So let's face it. The reality is that none of us are perfect and customer service is not always…read moreit's best due to that. Someone had a bad day? They may not provide the most conversational help or even give a thank you. Someone had a great day? They may be more lenient to let down their guard and let the words flow. Here at Trussville Walmart it is a middle ground. We love Online Pickup but it can be extremely slow, especially in the weekday evenings. Earlier in the afternoon you may be surprised for fast service, even reps at the bay waiting for you to park after you said you were on your way. But here and there they have mixed up customers' orders. Sometimes they may be on phone calls or listening to music while working with limited conversation or a goodbye. Again, no one is perfect and mistakes happen, but they were very kind when assisting us when these issues came up. We ultimately had to call the 1800 line to get help because the mixed bags were lost and probably on the way home with the mixed customer's things. This is a quiet store in the mornings and early evenings, but can get more smoking, loud music, loud customers the later the evening gets, so be wary.

Walmart is always an interesting place to visit. I needed camping supplies and thought it this…read morewould be a cheaper place to grab them. Not the case on cheaper place anymore! In typically Walmart fashion half of the items were not available. I made some substitutions on some but will visit another store for the other things. The store was clean and quiet for the evening time visit. They had some great flowers that are pictured.

They are filling prescriptions on the 28th of each month and not giving them out until the 30th or…read morethe 31st. The rude not willing to work with you if you have to go out of town. Customer service sucks they did not care about their patients all they care about is their money

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

I come here quite a bit. My recent visit was to purchase a humidifier…read more The pharmacist answered my questions very quickly and made it easy to decide what was necessary to go along with my purchase. The cashier who completed my transaction was nice and helpful too. The CVS rewards program is great because you can get many useful coupons. Who doesn't love a discount or the opportunity to save money?! I love my new humidifier!

"Help needed at the front!"…read more The first time I heard the announcement called over the store intercom, by the young woman at the front counter, to what appeared to be an otherwise empty store, I didn't make anything of her tone or her anodyne call for backup. I had made my way past the snack isle to the cooler, grabbed a soda, and brought it to the counter as the unoccupied cashier, who had called for backup, slinked away at my approach, awkwardly avoiding eye contact as her help (a man in street clothes) quickly took her station. So far none of this seemed too unusual for CVS at 2AM... Maybe she was going on break... who knows? I initially tried to apply my CVS Rewards to the small $3 purchase using my phone number. I was informed that there was zero balance on my account. Fair enough. Although I knew I had accumulated more than enough CVS Rewards cash, but I figured that there must still be some step I have to complete to apply it. I apologized for my error and then went to check my CVS account which did have $16 worth of rewards but indeed a zero balance as the app requires an extra step to make the funds available in store. Again fair enough--no harm no foul. I tapped the "apply rewards" button and then came back to the store to buy the soda and a few other food items (it's the only grocery store open in that part of Birmingham at 2:15AM). It was when I returned to the store that the situation became off-the-rails bizarre. "Help needed at the front!" This time with more urgency in her tone. And this time unmistakably prompted by my entrance, again the only customer at the still empty CVS. Okay, rude but still we aren't overtly crossing any lines of etiquette. Hey I get it, there's a good reason why their experiment in self checkout was so brief at the 24 hour Roebuck Parkway CVS. But I can do that dance with indignity if it means that I can buy groceries this late. I figure a little criminal profiling is a price to pay for ramen and marshmallows at 230 in the morning--within the standard passive aggressive, junior detective posture that in most cases is mostly harmless, if tactless. There, again swooping into the grocery section to heed the call for "help", comes tracksuit. And this time he's prepared to deliver a stern directive by way of a warning: "If you don't pay [meaning pay for the items I had chosen] this time I'm banning you from the this store." It took me a minute to realize what was (and was certainly NOT) going on there. And finding any benefit of the doubt I offered for this behavior rebuffed, with extreme prejudice ( whatever I was up to must have been REALLY bad) I left. I know that there is no company policy, that extends any such authority to store managers to demand immediate payment in full, at the threat of banishment. Countless viral videos that have gained infamy in present years which show CVS employees standing aside as gangs of organized retail thieves casually walk out the door, arms full of body wash, AA batteries, shaving cream, and dental dams in brazen daytime robberies. Clearly corporate policy (even for actual shoplifting) gives no legal wiggle room for managers to assert, "If you don't pay this time I'm banning you." I do pay **all the time** and no, sir, you are not. That's not what's happening on this crisp winter's night. Sorry. That's the line. The thing is, I don't take things that don't belong to me from stores. I should have made that clear from the start of this review if only as "spoiler alert"--as I should have to the store's employees themselves directly after the initial intercom warnings. I will from now on--in a clear and unbothered tone to match the volume of the store's PA system that chirpingly reassures CVS customers who wander into the "Health & Beauty" section that "staff have been altered to your presence!" (how sweet of them to notice) when even slightly prompted by store motion detectors tracking their every move around the $27 tweezers, as their own digital protocol for: "Help needed at the front!"

The CVS in Trussville is a fantastic store with an amazing team. Kathryn and Jimmy truly make the…read moredifference here--they're consistently kind, professional, and genuinely helpful, and they create a welcoming atmosphere every time I visit. The store is well-run, clean, and easy to navigate, and the front-end staff always goes above and beyond to make customers feel taken care of. While the retail side of the store is excellent, I'd personally be hesitant about using the pharmacy side. The pharmacist seems very nice as well. One pharmacy tech(or assistant) in particular stands out for her poor customer service and attitude. That said, for shopping and customer service, this CVS absolutely shines, and Kathryn and Jimmy deserve their 5 stars and special recognition for making it such a wonderful place.

Came here for some body wash. I was greeted by a staff member upon arrival. She was pleasant! I…read morequickly located what I needed and headed to self checkout. I was in & out with ease. On the way out, I noticed they have an assortment of really cute State of Alabama souvenirs. God bless, CVS!

Everyone at the pharmacy and the store have always been nice, very helpful and friendly…read more I just called in a refill. The young lady sounded a little stressed, but was kind. She said my refill wouldn't be ready until 4. I said not to worry, that I would come tomorrow. She said they were closed tomorrow (memorial day). So I said ok.... Tuesday. Her voice lifted and she was so sweet thanking me. She said that she didn't want anyone to be without their medication. That's the sign of a great pharmacist.

I was in the area so I came here looking for more Essentia water. They had some on sale! I…read morebrowsed the store a bit but only purchased the water I originally came in for . The employee who assisted me was great and is the main reason for the 4 stars. This location is in a complex along with food giant /ace hardware. There is a large parking lot as well. Cvs can be a little pricey , so I recommend having a rewards card.

Pharmacy Manager Justin, please contact me ASAP! Today the pharmacist gave me a higher dosage on a…read moreprescription that must be carefully titrated up. Upon explaining this, he told me it was fine and to just take the higher dose because he doesn't have the correct dose in stock. He was going to blatantly disregard my doctor's prescription, dosage, and titration plan. It wasn't until I showed him a message between me and the prescribing doctor explaining the titration process that he said all he could do was return it. He was in such a rush to go to lunch, he closed the windows and wouldn't give me the pharmacy manager's contact, just the name Justin. This is very dangerous! Please contact me to make this right and provide more training to your staff.

I'm a 72 yr, old retired ER RN having worked 35+ years. I have crushed L-4 and L-5 in my back, 3…read moreknee surgeries and shoulder repair. Because I saw the terrible effects of narcotic abuse I took the absolute least amount of pain medication post op to get me thru Physical Therapy. After a week of going back to work my back and legs were aching badly. I went thru Orthopaedic work up with MRI's showing the damage. I got a script for 30 Tramadol to help when ice and TENS unit didn't help. When I got to the Walmart Pharmacy in Leeds, AL they took my script and disappeared for 15 min. Then a person came and started asking why I needed this. I explained. He kept asking why....saying "well, you haven't had any Tramadol filled for 3 months so why do you need it now"? I'm standing there with my custom knee brace on and my back aching and he's grilling me why I haven't used any pain medication for over 3 months !! I have never been treated so rudely by any pharmacy over 30 years of taking medicine for high blood pressure, and antibiotics for illnesses. I felt he was accusing me of being a drug abuser when in actuality I only take this when I'm in excruciating pain so as not to become addicted. It should be noted that Tramadol is a very very mild opiate not like Percocet. Lortab or Oxycontin.....I demanded my script back and went to CVS where they kindly filled it in 10 minutes. Walmart should be ashamed of this Pharmacist Bully of a 72 year old woman.