The pharmacy hours and wait time at this location is horrendous. The pharmacy is only open 9am to…read more7pm, so if you work the same hours, say 9am to 5pm, the only convenient time to go is either during your lunch or after work. Guess what, that's the majority, so when you try to go at those times so does everyone else. So bring your lunch or dinner, request 3 hours for lunch or a vacation day, and bring a lawn chair of some sort because this convenience/pharmacy store is definitely not that. If it was possible to give no stars I would. It's definitely not the employees fault but corporate. If their claim to fame is their pharmacy , it's time to start looking into other ventures like assisted death, home owners insurance, or auto body insurance claims that way their customers will always expect to get boned.

I'd like to start by saying I must have been insanely lucky for the service I've gotten in the last…read morefew years because I hadn't had the issues that I'm now seeing on the reviews, until I got preeclampsia and had to have an emergency C-Section, that is. We stop by on our way home from the hospital at about 2pm, over 6 hours from when we got the notice that Walgreens received our prescription order just to be told it wouldn't be ready until the NEXT DAY. Had I known the pain that would develop overnight on the first night home with my newborn, I would have immediately requested to have my medication sent somewhere else then. They gave me a limited supply of pain killer which is understandable but the postpartum preeclampsia, the excessive swelling and slow healing made it difficult to even lay down at night, much less lay down and get up every 1-2 hours to feed my baby. So my doctor gave me one more refill. I got a message from Walgreens saying that my insurance put a hold on it. I called to ask what that meant as it had never happened before and they started asking me weird questions about a different customer and not answering my question (HIPAA violation, wow), so I called my insurance and they said it had been approved no hold had been placed. I called Walgreens again and they didn't answer so I decided to call the next morning as I had officially run out and I knew I'd feel it the next day. I called at 10am for them to connect me directly with a pharmacist to explain my prescription was approved the night before but as the pharmacist on site had gone home sick, it got missed so they would be sure it would be filled in the next hour or two, what a relief! After waiting for the property to be plowed before sending my husband out to pick it up 7 hours later and an hour waiting in the drive thru, he was told it wouldn't be ready until they "took inventory" and they were starting that right at that moment. By then I was waking up from a nap with my baby and feeling like my skin was being torn in half. Frustrated, I called the pharmacy to get an estimated time frame and double check because they said it would be ready HOURS ago but while my husband handled it in person for the next hour, I remained on hold for the entirety of that time. The young male with the reddish short hair has ABSURD customer service as he raised his voice to a customer behind my husband and then continually walked away from him, telling my husband that I am a liar because me saying that the pharmacist told me it would be ready by around 11am would be impossible because they wouldn't be able to take inventory at that time for some reason, and then telling the pharmacist that he has a customer that "doesn't understand" in earshot and then referring to my husband. My husband had to explain all he wanted was a time frame and did not come to be disrespected as he is just trying to take care of his wife who just gave birth. They THEN fulfilled my order (sorry to the brand new pharmacist in his second day, seems you rolled into a crap show and I hope you can help make the necessary changes) when the pharmacist made the call. At the time I was FUMING, but now I'm just disappointed that there is a biased and lack of care for our community needing medication and most of these issues could simply be resolved by communication.

They profile people and walk around snooping to "make sure you pay" even though you always do.read more

We have the best Walmart and ordering online is top of the line in every way. I hated grocery…read moreshopping but not anymore. I let Wasilla of Walmart do the work for me. I live off of church road and they have never missed a thing. I love you Walmart of Wasilla.

Sitting in the pick up line as I type waiting for my prescription. It has been about 40 minutes of…read morewaiting as of right now and nothing. My pediatrician said he was sending it over right then, came here about 30 minutes later and they claimed they just got it. They were great dealing with my insurance which is why I gave them 2 stars or it would have been one. Watched them chat, help numerous people on the inside and not a word. I only came because my pediatrician said it would be faster than the hour at Walgreens. I won't be back. After 45 minutes at their window with 4 kids including a sick toddler in the car, I finally was able to get my bottle of eye drops.

They have a relationship with Costco, so even though the closest one is in Anchorage, Three Bears…read morebridges the gap. Store is clean, people there are nice.

We are six months into a deadly, global pandemic that can be greatly curtailed by the kind and…read moresimple act of wearing a cloth face mask. During today's busy noon hour, every employee I saw was maskless. As were three-fourths of the customers. The reputation of MatSu Valley's population is well-earned. Avoid this place like the plague.

These vultures called me less than 12 hours after my partner of 26 years, was taken to the funeral…read morehome. Their body wasn't even cold yet and these monsters call me up demanding I return their equipment immediately. If you have loved ones, this is NOT some place to get supplies.

I can't say enough about ProCare. From start to finish, they didn't miss a beat. The staff is very…read moreefficient, professional, and friendly. They took care of all my mom's Medicare paperwork to make sure that her walker was paid for. We are super happy!