Worse customer service at any CVS location in the freaking world. I went in to buy some eye drops, lays chips, red bull etc and forgot to scan my cvs card at the front of the store. I usually give the cashier my cvs card and they would kindly scan it for me, but this guy at the counter? No. He proceeds to give me a FULL ON LECTURE why I screwed up: 1. We HAVE to scan it ourselves the first thing we step into the store 2. He REFUSED to let me scan it for coupons because I'm "already at the check out counter" 3. Even upon agreement on my end that I will scan it first thing in the future, he scolds me THREE more times that I need to do it before I start shopping 4. I had sent my 20% off coupon directly to my card RIGHT before I came in, and he tells me it's not on my card. Of the many years I've been coming to cvs, this is the FIRST time this has happened-- and I don't think it's just coincidence. I believe the man has issues with the world. I was in such shock I couldn't give a good response or comeback, only that in the past it's always been fine scanning at the counter. And he responded by saying it was a change in CVS and we need to do it ourselves beforehand. Like WOW are you my boss or something? If not I don't think you have any right going on and on lecturing me about something that really, let's face it, doesn't even freaking matter! My GAWSH I wanted to smack his face in. He was so rude about it too- condescending tone and treating me like I'm a little kid... Upon arriving home I was feeling so discontent about the mistreatment I called the store and spoke to the assistant manager because the manager was out. He immediately knew who I was talking about- Ramon is the name- and apologized. I felt slightly better, but definitely am NEVER COMING BACK. Please do yourself a BIG favor and go to the one located only a few miles away on Verdugo (Montrose). The employees there have always been super friendly and helpful, one of the main reasons CVS has been my favorite go-to drugstore. DONT COME HERE. read more

Today is September 17, 2021 at 1:40pm . I did just call from a Doctor's office, a person who did not give a name except for saying he is the pharmacist. Worst customer service ever if he is a professional, why? he rudely gave me information, and before I could ask my next question he hung up. read more

This CVS is OK. Not good not bad. I've never really had issues with the pharmacy here, but I've only used them a few times. Their selection is fairly small compared to the Montrose location, but usually convenient enough if we need something. The main reason I have the two stars is for their slow service and photo dept. they've messed up our order two times already, and won't compensate. Also, their lines take forever! They're very nice people when you get to the cashier usually, but they just take too long... My wife and I decided that we will never go to a CVS for photos unless its reallllly necessary, but for sure never for special occasions- we'll go to shutterfly, where it's dependable... For general items, this store is overall fairly good. Good spot to grab what you need and go... read more

I was just at the pharmacy, and what started as me initially getting really irritated about the technician saying they didn't have my prescription or the insurance information, that I dropped off hours ago and went over with them on the phone, and the pharmacist Billy (Who had a line of customers and working extremely quickly and efficiently on customers both inside the store and at the drive-through) stepped over and instantly handled it said he had the prescription and the information, filled it right there as I waited in less than a couple of minutes, personally walked me over to the register and had the technician check me out. While I was there I felt he gave the same level of service to every person that came in. He was truly working so quickly and so helpful and friendly with everyone there. He personally gets the five stars! read more

Worst ever photo print customer service. Flash drive does not work. Kodak wi-fi does not work. No big size photo paper available. Clerks do knot know how to help if pictures are not in a specific album at your Android read more

Their set up is really unreasonable they have two separate lines in the drive through the pick up and the testing line and even if nobody's there for a test they won't help you directly you have to go through and put your card in a tube and touch all kinds of crap. Horrible idea! read more

Great photo experience! Got disgusted trying to print a holiday card at another drugstore and the equipment was old and beat up. So I came to CVS Tujunga and they have two much newer and cleaner stations which functioned very well. Got the job done quickly and it was printing right away! The staff here was helpful when I had a question and just lovely when I was checking out. Thanks all! read more

Fuck this pharmacy. My kid just got out of surgery & they didn't want to fill a prescription because he's a minor. The order form said call the dr. They didn't want to do that. So after calling the surgeon/dr. They talked but the pharmacist still didn't want to fill the meds. Dude. He just got out of surgery. It's for medical help & infections. Fuck this town this cvs pharmacy. Fuck the stupid pharmacist dickface Don't come here. Go somewhere else. Hell even go to Tijuana better ! read more

Sigh.. I used the automated phone feature to have the pharmacy contact the doctor regarding and prescription refill.. the system is hit or miss.. 1 medication gets to the doctor office just fine.. but another one I request.. the doc office never gets the request. I even if i request them together or separately they never get it.. I always end up having to call the doctor. This time around I called the pharmacy asked them to contact the doctor, that was a over a week ago. Still no update nothing.. read more

Tayler is the best! Definitely the best customer service I have ever experienced in this store. He went above and beyond expectations. My mom's coupons could not be used due the size of the shampoo was not available. He made sure that it was double checked in the stock room before thinking through what the best discount my mom can get. It was an awesome experience!!! Thank you Tayler! read more

Still the worst run CVS in my opinion. Rude, irritated staff. Unfriendly when there is a line. Employees just yelling if you have a card,use the machine. Picking up photos that were guaranteed a hour prior still not ready. Employee said it will be awhile longer, there are other orders in the que and nobody has time to change the paper. No apology of recognition of inconvenience experienced by customer. Store Manager Marietta Antanyan, in my opinion cares very little about customer service and the community this store serves. read more

This CVS is horrible! I just stood in the pharmacy line for 30 minutes to have a pharmacist help me with over the counter medicine just to be told they can't help me. They really need to work on their customer service. read more

Worst service ever. I've been coming to this pharmacy for years and have never had to deal with kind of disorganization. My doctor sent an e-prescription to the facility 2 weeks ago. I called to follow up and they told me that they didn't carry it at their store and delivery doesn't work over the weekend but it'll be ordered and ready for me by Monday. That was fine. Come Monday, nothing. They said that they had to place another order for it and will call me when they receive it. Another week went by, so I called to follow up today. A girl answered and said they didn't carry that prescription but had a generic version of it. I said it was fine, so the girl said it will be ready for me by 3pm today. I get here and everybody is looking at me like I'm crazy because now apparently they don't even have the prescription I've been asking on my profile! And of course when they call my doctor's office, it's freaking closed! This is completely ridiculous. I'm am very upset and disappointed at the lack of communication among the staff and poor handling of a patient's paperwork. Each time I called, the staff knew the exact medication I was waiting for without saying the name. But it's not in my file? Come on! read more

I've had nothing but good experiences at this CVS location. First of all, any employee that insists on welcoming you loud and clear as soon as you step into the store is worthy of mention. Every single time that I've come into this location, the person on the far right of the register makes a clear effort to make me feel welcome and remind me that I can reach out with any questions. This CVS is always clean and I've always been able to find exactly what I'm looking for. Whether it's baby toothpaste, wipes, diapers or motrin, my shopping list has been taken care of without any wasted time. The pricing is standard on all items and they generally bring a good selection of seasonal items, especially for Valentine's Day and Halloween. The only thing that makes me raise an eyebrow is the ridiculous length of their receipts. Is it really necessary to have 30 inch receipts? Someone really ought to look into that kind of paper genocide. Besides the receipt ridiculousness, I gave this CVS location major props! PRO - Plenty of Parking - Friendly customer service - Good selection of home items - The Ice-Cream bar is always a crowd pleaser CON N/And read more

Stop by other day to pick up my medicine. Person works at the pharmacy Erik was very helpful. Thanks

If you ever run out of paper just buy anything here and they will give you a entire years supply of paper in the form of a receipt. It's so cool and generous of them. Why can't more big companies be generous like this? read more

I used to love this location - but this went wrong: The pharmacist refused to offer us service yesterday, while my girlfriend was in severe pain because she said she was closing in ten minutes. On my clock as a customer, CVS Pharmacy is still open for another 10 minutes regardless of how lazy the Pharmacist is. Am I right? We were told to drive all the way to the Verdugo location because she was closing up...(About 15 minutes via surface streets WHILE my girlfriend was in severe pain.) I think I am being generous by giving a star. Do something about it or you will be losing A LOT more customers. read more

I am local and I go to the CVS I would say maybe on a weekly basis. I have nothing negative to say. The place is always clean employess always ask me if they can help me find something. I believe that the staff very helpful when they can. When there are long lines they do always ask for additional help, sometimes unexpe no one else is really available for additional help but they do try their best. read more

PHARMACY REVIEW: Needed to pick up a prescription, but having a picky child, I asked several questions about the consistency and flavor of the medicine. The pharmacist rolled her eyes at my question, and replied "How am I supposed to know that?" ..Ummmm. IT'S YOUR JOB!!! When I asked about the flavor, her reply after pretending to read the label "you'll be able to figure it out when you smell it!" Wow people... INCOMPETENT IDIOTS!!! The one start is being generous! read more

CVS Pharmacy. Please increase your staffing in the pharmacy dept. I doubt any person should have to wait 4hrs or longer to get their prescription filled. We dropped off the order and was told it would take about an hour which is kinda normal now. Came back, was told it would take another hour. I told them i would come back later. Well, came back 4hrs later and still not ready. Apparently i wasn't the only one waiting. About 5 other people had the same issue. I believe the blame should go to management for creating such chaos with low staffing. 1 pharmacy tech with 2 assistants seems like bare minimum. What if i had a sick child that needed the meds quick. I'll be taking my business to a different location. read more

It all depends on who is working behind the register. I'm a couponer. Some of the employees tend to seem intimidated or confused by coupons. The tall Armenian lady with the short haircut once told me the revlon coupon that the cvs machine printed out for me does not apply to revlon nail clippers. Said it was for makeup only. She said this without scanning the coupon. I knew I'd used this coupon for clippers before, I knew she was wrong, but I didn't feel like causing a scene. Went to cvs in montorse, handed them the coupon, they scanned it, I got my revlon nail clippers 3 dollars off! read more

The pharmacist here is extremely rude to costumers. Places them on hold and talks over them. I would not want this person speaking for my business at all. read more

Beyond suck!!!!!! at the pharmacy every month I tell Them I would be back with the same prescription next month and every month they run out so every month I go a couple of days without my prescription and then every month they can't figure out why I'm pissed because I don't have my prescription Id like to stay here because it's a few blocks away from my house but now I'm going to have to find another pharmacy read more

This CVS looks great from the outside. Clean looking, modern, and newer looking than the one I normally go to in Montrose. Again, as I said about shopping at the Albertsons in Tujunga, coming here truly made me appreciate living in Glendale, something I never thought would ever happen. I truly felt like I was surrounded by a bunch of tweakers at this place. Every person that walked in I had to guess what drug they were on. I remembered that I stupidly left my window cracked a little bit and had to leave the incredibly long line to pull it up. There was a long line of about 13 people. I was the last one in line and then maybe a minute later, the line grew and grew. One person at checkout. This one person did nothing to request backup, actually, I was pretty sure he was the only person working in the entire store, other than the two that were working in the pharmacy. The line was held up by a woman of about 65 with bleach blond hair. She had to inquire about every single price that rang up to make sure it was what was posted on the floor. Finally after 10 minutes of this crap, she moves to the side and the next person goes up to be rang up. The lady decides to look at the display of bagels that are on sale for 99 cents. After this guy is done ringing up last customer, she cuts in line, and says can you just take my dollar please so I can buy these bagels. I was astonished that the employee took her dollar and rang her up. Normally a proper employee would have told her to get back in line. She totally thought she was being cute too because she continued to look behind her at everyone in line behind her, including myself, giving her really nasty looks. Then she complained that she didn't get her penny back. The employee said the bagels were actually a dollar. She then argued for about 5 minutes about how it said 99 cents on the bag. Luckily, me being the rude person that I am when I feel someone is taking advantage and is incredibly out of line, I had to loudly say "NEXT!" That was followed by "I'm not done yet!" heh heh...."Lady, you cut in line, you're done." Needless to say, It was my turn maybe 3 minutes later as the gal in front of me brushed tweaker lady aside, it took the guy about 2 minutes to ring me up, easy purchase, I don't care about the prices because I actually look at them before I decide to purchase something. I was left wondering.....why can't everyone just buy what they have in their basket instead of questioning every....single....price. Then I had wonderful thoughts about the CVS I normally visit in Montrose and on Los Feliz and San Fernando in Glendale/Atwater. I love those locations and I don't care if the Montrose location is flooded with senior citizens. At least they don't hold the damn line up for 10 minutes arguing about bagels and at least the people there know that when there is more than one cash register and the line is long enough, more cash registers need to be used. Done. read more

First and foremost this is going to be a scathing review. I went to the pharmacy after getting a text message to renew my prescription. The first time I went to pick it up I was told they didn't receive authorization from my doctor. I called my doctor and was told he was awaiting them submitting the order. I followed up with them, and they didn't know they needed to fax my prescription. I went back there and they still didn't have it ready. Worse yet the female pharmacist did her best part to reenact her best impression of Kim Kardashian, by making me wait 20 minutes to be helped by her male associate, and then immediately helping the customer behind me that just walked in (diva). I walked back in again after being told my prescription would be ready at 5:30. I waited again for 20 minutes to be helped, then was told my prescription wasn't ready. WTF! I told the woman to cancel my order, walked out, and screamed "This pharmacy f'ing sucks". I received a text message 20 minutes afterwards telling me to pick up my order. Unbelievable. read more

Rude, miserable staff. I pull up to the drive thru and the I'm told to wait. A girl who is obviously new and Is in training picks up the phone I can barely understand her, since her English was limited. I was asked to pull over so they can verify my insurance with what they had in the system. Why do I have to pull over for that? After the confusen on my face, this very rude man picks up the phone huffing and puffing tells me I can't be in line while they check. Why the hell not? Its bad enough they work at snail pace. I was told to leave and they'll call me and that they were busy and I was not the only customer there. So freaking rude!!! This location should hire more staff. I will not return to the pharmacy!!! Unfortunately its super close and convenient to my house but there are tons of other places I can go to fill my prescriptions. DO NOT DEAL WITH THIS LOCATION!!!! read more

U was mistaken for someone else, and right before Xmas, was told I had to leave the store, and I could not buy the almost $200 in items I had in my cart. The manager that night, tall skinny, African American man in his late forties probably, was lying to me, saying he had me know video and that I signed something saying I would keep away. Wrong person! Thanks for disrespecting me! It was humiliation at its finest. I got home that night, called corporate, and a couple weeks later still haven't received a response. I don't get it... read more

I walking in this CVS store. At the same time I want to use the bathroom. And I nicely asked cashier. Can I use the bathroom ? And she asked for back to be very rude. Go and stay aisle 12 until Somebody gonna show up. So. I go to. Proof of the bathroom and stay there about 5 to 10 minutes. Nobody was show up. I came back again to front desk. I ask nicely this time for Manager. Her name is. Marietta. Atanyan. I asked the manager can I use the bathroom please. She's very rudely answer. back to me. Did you seei am busy stay there whenever I'm gonna be free I'm gonna be there. I told her you know what why you are so rude. I already State there about 10 minute. She told me you know what if you don't like you can't leave the store don't arrest me. So rude unbelievable. I feel like I am some of 3 Et country. I really surprised this kind of big company keeping this kind of low class and not professional and very rude management. I am gonna follow up to call Main office and complain about this. Because this kind of management can't serve the people unbelievableeeeeeeee read more

Every single time I come here, they are out of any of the prescription medications my family needs.

I never had any issues here with tweakers or old folks. ALL I know is they have a DAMN nice $1 section for snacks and a nice and quick checkout staff. Done and done. read more

I see this pharmacy has some bad reviews - not sure why, but here's my 2 cents: This pharmacy is part of a newer small mall that occupies the SE corner of Tujunga Cyn. Bl. and Foothill Blvd. In the same small mall you can visit the Dollar Tree, Pink Mango (for yogurt, smoothies, real juices and boba), IHOP, a video store, a massage place and a McDonalds - and a few others that I can't recall, at the moment. The location is great - moments off the 210 freeway - take the Lowell exit and go straight up Tujunga Cyn. Bl. towards Foothill and there you are! It's fairly new and a good sized pharmacy - with a DRIVE THRU, people! A DRIVE THRU. This is a life saver when your kid is sick and you need to pick up medication. The interior is nice and up to date. The aisles are clearly marked and easy to navigate. The photo section is surprisingly large, considering so many folks use digital cams and print at home - and it's usually busy! I have been here many times and I have noticed that you are greeted, now, when you enter the store. Not only are you greeted, someone always says something to the effect of, "Please let us know if you need any help finding anything." Nice! The pharmacy is in the back to your right, from the entry door. the pharmacists have always been helpful and I've never waited long for help. They have good sales items, a good rewards plan, great selection on almost anything, friendly, helpful employees and good parking. Really, what's not to love? read more

Makeup section is always missing my Revlon concealer. To think of it, they most always are all out of whatever I need as far as makeup. Maybe I just use what most everyone uses? Idk. Happens all too often, at least every time I run out. When I DO find what I'm looking for, it's ALWAYS the last one and I hug it like I'm holding $100k in the middle of a dark alley full of drug addicts. They should supply the demand, especially since this is the ONLY CVS in my area. If they're out, it means I have to drag myself to Rite Aid which is typically more expensive, or I go to Target, which is all the way in Burbank. At least Target always has whatever I need. Sometimes (quite often actually), the coupon machine doesn't work. A tad annoying as you can save a lot of money using the Extra Bucks rewards. Staff isn't the fastest, but they ARE the kindest. Very friendly and helpful. I just wish they had a designated line area. There are stands in the way selling random stuff, so you have to block aisles to be in line. It IS a small store, but they could definitely move the misc. crap they have on those stands. I've never had a necessarily bad experience here, just walk out with nothing 6/10 times. I wonder if I should even bother coming here anymore. read more

I have never had any issues until I went to the pharmacy! I was told I'd receive a text within an hour but instead I had to call on my own 4 1/2 hours later to check in my prescription, I was then told yes it's ready ( bc she did it when I called) I get to the drive-thru, they see me, ignore me, I press the call button, she tells me my total, she gives me my prescription and card and never says one word other then my total! No thank you, have a good day, do you have any questions, here's your receipt! Nothing!! Never going back. In general the store is slow to service you but the pharmacy just killed it, & I kept it short .. read more

Friendly stuffs and very fast service. The only reason why I deduct 1 star is my doctor requested the gel for my wound week ago but I still havent receive it yet. read more

They have the most disgusting customer service ever. We waited in line for over 30 minutes to pick up our prescription while they were helping anotherone who was not even in line. Will change my pharmacy tomorrow. read more

Pharmacist does not know what she's doing! I'll never deal with them again! They suck!

The new female asian pharmacist couldn't care less if you were dying in front of her. I just wanted some advice on my medication and I was treated very rudely like she had way more important things to do with her time. Im changing pharmacies! read more

This review goes out to their photo department. I came in yesterday to have my son and I take our passport photos and customer service was immaculate thanks to Houri. She took my son's photo with great patience and it turned out great. My photo came next...and Unfortunately, I wore a beige top and it was going to blend with the white background so I had to change. Thankfully houri allowed me to just wear one of the cvs blouse they had for the photo so I didn't have to go all the way home. She was also kind enough for me to change in their employee bathroom. Talk about above and beyond customer service! Thank you houri and photo department for the kindness and consideration you had in your customer service. read more

I don't like giving 1 stars because it is not my position to try to hurt a business but this time I am giving 1 star because in 2 separate occasions I've come to this pharmacy to get medicine and in both times they made get out of my car just to tell me they don't have that medicine and the second time to tell me they can't sell me the medicine. That's it, no need to waste my time writing. Bad bad service...I'm not coming back, simple!!!!! read more

Pharmacy review only - these ppl should not be trusted with something as serious as ones medication. They are essentially responsible for ur life since they are dealing with life altering drugs. They gave misinformation on a drug in which we called for hypertension and instead administered another drug for RA. How could they make such a careless mistake? The person over the phone confirmed the drug name and we continued to process the refill after many verifications. When we received it, we noticed they gave us the wrong drug! This proves the pharmacist didn't know what she was doing and instead of verifying any doubts she may have had she confidently confirmed that this was the correct drug. NEGLIGENCE in the highest degree and CVS SHOULD NOT BE TRUSTED! read more