The lines can absolutely be long and tedious but they do have the two lanes that don't seem to get…read moreutilized enough. I try to go at less busy times and once I get to the window my service is always fast. They already have a card on file and having the app helps so much with knowing when to pick up and get refills. The employees always have a good attitude considering the impatience they probably see all the time.

Sat in pickup lane for 30 minutes while they helped 2 other people before me. Absolutely ridiculous…read moretime management out of these people.

Love the fact that you deliver prescriptions. Never knew that until I inquired during the closure…read moreof Union Lake Rd. Fast delivery at no charge.

The staff here is never overly friendly in general, but I am focusing on the pharmacy. Every time…read morethat I go to this pharmacy I am asked my birthdate and address 15 times and then stared at in bewilderment. I repeated my name 3 times yesterday and the gentleman looked at me and said "Natasha?" after we had already gone over my name, dob, address and what prescription I was there for. He then insisted that I live in Waterford, even after I explained to him that I have never lived in Waterford. They are in a constant state of confusion. Then he told me to come back in 20 minutes because it wasn't ready. I came back in an hour and, after cashing me out, he informed me that only half of my medicine was available and that they would try to have the rest in a couple of days. I CANNOT go without this medicine. Now, these aren't even their biggest faults. Their biggest fault is that they NEVER have anything that the doctor prescribes and they look at you like you should know what to do. They are just the most disorganized, ill prepared, over staffed but under stocked, sorry excuse for a pharmacy. I am having our prescriptions transferred to Clarkston and will drive the half an hour to avoid this dumpster fire.

This Pharmacy is terrible. You can be the only person there and they will ignore you and keep…read moreanswering the phone or doing other things. Has happened multiple times here. Call first and they will tell you your script will be ready in an hour... come in 2 hrs later and it's still not ready.

Absolute worst pharmacy I have ever dealt with. Pharmacist likes to play God, and thinks he knows…read morebetter than your own doctor. Plus all walgreens are 2 weeks back logged on getting in pain medication. Better off going to CVS.

James is amazing, positive attitude even with a huge line of people. And he don't play he gets…read morepeople out the door, thank you James! Your awesome:)

The older woman running the fed ex was as rude as she could be. I have never used fed ex and now I…read morenever will. she would not help me or even show me what to do just said go online. I will never go to this store again

Well, I'm about to bump this Walgreens star rating up a notch. I love it! It is super easy to get…read moreto off Adams Rd. Huge parking lot too. I came to pick up a prescription, and it couldn't have been easier. No wait! Just had to provide my address and phone number. I was here the day after Christmas around 11 o'clock and nobody was in here. I was hoping to find some 50% off Christmas goodies, but failed. I did buy two small packs of Walkers shortbread stars, so it wasn't a total bummer of a visit.

It takes days to get simple refills. Poor or no communication. Closed down for lunch.read more

The people are nice, but wow the pharmacy is REALLY bad I scheduled my flu shot. I spent 10…read moreminutes filling in the lengthy form online. I showed up 5 minutes early, but since there was only one register open it took almost 15 minutes before I was waited on. Then it took almost 10 minutes to check in (it was embarrassing to hold up the line for that long!) as the clerk seemed to have to hit 500 key strokes. Finally, I was told to wait for my shot. That took smooth 10 minutes, so now I was almost half an hour past my appointment time before I got called back. Really? Your systems are so bad and processes so inefficient? I will never go there again to get a shot, even if it is free. Zero stars for how they run things! Again, the people were very nice, so I completely blame the management and the really bad computer systems! Do they want to go out of business? Why don't they do something to improve things? 2025, with 1990s technology.....

My prescriptions were transferred here after Rite Aid closed in the fall. It was a terrible…read moreexperience in the beginning and hasn't improved. Medication is never in stock and typically takes 5-7 days to refill. Avg wait time when calling is 15 minutes +. The pharmacy isn't equipped to handle the volume of business it gets.

Way better than cvs, bigger stores, more items, well priced and friendly service. Will go backread more

This has to be the worst customer service Walgreens has to offer. Don't bother to call unless you…read moreliterally have an hour to wait on hold, they never answer the phone! I think they don't answer on purpose. How can I have one caller ahead of me for 45 minutes!? Turnover of techs seems like it is bi-weekly. No follow through when they say they will do something like calling a doctor to check on status. If Walgreens corporate actually cared about their patients, they would take this Novi location and took a real close look at the lack of work going on. Most of the employees seem irritated with their job. I honestly can't say enough bad things about this location.

I have been to this location 3 times in the past week to return an item via FedEx QR return. only…read moreonce were they able to complete the transaction. In addition, 2 times I waited over 15 minutes to even have someone come to the photo desk. DO NOT GO HERE TO RETURN OR SHIP!

The staff they have are rude and would rather let you wait 5 minutes in-line than call IC3. Which…read moreis what they are supposed to do. Yesterday there were two cashiers waiting on another associate. And discussing how cute the items were and how many and much she had gotten, while my husband and I stood in line and watched them. Neither cashier was new nor did they need assistance. As we stood there and watched and listened, and they finished one of the cashiers looked up and asked if we were together, then said well if you want to step over here I will take you at the other register.. At this point the other associate was paying for her items and was ready to leave. I politely looked at her and said "we have been waiting for 5 minutes while you were talking and since she is done done now you want to open another register? No, we are good." What a joke! We paid for the items and left the store. Will not be returning. This store and customer service has really went downhill since 2017! Shame on you Walgreens for letting the customers down!!!!

I've been going to this Milford Walgreen for a long time. My husbands insurance likes us to use it…read morefor our prescriptions and they're always perfect. I was in there the other day to send something via FedEx, which I was not aware that Wallgreens will do for you. Shannon helped me out and was even willing to try to get the package in the old packaging but I did find something that fit, brought it back and Shannon helped me return it. She is very nice. In all the time that I go to the store I have never ran into her she has been working there for seven years. She is a great asset to your store!

I went to Walgreen's in Milford, MI 3x now when the pharmacy was supposed to be open and they were…read moreNOT! Instead there was a handmade sign with a message reading "No Pharmacist on Duty"! This is very frustrating! To top it off, they are closed all day on Sundays now! Looks like I will have to transfer Rxs to CVS, RiteAid or anywhere that is open when they are supposed to be open! If it was a one time thing, I completely understand. Three times is not okay.

Staff is SO INCREDIBLY RUDE. I've had to call over 10 times a week in order to get my prescription…read morehandled. Doesn't seem like anyone there wants to actually do their job. I constantly get hung up on over the phone and have gone in person countless times just to get brushed off. Nobody in the pharmacy actually wants to help you. I even talked with a supervisor and shared my experiences with their staff, just to be shrugged off, given attitude and told to take it up with corporate. I'm surprised this place hasn't closed. If I could tell the pharmacy staff to F-off I would.

The pharmacy staff was extremely condescending Marsia and…read morethe prick whose name starts with an X were rude; lied about calling my name, when my prescription was ready; and wouldn't initially apply my Good RX coupon. The 14 mile and orchard lake Walgreens pharmacy is notorious for abysmal service with rude pharm techs. If I could give them 0 stars, I would. I filed a complaint with corporate.