I had a Walmart pick up and went into the Walmart app to let them know that I was on my way. I arrived at the parking lot, which was completely full and waited to pull into a space. I pulled into space number 17 and checked in with the color of my car. My check-in time was 6:23 PM. I waited and waited and waited. A guy came out with groceries and asked me for my pin number from the order and I gave it to him and he said oh I don't have the right order and will be out in a little bit. I waited and waited and waited. The lady next to me got her groceries after pulling in after me and said I may want to call the store number and let them know you've been waiting for over an hour. I did that at least four times and no answer. A guy was delivering groceries to someone else's car and I went over to him and I said it's been well over an hour and I still don't have my groceries and he said he would check into it next and bring them out. I waited another 15 minutes. I put in a call to the one 800 customer service and got a guy on the phone and he asked me all my information and he said he would check me in and I said I already did that at 6:23 PM. And he said he would do it again and by that time the guy finally came out with my groceries and he says well you have everything. I said well I'm not happy with the service and I feel as though I deserve something because my time is just as valuable as everybody else and it was clearly a complete screwup on their end. I said I'm not satisfied with that. He says well that's all he can do and I said it's not acceptable and I expect something and he hung up the phone on me. I went into the grocery store and talked to the manager and of course she wasn't very helpful. She said they had a refrigerator problem and the people had to run back back-and-forth in the store, not my problem. I got some sorry and there was nothing she could do so clearly she didn't care either. I called the one 800 customer service number back again and talk to a gentleman. explained the situation all over again. I said I feel as though my time is valuable and I'm not satisfied with how I was treated by anybody so far so he offered me a $10 coupon. To be honest with you, not looking to get my groceries for free, but certainly my time is worth more than $10 but at least he was decent to talk to and tried his best. It was a miserable order experience and doubt I would ever use it again if that's how they treat a so-called Walmart plus customer for their screw ups read more

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We have the best Walmart and ordering online is top of the line in every way. I hated grocery shopping but not anymore. I let Wasilla of Walmart do the work for me. I live off of church road and they have never missed a thing. I love you Walmart of Wasilla. read more

They profile people and walk around snooping to "make sure you pay" even though you always do.

Stopped in to this crowded location and walked around grocery and clothing. Kid had to use restroom in back of store - Locations inside were clean - location was busy and crowded Prices are Walmart prices and lots of clearance items as well. Checking out was busy - as expected- but in and out with self checkout Walmarts are big and crowded. That's for the selection and prices. Many clearance items we purchased Solid 4 - read more

I ordered a home delivery at 3pm to be delivered at 8.30pm. The shopper was shopping around 7.30pm because they notified me of a substitution to my grocery list. Then at 8.45pm I get notified that my delivery will be another 2 hours. So it will be arrive at almost 11pm. When I called customer service they said they would handle it and that they would put me on hold. When someone eventually answered they had no clue what I was talking about so I went over it again, only to be told that they can not help me and that delivery is by an outside company. So I asked for the number and with a lot of huffing and puffing down the end of the line from the associate they admitted they didn't know the companies name but I was given a number that doesn't work. So now I am back to square one. I won't be using them again. read more

I have spent over five hours on hold or listening to a ringing phone line trying to contact customer service. My credit card was charged twice for the same transaction. I went to customer service and provided them a copy of my receipt and a copy of the double charge on my account. I was informed there was no employee in the store that could assist me until noon. I work night shift. I gave them a copy of my information and was informed that the #1 would call me at 1730. I did not know receive a call back and now I can't even reach a customer service representative by phone. If you're planning on shopping at Walmart in Wasilla Alaska- pay with cash and double check your receipt to ensure your not doubled charged. It's a struggle to get your finances/ charges figured out/ reimbursement after the charges have hit your account despite the double charges being the same amount. Seriously. read more

everytime i go there employees are always in the way, then they act like your the one that's in the way. what happened customer is always right? also everytime I have went to use the family restroom to change my daughter there's always an employee going #2 in there. theres literally regular bathrooms right by it... it's the little things management should be telling them these things. read more

At 10:42 am September 21 the worker Alex who brought groceries for a pickup order was very rude and incompetent he asked my name I replied and he said " whatever " then after putting the groceries in the trunk of my car he slammed the trunk read more

This review is for the optical shop inside walmart. There are normally 2-3 people working but it does get busy. I think it's great and professional that even though they might be busy with someone they will acknowledge you and ask if you have an eye appt as the doctors office is further back and the check in desk is back there. I was helped by Aurora. She assisted me with glasses that required numerous adjustments. She was very through and helpful. She also tried to give me the very best price she could get. Once my glasses arrived she called me to let me know. Great service!!! read more

I had a party to plan and one of the local stores was unable to fulfill my cake order in time because their cake decorator left early. I had three hours and needed a cake for a graduation party FAST! The ladies in the bakery rallied and saved my party! My niece was surprised and grateful for such an awesome cake....thanks for going above and beyond! read more

Can't find anyone that can help me with a billing problem. Have tried so many times with comments, numerous phone calls and emails. Most unorganized store I've ever dealt with. Why can't they help their customers? read more

i hate this place now. you cant move around, the clothes in all sections are just alaska merch not to mention how little selection there is

When making the trek up to Denali from Anchorage, this Wal-Mart is the perfect pit stop to pick up the water, snacks, and anything else you might have forgotten to pack or did not want to bring onto the plane with you. Denali is still at least another 170 miles away, but you take what you can get... There isn't much else in between. There are a few other Wal-Marts in the Anchorage area [2 in Anchorage, 1 in Eagle River], but this one is THE Supercenter. How can the others compare? Open 24 hours with a Garden Center, Photo Center [AND Portrait Studio], Pharmacy [not 24 hours, but open until 9pm on some nights], it is similar to the others, but it has GROCERIES. So what will you tell your friends back home? You went all the way up to Alaska and went to regular Wal-Mart when you could have gone to the Supercenter? You might as well hang your head in shame and take another trip up to Alaska. Maybe pick up a CD or two as music on radio stations is limited on your way up to Denali. But you also get to hear the random messages people leave for each other through the radio station message board... read more

As a former employee of this store I can say it is one of the more well kept stores in Anchorage and the Valley. The staff isn't always the most knowledgeable but most of them will go out of their way (unlike the Anchorage store locations) to find what you are looking for. The prices are great. I hear all the time 'undercutting' this and what not. But that is part of business. If you can not play with the big boys stay out of the locker room. For the most part the employees are treated fairly with the open door policy in the company and the wages are not bad, usually well above minimum wage even for new associates. My only grievance with this location is that they are cutting back on associates, making the checkout lines a nightmare during certain peak hours of the day. But hey, we're at Wal-Mart, they sell everything I'll just buy 30 more minutes on my life at the counter. read more

This is about the eye center at Walmart in Wasilla.. I went, and disagreed with the doctor about my prescription.. He suggested, that since VA was paying for the glasses, that I shud take them anyway.. When I refused, he complained to VA, that I wuz "disagreeable".. Right after, I went to a different doctor, in Anchorage, and we agreed on my prescription.. Which wuz different than the Wasilla eye center in Walmart.. I wud not go back.. ever.. wm arett.. read more

Compared to my local Walmart. Sorry to say but Wasilla Walmart seemed dirty. I only stayed in the front end of the store. The customer service area was a disaster. I remember shopping there in 2014 and 2015 and it being ALOT nicer. But I left some time in 2016. I came back for a quick visit and it being 2019 it seems like it sort of went down hill. In a Sence. The workers are VERY KIND. Oh so very kind though. I can't even begain the explain. read more

The pharmacy sent a text informing me I had medications waiting and that It would be $141.00+ . I have never paid more than $5.00, and actually below $3.00, on my generic medications. It seems that almost every time that I interact with the Walmart pharmacy, with the exceptions of The pharmacist, Steve, and Alicia, pharmacist Tech, there is always some kind of mess-up, which Steve and Alicia have to handle. And their assistance is much appreciated, and always results in a successful conclusion. If all the staff in the Pharmacy held to the same high standard, these guys would get 5 star ratings left and right...kudos to them... read more

Get'er done. Clean. Stocked. Wide Open spaces - ok it was some ungodly hour like 8am - I think it was safe to say we were the only 2 customers in the store. So, we whipped to the back, to electronics, were promptly asked what we needed, got directed to the Hard Drives, they were marked down (o, i think they say "roll-back" here) $20 off - yaii, I'll take it. Scouted over to grab milk, cream, few veggies, and o ya, since I'm a tourist, had to go ck-out the goods. They had like 4 isles full of T-shirts, postcards, and huge array of Alaska goodies. 1 stop shopping? Check. This is defiantly the place to pick up your souvenirs !! read more

I've had it with Wasilla, Ak Walmart and any other Walmart that says you have to show your receipt when you leave. They do this sporadically. Also, when they ask for your receipt other people are walking by and not getting checked. I now take my business elsewhere. read more

I'm from Vermont so I'm used to Walmart's there having a terrible selection, especially the Rutland one. I live in Healy, so I've been to the one in Fairbanks a few times; it's much shorter driving time but I'm done going there after going to this Walmart in Wasilla. It's well worth the extra drive time. Fantastic selection, I was very happy; the line at check out wasn't too bad either. Recommend going here over the Fairbanks Walmart for sure. read more

Wouldn't even give them one star, they sold expired milk then refused to refund me! The associate also refused to get a manger! I almost gave this to my son because I trusted the store but I will never shop there again! read more

Walmart Supercenter - a hand holding a package of toilet paper - Grocery Near Me - Wasilla, Alaska

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Walmart in wasilla ak sucks..Whoever does the purchasing for the stores in Alaska really sucks at their job and should be fired immediately..I've never got everything on my list,never..Being out of items for 6-8 weeks is bullshit..Anchorage airport is the 4th busiest freight port,so dont say you cant get stuff brought up here..Fire the lazy ass person in charge !!! read more

Absolutely awful customer service. The store manager of the Walmart in Wasilla is completely unprofessional and needs to be fired. Horrible. Horrible HORRIBLE customer service! Not helpful, rude and felt like a complete bother while speaking with him. Will be contacting Walmart's corporate offices. Sad because our family has been shopping with this Walmart forever, but we won't be giving them anymore business. Would give zeros stars if I could. Not to mention the store is a complete mess. Other associates were actually helpful, feel bad they have to deal with a complete shit head of a boss. read more

I hate Wal-Mart. I had the worse customer service experience in my life! So a supervisor was handling my layway refund. Did get anything back. I didn't care about that. The lady starts acting rude and sarcastic like it's not are job to do this. Then after everything is said and done. The bitch said right in my face. I am glad it didn't go through. I was so pissed, i called management. They didn't do shit! I refuse to ever shop their again. read more

I know some people have a real thing against wal mart; not me. I mostly like them and do shop them. Not too crazy about the wasilla wal mart though. I've been going there (when I have to) for 2 years now, and I've never once seen enough cashiers working to avoid a very long line. Not once. That can't be an accident; it must be their policy. Contrast that with the Fred Meyer store just a mile from there, also on the Parks Hwy. At that store they station one employee full time to watch all cashier lines, and they carry a phone to call for more cashiers every time there are like 3 people in most lines. That's professional. I like a lot of the rest of this wal mart store, but its just a hard place to go to when I know for a fact that I'm going to spend forever waiting in line when its time to go. Added: I was surprised at a bona fide bait and switch just played on my young son and I. He didn't get a Wii game he wanted: Kirby's yarn adventure. So he and I found it online at walmart, whose web site is very nicely tied into the inventory here in my local store, so their web site not only told me this yarn game was 10 dollars, but it was in stock in my local Wasilla store now. Going there, the walmart people showed me that they want 50 dollars, not 10 for the yarn game. On showing them a printout from their web site, they said that the 10 dollars was only for online orders (NOT IN STORE) and then they guy laughed and said "Oh yeah, but walmart doesn't ship to Alaska". So there's the offer, its online (go look now) and it does not exist. :-( read more

This store is on par with other Walmart's in this state. For people not familar with this area, there is a sales tax.

The events started before I even made it to the store. I called the store three times before I even left my house to see if they had what I needed for an emergency. They refused to answer the phone. So I had no choice but to drive an hour to the store. I noticed that the online store hours are until 2 am, so I left just after midnight on the 28th of June. By the time I got there and parked it was 1:11 am on the 29th of June. I start to walk to the only door that's open at night and have some Walmart employee yell at me that the store is closed. That they changed it to 1 am. I tell her I need a heat light because mine started to smoke and almost caught fire, that I have baby ducks at home that need a heat light. She said I can't let you in. I said then I want a manager. The manager and a mob of employees show up like I am some threat! The manager comes to talk with me and says they are closed, I repeat myself in saying my needs and that the the store hours are posted at 2am. The manager then says "we have signs posted at the doors." I said were are they, gesturing towards the door that has NO sign. The manager then says "oh it's on the other side." I repeat myself once again saying all I want is a heat light, that I have baby duck that could DIE because they don't have heat. The manager could care less. He told me to go to Carrs/Safeway that "they might have what [I] need". Like I was some junky with my kids in tow. The manager has no humanity, if he had offered to get the light. Brought it to a register then escorted us to buy it it would have made your employees and who you hire shine brighter then a star. But their unwillingness to even show even a bit of compass when they are in the wrong, not having hours posted. They didn't even tell me earlier in the day when I was just there and spent over $300. There was no sign. They did not announce it. I called three times and got no answer before I left. Now I have the fear of my baby ducks dying because of the fault of Walmart. I am not in the wrong. I did everything I was suppose to and have proof, phone records and screen shots of the local stores times. I even have the receipt from my earlier purchases. I was on the phone with my husband when the manager showed up so I don't have any photos of the door with no signs. I should have done like all the other people do and videoed the whole encounter, but I needed out of there quick so I could tend to my ducklings. This encounter has shown that a super center isn't a super center. That we will be shopping else were, Fred Meyers or Target. That I will be getting my animal feed from Three Bears, Animal Food Warehouse or from Alaska Mill and Feed. We don't need such a heartless store. All the manager had to do is escort us, I was pleading. But they had no humanity. Oh and the cherry on top was what the woman who yelled at me told me to "have a great night" when she heard the situation. Needless to say I gave her choice words. read more

Eagle River Walmart is MUCH MUCH MUCH better. Nothing is locked up like you're assumed as a thief like in Wasilla. The store is much cleaner, nicer setup and the shelves always stocked. One can definitely tell that Walmart caters more-so to the class of population in the Eagle River area. Worth the drive away from Wasilla, though convenient for those who live north of Wasilla. read more

I honestly can't stand the fact that in the baking aisle where the cake, brownie batter is it smells like complete mold. I have always had poor customer service here every time I've been here. read more

Why isn't there ever any employees around to help anymore? Once you finally find someone, they are very nice and helpful. The shelves aren't stocked well either. They need to staff their store properly. Walgreens, Target, Fred Myers and Carrs is where we used to get all our stuff. Maybe we should go to those places until Walmart in Wasilla remembers how they used to care about their customers. read more