I recently experienced terrible customer service at this pharmacy- the pharmacy tech refused to check my prescription against another generic drug my doctor had RE-WRITTEN, basically called my doctor a liar, and refused to assist me in getting my medication filled. Horrible experience. This pharmacy consistently has had issues with long waits, mediocre service and out-of-stock drugs other pharmacies readily have on hand. I think I'll be going to another pharmacy from now on. read more

This by far has to be THE ABSOLUTE WORST CVS. I walk in and see the Manager walking around looking like he needed something to do, asking if I am paying for my order with "Cash or Card" as I stand in line. I tell him I am here to pick up photos. They wait until after Mid-day to start printing photos from a backlog of the day before. If you needed something to do when asking me upon arrival how I planned to purchase my items, the photo task should have been a priority upon store open. Then the staff want to argue with a slew of customers who mentioned having received confirmation the day prior of a completed photo order. Never again will I come to this CVS. This could have all been resolved by the staff simply taking accountability and admitting to forgetting to print the days photo orders. Unacceptable!! read more

I stop by CVS to pick up some specific items. Well, they didn't have what I was looking on the shelves. So I looked around for an alternate, to no avail. I ended getting some overpriced toiletries. read more

The absolute worst CVS in the entire area. The only line open was for self checkout which was extremely long. Instead of the cashier helping out to get the line down she stood around watching customers trying to problem solve how to work the self checkout. She could have been better served behind a register helping to get the line down. Instead she just stood and listened to the disgruntled customers complain about waiting in the long lines. This helped me to remember why I shop at Walgreens. I stopped in this location under the impression that I could pick up a card quickly. Someone needs to better supervise this location. read more

I've been going to this pharmacy now for probably decades at this point. I haven't been impressed with their efficiency but always tolerated the frustration out of convenience. I believe the time has come to transfer my prescriptions to a more competent and professional pharmacy. There has been a steady decline on the quality of service. All medications have to be ordered and apparently they don't expedite unpacking orders once received. They've gone from letting the phone ring and keeping you on hold for long periods of time, to not answering at all and being forced to leave voicemail. I'm very disappointed & believe our community deserves better. **** Update: I've taken a star away and have rated them a whopping ONE star. I talked to one of the pharmacists name "Kobe" (which may or may not be his name) who actually wanted to debate with me back and forth about transferring one of my prescriptions to another pharmacy. He even had the audacity to just rush me off the phone. Thank you "Kobe" for making my final decision about transferring ALL my prescriptions out of there! The unprofessionalism is blinding. Don't come here expecting competence & care. read more

This is the worst CVS. I'd give one star but that's not an option. It's dirty and the pharmacy is rude and never returns calls or knows what they have on hand. Our local union rep is going to know about how they are unwilling to fill prescriptions for union employees like they agreed to contractually. read more

THE WORST CVS!! I literally hate it! I went in to buy diapers today, that's it. I picked up a box that was by a $12.89 sign. I rang it up and it came to $28. I told the associate the diapers were by a sign that said $12.89 and not $28. I then spoke with a manager on duty and she said to scan my CVS card and the discount would come off. That literally makes no sense. They said someone put the diaper box in the wrong spot so it's nothing they can do. There were 3 BOXES IN THE WRONG SPOT! You would think they would give me the diapers for the $12.89 because it was their error but they refused!! Is this money coming out of your paycheck? It must be because wow. read more

By far the RUDEST employees at a CVS Pharmacy I've ever encountered. The tone in their voice makes it feel like we are inconveniencing them for doing their job. You don't have to love your job but remember it's not fun for most people picking up prescriptions either. read more

Do yourself a favor DO NOT SCHEDULE your covid vaccine at this location. The Pharmacy here is poorly run and they do not have adequate space to administer the shots so you can socially distance safely. I came into the store today for a appointment I scheduled for my 12 year old nephew first covid shot. Upon arrival to check in we stood there nearly 5-10 mins before any of the 3 technicians/ 1 pharmacist even bothered to acknowledge us. After checking in we were told to have a seat behind a flimsy blue partition. We sat there and no one came. 20 mins passed until I asked the cashier if someone was going to help us. She just told us to wait. The Pharmacist was busy doing other things. The store started getting crowded with people lining up for the pharmacy. The line extended all the way to the front of the store. I did not feel safe waiting any longer and decided to leave without getting a shot. If you can book somewhere else! The pharmacist was rude in the way he spoke to customers as he shouted out confusing information to other people wanting vaccines and the other employees at this store could really careless. Bad service aside the risk of exposure is high at this location. The store is small, they don't have a separate room to take on patients and it got very crowded inside. Again do yourself a favor and book some where that has a more professional operation. The cvs in Fort Washington was much better experience. read more

The pharmacy doesn't answer the phone. Prescriptions aren't ready. You have to wait forever. Just really inconvenient.

This CVS is absolutely HORRIBLE! The pharmacy department doesn't pick up the phone, refuses to answer questions, the absolutely does not give a damn about its job let alone the patients. I've been on hold for 40mins!!!! Called the doctor line and they picked right up. Ask for the Manager (Maria)and she hangs up in my ear!!!! I am so infuriated right now! read more

I would give less if possible. The pharmacy is the absolute worst. Prescriptions are hardly ever ready when they should be -- you may even be notified that they are ready to arrive and they are not. Regular medications that should be in stock and readily available (cholesterol, blood pressure, inhalers, etc.) are not. Physicians call in or electronically transmit prescriptions, and they just sit there unfilled until you call and then it may take two-to-three days. And, if you are receiving pills, count them when you receive your medications -- you may be short. read more

Dear CVS, WTF??? Why is it your mission to consistently provide not just bad but...HORRIBLE customer service at this location? Why is it so difficult to understand you need two things to keep this place running: 1) Enough staff to man the registers and 2) Staff that actually cares to do their jobs and have a slither of social capacity. This location is basically the primary store in the "Villages" section of Upper Marlboro. It's convenient for folks who live in that community because it's right there in a shopping plaza with not much else. Getting to a real grocery store is roughy 10 minutes away but after a long day of work those 10 minutes can feel like an hour. Never fails that everytime I come in I spend like 20 freaking minutes standing in a line waiting to be checked out. Additionally, on the rare occasion that a cashier is available, some of them have attitudes like they're actually doing the customer a favor! Listen neighborhood reject, if you wanna have an attitude while you scan my mouthwash, at least let me have my items for free. Fair trade off for having to deal with this b.s. on a continual basis. Otherwise, KICK ROCKS! CVS, on behalf of all the customers that have wasted our lives away standing in line at this store (and there's a lot of us), here's a novel suggestion that would be a win-win. Bring over some of those checkout machines that exist at some of the other locations. You'll need to employ less snot nosed bastards....I mean employees and the lines would actually run efficiently. Until then, I'm gonna drive those extra 10 minutes and maintain my sanity. read more

The WORST employee staff in the area! It's the closet to my house and I will drive elsewhere to not come here.

This store is conveniently in a strip mall. The store seems smaller than other CVS locations but it was nice. I was on a clearance hunting mission. There weren't any exciting items. Bonus points for the small plastic containers in the $1 and $2 bins. read more

I was given the wrong dosage of sleeping medicine. My prescription called for 50 mg they gave me 150 mg. Please check your medication if you go to brown station road location. read more

This pharmacy is some straight trash. They don't fill prescriptions on time, they don't answer their phone during business hours, they ignore voicemails from doctors and get prescriptions wrong that doctors call in. I hate this place. read more

I am calling from a doctors' office to call in prescriptions. I have been on hold from 9:15am to now 9:55am and still no pick up. How are will to provide patient services if know one can or will pick up the phone. read more

Horrible customer service, cashiers act like they hate their job UGH I wish there was another cvs in this area.

This pharmacy is often understaffed and you will have to wait 20 minutes or more for assistance via telephone. The customer service is somewhat lackluster as well. read more

This CVS has to be lucky that there is nothing ele aound it. Customer service was poor, store was not very clean, and many items on shelvs was empty. If you ust go prepare yourself now to stay calm. read more

Horrible horrible experience at this CVS on March 12, 2018 @ approximately 7:30pm with the disrespectful manager Justin. I went in with my 12 year old daughter to pick up some photos from a disposable camera she previously put in. Upon entering a very helpful sale associate assisted me and only found one of the three packs of photos. When he couldn't find the other two pack he call the manager Justin for assistance and it all went down hill from there. He was also unable to find the other two packs of photos and ask me several times if it was suppose to be on a CD I informed him the CVS order form states it's prints and a CD that should come with my photos. He's further tells me they can't take the CD and print them there in the store which is understandable but I never ask for them to do this and there wasn't a CD with our photos either. I ask him several times if we put the disposable cameras in at the same time why is only one pack back. At this point he started to get real rude. He never took the time to properly access the situation and he was just ready to get us out his face. I also asked him to look for the photos under the other sections, which he never did. I figured maybe some one placed them under the wrong alphabet by mistake. He started raising his voice, getting very loud and told me him not being able to find the other photos was not his f'ing problem and he has nothing to do with it. Said he's not responsible. As a sales person especially a manager your job is to help the customer as much as u can, not be rude. I'm very disappointed with the service I've received at this CVS. And needless to say I still don't have my daughters other photos. read more