microphone, "You're welcome." That was it I parked and walked into the store and asked to speak with the pharmacist on duty and explained everything to her. I'm disgusted by the way I was treat by this CVS Employee. I highly suggest they take her away from the customer service window and make her work in the dark backroom where she cant interact with anyone. read more

So incredibly painfully slow. 5 minutes or more on each car. Just handover the medicine and if someone takes long tell them to go inside. This is a quick pick up window not a full day service window. I have a sick family member at home who urgently needs their medicine and it's so slow. It's never taken me more than one minute to pick up my medicine when I'm here, everyone else takes them so long. read more

I had interactions with two pharmacists during my daughter's covid shot. Both Daniel and Tuan (sorry for the spelling if I am mistaken) were both professional and helpful during our visit. I would definitely recommend Tuan for your vaccine shots and Daniel, although a bit serious, is a very helpful and friendly pharmacist. As a healthcare professional, I would recommend being a little patient with the pharmacists here at this location because it is one of the busiest CVS in the area! read more

i leave messages and no one calls back. There is no way to reach someone...i am going to change pharmacies read more

Have had ongoing prescriptions filled here and they have always been fantastic. Always quick to help resolve any issues that come up.

On Friday evening, my children and I went to CVS Pharmacy to receive our flu vaccinations. We noticed that there were several other patients also receiving flu shots that evening. My children and I, along with several other patients, were present for flu shots that evening. The vaccination room door was left open, allowing clear visibility of the process inside. What I witnessed was both disturbing and unacceptable: Chelsea, the pharmacist or technician administering vaccines, was repeatedly giving injections without changing gloves between patients. My family was a party of six, and as soon as my mother was called in, I confronted Chelsea and asked her to change her gloves. Instead of acknowledging this very basic and standard infection-control request, she responded with an open attitude, as though I was asking for something unreasonable or outside her scope of practice. Even before I spoke up, she had been drawing up vaccines and injecting multiple patients with the same gloves, a blatant breach of safety protocol. After my complaint, she reluctantly began changing gloves, but did so while sighing, rolling her eyes, and demonstrating unprofessional behavior every single time one of my family members came in for their turn. Her body language and demeanor were dismissive and disrespectful, which only compounded my concern about the lack of professionalism and care being exercised. This type of behavior - failing to follow infection-control standards and treating patients with disdain when concerns are raised - is completely unacceptable for any healthcare setting. Gloves must be changed between patients to prevent cross-contamination and uphold basic patient safety. For this to occur at a national pharmacy chain is appalling and should not be tolerated. I expect that CVS will take immediate corrective action to address this matter, both in terms of retraining staff on proper vaccination procedures and ensuring accountability for unprofessional conduct. Patient safety and dignity must come first, and in this case, both were disregarded. read more

I am at Mimi's Cafe at the whittwood mall because I had the most humiliating and embarrassing thing happen to me. CVS our neighborhood friendly drug stores denied me access to use the restroom. The public is no longer allowed to use there faculty. I had a Gastric Bypass and was experiencing horrible pain and had an accident. I came to Mimi's where the manager was so nice allowed me to clean up while waiting for a change of clothing. Shame on CVS. CVS we are no longer in Covid measures. It comes down to not employing someone to clean restrooms absolutely discussing. It saddens me to know that I've been a returning customers since they where apart if the indoor mall. 0 stars. There should be laws against this treatment. Regardless if homeless people using the restaurant. Your loyalty lies with your paying customers. Please visit and eat at Mimi's Cafe!!!!!!! read more

I spoke to Lichelle at CVS corporate about a complaint at this location with a pharmacist named Gwen, who made my autistic son cry. And Lichelle was nothing but amazing. She took care of my complaint, she was compassionate, and there should be more people in this world. She understood everything I was telling her, and people should treat other people, even people who are disabled, the way they want to be treated. Because karma is a bitch. Don't pick on somebody who is an easy mark (disabled) just because you are having a bad day. You mess with Mama Bear, and that's all I have to say. Lichelle at corporate needs a raise! She is the BEST! And Daniel at this location is the nicest one here, and Josie is nice now. Until the day I draw my last breath, I will keep fighting for my sons. God bless. read more

This place is so understaffed. If you want something that is locked just go somewhere else. There seem to only be one cashier to help everyone. I pressed the help button 3 tienes an gave up after half an hour. Why do you lock up every thing if you done have an employee to help unlock items for purchase. Seems like a dumb business model to me. Anyways Donte ate your time here read more

They don't even care they have SO many bad reviews. Worst customer service and the fact they let a young child use the restroom is Horrible!

ISSUE: I cannot speak to a real person on the phone with questions about a prescription that CVS's robotic phone cannot answer. First, I've been blessed with no need for regular prescriptions for now, and pray I can keep it that way. A month ago I needed help with an allergic reaction to an insect bite, but that was a temporal versus regular prescription. CVS left a robotic message on my phone to pick up a prescription. I phoned CVS to find out what doctor prescribed it, and what it was for. I could not find anything out, because I was forced with robotic options and could not reach a real person. The pharmacy is not near me, so until I can speak to a real person to sort out this mystery, this unknown prescription will be shelved at CVS. read more

Employee working the drive thru was very rude and didn't know how to operate basic functions on the computer. Train your employees, do better! read more

Pharmacist Customer service needs improvement. They treat you badly and are passive aggressive, pretend they do not understand so they don't have to call your doctor and roll their eyes. Edward and Jill the pharmacist make you wait and purpose and make it known they are doing this on purpose. CVS implemented a voicemail for the pharmacy so if you need to speak to a pharmacist you can't and the pharmacy choses if they want to call you back. Pretty ugly place to do business with. Zero stars. Complain to the Department of Consumer Affairs about this locations business practice and your health plan. read more

Thank you Adrian for your help today on my photo!! He was patient and very professional..Top nothc service

CVS would not honor one of THEIR own coupons for one of THEIR own products. See their product and coupon in the pic. Pain relief, CVS Health, all the matching descriptions for the product seems to be there, but that wasn't enough to get them to honor their own coupon at the check out. Took the coupon to one of their competitor's and it was honored. No hassle, NO QUESTIONS asked. I guess my new routine will be to print my coupons out at CVS and take them somewhere else where they will be accepted. read more

CVS Pharmacy - PAIN relief meds. - Drugstores Near Me - WHITTIER, California

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I would like to personally thank Albert Le the pharmacist for helping me find a coupon savings from a cost of $1400 to absolutely $0.00. Sending positive vibes his way! read more

Nothing can be more frustrating that visiting a pharmacy, right? Thankfully, it's usually an alright experience for me. I've visited a few times and even gone through the drive-thru in the past. So onto attempt #1: I came to the pharmacy on a weeknight and immediately after entering, I see from the entrance a half dozen people in line. Ugh. Nevermind. I turned around and left. Attempt #2: Came back the next morning and it was thankfully not crowded. There was just another person talking to a pharmacist as I got into line. Waited a minute and was able to talk to the pharmacist. Asked a few questions and paid for what I needed and left. Free at last! So overall, couldn't get what I needed immediately but just being flexible can save some aggravation. read more

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Worst pharmacy ever. Bunch of lazies work here. They have nothing youre looking for. This one lady was working at the pick up line i walked up she said "wait until I call you up" I laughed and went back to the line and as soon as I got there she calls me up. I waited she said next and I said I will wait for the other line. F her. read more

I came to pick up emergency medication for a surgery I just got. I recently had my car stolen a week ago, in my car was a new MacBook, ID, debit cards, my work laptop and my medications. My doctors RE ordered it by emergency the Pharmacist assistant ANNA gave me attitude and refused to give me my medication with a photo ID after I explained multiple times I have a police report proving it she asked two people and they all declined to give me my medication without my Id. They wouldn't even let my girlfriend pick up my medication. Because of this I now have to go another day without my antibiotics and my pain meds. Ana told me " we'll if this has been an issue with no ID before you should no you can't come here with out one" lady, did I not just explain it was stolen from me? read more

I have been there a few times recently and am disappointed not finding what I am looking for. The most shelves in the aisle in front of the pharmacy have been messy and empty. I went in there to look for a cough medicine for my grandmother and eye and they have not been there. The shelves are almost empty. Not only one time but several weeks. How can we the consumers rely on this store to take care of us if the shelves are just about empty? I will be going somewhere else from now on. read more

Fuck I wish I can give no stars this place is ridiculous waiting in line for 30 just to pick up medication wtf is really going read more

CVS Pharmacy - Terrible long lines - Drugstores Near Me - WHITTIER, California

Horrible. Cannot believe they close for lunch. They certainly are not concerned about making it easy on the working folks.

Went in for eye drops prescription for my allergies & the pharmacy tech ZOEY who works there was extremely rude. I am hard of hearing & she was talking low I couldn't hear her. When she kept having to repeat herself & I apologized and told her I am hard of hearing she rolled her eyes at me. The eye drops prescription I needed was out of stock it was back ordered due to manufacture issue. I went to CVS at target(same plaza) and the pharmacy tech was much much more nice to me. She is the one who explained to me that the eye drops were back ordered, and that she can still fill in the prescription for me but she wouldn't be able to give me a date or time when it would be ready. Which is fine, she provided outstanding service. Zoey from CVS on Whittier Blvd l(not in Target) did not even give me the option to fill prescription she just gave me back my prescription and told me they were out of stock. Zoey should not be working in a pharmacy with sick patients. No empathy what so ever. read more

My visit to this location was the cherry on top of my bad day. I walked up to the front desk and said hello, the two pharmacists at drop-off completely ignored my presence until they stopped typing and sorting papers and finally asked me what I was there for. When I asked questions they either ignored me or whispered, the man gave a snarky remark when I didn't understand what he asked of me and the woman interrupted me more than once when I tried explaining what I needed. They could have at least given me eye contact... or talked to me loud enough that I could hear them. The loudest thing the pharmacist said was "DOCTOR I'M GOING HOME SOON." I understand filing and typing for hours under fluorescent lighting is draining, but the apathetic service was just... How hard is it to speak to someone in a friendly tone? read more

Just switched to this pharmacy since the other major pharmacy near me is always out of my daughter's common asthma meds. Beware that this location closes for lunch! I get daily texts reminding me to pickup my prescription, and when I finally get here they tell me they're closed for lunch for an hour. Neither the front door nor online is there anything that clearly states they are closed from 12:30-1:30. Very inconvenient. read more

This review is mainly about the pharmacy staff. They are unfriendly, mostly rude, and always seem to be in a terrible mood. In contrast, the staff over at the CVS pharmacy inside of Target, in the same shopping center, is lovely. I've never had a bad experience there. They are very helpful and seem happy to interact with their customers. Do yourself a favor and head on over there instead. read more

Giving this store 1 star because I had to select something. This store is kept in business from its community and their ability to provide medication to the public. The fact that they don't recognize this and have the decency to allow people to use the restroom is absolutely ridiculous. I almost understand during Covid but as of June, 2023 come on now. It honestly feels like they pick and choose when they won't be lazy and will allow someone to use the restroom. Then they act like it's a huge ordeal. Note to self CVS pharmacy, I wouldn't be asking if I didn't have to go! read more

Absolutely ridiculous phone etiquette and wait times. I've been on hold now WELL over 20 minutes after 3 attempts. The pharmacist will answer and before i can reply to object being put on hold, SHE PUTS ME ON HOLD!! read more

CVS Pharmacy - Apparently, THIS is a "brief hold" to CVS - Drugstores Near Me - WHITTIER, California

Total joke. Disrespectful for sure, racist may have been an issue but the service is bias and sucked. Totally rude. Too much competition around to use these losers. Can't keep up with the pace! read more

I'm so sorry!!! My original review was for the gross CVS in La Habra, not this one in Whittier... this Whittier one is sooooooooooo much nicer!!! Glad I caught it... I give you an extra star (I would normally rate you 4 stars but I'm taking you to 5 stars) for my mistake. read more

I never did like this place. But since I switched insurance I have to use them. My family's prescriptions are never ready at the time they say. Their customer service is pretty bad. I can't tell you how many times I've asked for help just to end up walking out because no one comes to help after 10 to 15 minutes. And even if you complain, nothing changes. It's business as usual for them. read more

The straw that broke MY BACK! Well I'm done, drive thru or no I'm done with this place. I was always wondering why my Co pay we're so HIGH? CVS was not billing my insurance company. Same prescription went up 300%. Called insurance company to ask WTF? They said they had no record of CVS billing the medication. WTF? REALLY Fool me once shame on you, Fool me twice STILL SHAME ON YOU! It's part of your business to get it right, after robbing me which insurance is willing to go back retro time but still lost THOUSANDS, yes with a T. Last month over a grand. Went to a place my Doctor recommended. $6.00 yes six with decimal point after it. My Bad on this cause I should of never believed Everytime I called an unnamed Pharmacist, starts with a J! See ya! I made your last boat payment! read more

Similar to others review, this CVS is the very worst. I called to order an Rx already in place from my primary. They told me it would be ready in an hour. I go to the drive through pharmacy not ready. We called later and get told they ran out of the Rx; to come back after 12:00pm the next day. I come back today - next day - at 3:00pm and not ready and could not find the Rx found the previous day. I spoke directly with the Pharmacist and he told me to come back in 20 minute. This pharmacy is the very worst and totally mismanaged and should be given to another pharmacy such Rite Aid or Walgreen. read more

CVS Pharmacy at the Whitewood Mall in Whittier CA advertises as a 24 hour pharmacy however they are actually a 23 hour pharmacy closing from 11:15 pm - 12:15 am Sat/Sun July 9th/10th. They go so far as to post a make shift sign out of a cardboard box (see photo). Unbelievable! read more

CVS Pharmacy - Drugstores Near Me - WHITTIER, California

Horrible customer service!!! If you want to feel like you don't matter go here! No concern to correct issues either! I have had several bad experiences but my experience with Daniel and Tonya last night was the last straw! Taking my business elsewhere!!!! read more

The hours on google does not reflect the store hours (7-11 pm). Came to pick up photos right before work and had a horrible experience. I was even questioned rudely if I have to right location by the staff in the register. And when I showed him the email, he seemed annoyed and magically he finds it, without even an apology. Please work on your customer service skills. read more

I love coming here because the sales associates are extremely helpful, friendly and are very customer service oriented

Truly the worst pharmacy service. Will no longer be getting my prescriptions filled here. Luis, the pharmacist, not sure how he got hired but wow his personality SUCKS!!! Came to get another prescription filled two days later by a female who has the same issue. No customer service. It's like they absolutely LOATHE their jobs. If you aren't happy, go work elsewhere!!! Sheesh people. These workers seem so bland and burnt out. I'll go to target pharmacy literally across the street from now. read more

BRAVO to employee anthony rodriguez!!! If no one else says it I WILL. This young man exhibited courage that is hard to find especially here in the state of CA. I was present yesterday 2/14 at 1pm. This cvs employee Anthony went above and beyond to apprehend a shoplifting suspect. He used force to stop them from leaving and actually snatched some of the items they were attempting to walk out with from their hands. You should have seen him, he put his whole body on the suspect and didn't allow them to move until they had forfeited the merchandise. He was not letting go of the criminal at all it was awesome. Thankfully even followed them out to capture license plate. I would have helped him hold the thief down but I am a retied veteran, It would have been nice if his coworker showed the same enthusiasm for putting a stop to the criminal at all costs but she just continued helping customers. I as one who despises thieves was pleasantly surprised to see that this store has a no tolerance policy and is not afraid to get physical with the culprit and apprehend if needed even if it was for a few items. Too many others stores in CA are turning a blind eye to this behavior but not this one. Give the man a raise asap!!I will be emailing corporate and will not rest until I can speak to someone about this gentleman deserving a pay increase. Unfortunately cops never showed. THANK YOU FOR YOUR SERVICE ANTHONY RODRIGUEZ, keeping whittier a safer place! read more