Shockingly terrible. The only sections in good condition were the flowers and the liquor. I found…read moreboth the floral and wine sections to be fully stocked and well kept. There were a lot of spoiled items on the shelves. I went there on the evening of December 30th and saw multiple varieties of milk dated December 27 and earlier. There was moldy fruit and vegetables in the produce section. When I checked out the cashier was on her cellphone and there was trash around the registers. Prince George's County pays the highest property taxes in the state of Maryland. This grocery store is in an affluent area, but it's terrible. I was very surprised by the condition of the store and the food selection.

TANYA, customer service rep, went above and beyond the call of duty to locate a product for me in…read moreresponse to phone inquiry. Special praise to her for her personable patience!

Your typical Walmart experience -- meaning it's always packed, no matter the day or time. I go in…read morewith a mission and a list, get exactly what I came for, and get out before I lose 30 minutes of my life I'll never get back. But i do get what I need.

I attempted to do a return and spoke to cashier Pauline to directed me to someone who could assist…read moreme as it was 8:50p 5/3/26 Although there was no posting of time, the African / Carribbean female manager on duty refused to assist me or to provide me with a resolution as she was "doing something that required her time" it's unfortunate that me, a customer, wasn't something that required her time. As I am aware that every register can process returns, I asked how much time she needed to prioritize her tasks and I would be happy to wait. She then informed me that she was not going to argue with me and proceeded to walk away and continue her work behind a closed door. After closing the door in my face, without a resolution, I decided to write this review and look forward to formal store and district management to give me a call. This is awful service

This CVS pharmacy has the worse customer service ever in the Target at Capitol heights. I went to…read morepick a script 3 hours after my dr sent it in and when I arrived, they said they didn't have it. I called my dr and he said it was sent 3 hours ago. I told the rep and after 3 clicks on her computer, my script popped up. I asked the pharmacist what brand of meds I should buy for a certain illness and she told me she didn't know. Lol...clearly she didn't want me I help. Please do not go here. They're rude and unprofessional

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

With all the people they have back in that pharmacy you would think service would be better than…read morewhat it is, they have that I don't give a dam attitude knowing some people come in there not feeling well they will drag azz filling presciptions with about 6 techs back there. Every time I go there someone is always at the counter complaining about their prescription. They are good for texting for prescription pickup, then you get home they texting you that same day for pickup then they be rude on top of that.

The customer service at this location is abysmal. I am likely filling my last prescription here…read more Over the past 3-4 years, it is hit or miss if they have medication you need on hand. It is hit or miss if they will have your prescription filled after CVS sends a text stating your prescription is ready for pick up. I am not talking anything extravagant, it can be vitamin or pain pills. They are often flippant in their responses with little to no regard for the customers medical need. My doctors have had to call multiple times to get my prescription filled. Explanations have ranged from a safe that could not be unlocked for days to trucks not delivering medication for days. Today, i was told the truck did not deliver the medication. There have been several times I have been told my presecription was not ready by staff and the pharmacist intervened, handing them my medication from the lettered bin. I understand different cultures have varying ideas of what decent customer service is however, CVS should train their employees and ensure they meet CVS standards. Previous pharmacists have tried to improve the customer experience, but they soon left. This is a convenient CVS with a drive-thru which probably helps retain disappointed customers. After my prescription is filled, I will find a new location or a new company. I now have a better understanding as to why Amazon and Walmart are successful in this industry. Good luck if you try this location. Be sure to pack plenty of patience and I hope you get your meds on your first visit. Update on 8/10/2025: Received text from CVS to pick up script and gave them a couple of days to actually fill it. Arrived to the drive-thru today, 20 minutes before the pharmacy closed. The gate was pulled down though the lights were on. After several minutes of waiting, a female voice said the drive-thru was closed and that I had to come inside to the pharmacy. I went inside and paid for my prescription. I asked if the syringes were included/in the bag. I was told no. I then showed my prescription to the cashier which reads, "Inject 1 mL into muscle" and asked where the syringes are that I needed for this prescription. The cashier asked a woman in the pharmacy and came back to the cash register and rang up a bag of syringes. I sent pictures to a medical doctor to confirm the syringes were the incorrect type because the bag of syringes was marked for subcutaneous injection of insulin. The doctor was appalled, stating that pharmacy personnel should be able to get the correct syringe and if not, they should have asked the pharmacist. So I will return them to a different CVS pharmacy tomorrow with the hope of getting the correct syringes. Tomorrow will be the 3rd trip to CVS to get what is needed for one prescription. Avoid the pharmacy at 8601 Martin Luther King Jr Hwy, Lanham, MD 20706 at all cost. The concerns go far beyond exceptionally poor customer service. Go to a company or different CVS thay values their customer and has general concern for their health. The personnel at this location are not "customer obsessed" nor are they "committed to help people on their path to better health" as the CVS website suggests.

I hate to tell anyone about this. I started using the hospital pharmacy for my regular medications…read morea year ago. The staff is very professional, friendly, and polite. I get the same discounts as at a retail pharmacy with our insurance. Parking is relegated to one garage, but the walk from the elevators on the ground floor is very short, and parking is often the longest part of the trip. If you are in and out in half an hour, it is free!

The slowest least organized pharmacy I have ever been to. Not to mention rude. Do not come here for…read moreanything .

The parking lot was not plowed. Today is Sunday Feb. 1, 2026 and the lot has not been touched. It…read moreis dangerous.

This by far has to be THE ABSOLUTE WORST CVS. I walk in and see the Manager walking around looking…read morelike he needed something to do, asking if I am paying for my order with "Cash or Card" as I stand in line. I tell him I am here to pick up photos. They wait until after Mid-day to start printing photos from a backlog of the day before. If you needed something to do when asking me upon arrival how I planned to purchase my items, the photo task should have been a priority upon store open. Then the staff want to argue with a slew of customers who mentioned having received confirmation the day prior of a completed photo order. Never again will I come to this CVS. This could have all been resolved by the staff simply taking accountability and admitting to forgetting to print the days photo orders. Unacceptable!!

I stop by CVS to pick up some specific items. Well, they didn't have what I was looking on the…read moreshelves. So I looked around for an alternate, to no avail. I ended getting some overpriced toiletries.

is because the pharmacist is very polite & professional…read more The techs SMH they have made me change my pharmacy. All of them are rude & have nasty attitudes. The way they speak to the elders is DISGUSTING. The fat Hispanic one in the back OMG she's the worse. STAY FROM THIS PLACE FOR YOUR OWN SANITY!!!!!!

The worst customer service ever. I have been trying to get a…read moreprescription filled for days. I was told to call back in a few days, I was told they are out of stock, and finally I was told that the pharmacist was new and did not know how to process my prescription. I have been trying to get my medication transferred to another CVS, because I am totally out of my medication now, but this pharmacy has my prescription on hold and another store can't transfer it. I have called multiple times, the pharmacy does not answer or return calls. I have called the national number 3 times today to try to get a solution. Very disappointed in CVS!