Professional Complaint Letter
Subject: Urgent Complaint…read moreRegarding Harassment and Verbal Abuse by Store Employee - Ruler Foods (Date: Jan 22, 2026)
To Whom It May Concern,
I am writing to formally report a serious incident that occurred at your Ruler Foods location on January 22, 2026, at approximately 6:15 PM. I have been a long‑time customer, and I have never experienced anything as disrespectful, hostile, or unprofessional as what took place during this visit.
I attempted to purchase a pack of pretzels that was displayed for $4.00, but it scanned at $6.99. I informed the clerk, Matt Munier, who went to check the price. He confirmed that the sign showed $4.00 but stated it was "in the wrong location" and refused to honor the displayed price. When I asked to speak to the manager, he claimed he was the manager and walked away.
Another clerk, Helen Robinson‑Godsey, approached and asked if I needed assistance. As I explained the situation, Matt walked by and loudly stated that I "must have been drinking," which is completely false and inappropriate. Helen then called the Assistant Store Manager, Lydia Tenwalde, who corrected the issue and honored the displayed price.
As I was leaving, Matt stepped away from his register and began yelling multiple derogatory names at me, including calling me several types of "bitches" in front of other customers. He then escalated the situation further by saying, "When I become manager, you Black bitch, you'll be the first one not allowed back in this store."
This was racially charged harassment, verbal abuse, and a direct threat of discrimination. Other customers witnessed the incident and were visibly upset by his behavior. I requested that Assistant Manager Lydia contact the Store Manager, Chris, but he refused to come in.
I am requesting the following:
1. A full investigation into the conduct of Matt Munier
2. Appropriate disciplinary action
3. Confirmation that customers will be protected from this type of harassment
4. Follow‑up communication regarding the outcome
No customer should ever be subjected to this level of disrespect, hostility, or racial abuse in your store. I expect this matter to be taken seriously and addressed promptly.
Thank you for your attention.
Sincerely,
Rita M. Totty
Lima, Ohio
Ritatotty12@gmail.com
