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    CVS Pharmacy

    3.4 (5 reviews)
    Open 8:00 am - 11:00 pm
    Updated 1 week ago

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    Kaup Pharmacy

    Kaup Pharmacy

    2.0
    (1 review)
    19.6 mi
    $$

    I am no longer a Kaup Pharmacy customer and have made the easy decision to move my business to…read moreanother pharmacy due to their inept customer service and blatant dishonestly to me. I have difficulty sleeping and was prescribed Ambien by my physician. The law recently changed which dictates the prescription can no longer be digitally ordered by a doctor but must be hand written for 6 refills requiring a visit to the doctor every six months. My doctor visit was in early December of 2015 at which time I was given a new, 6 month prescription of Ambien. I had one refill left from my prior 6 month script which needed refilling as well. Immediately after my doctor appointment, I went to my home town Kaup Pharmacy and clearly explained to the tech that I needed the final refill of Ambien filled from the old prescription in their system and handed over the new 6 month prescription to be entered into the computer for beginning disbursement January 2016. She acknowledged that she understood and because a few people came into the store, I offered to come back later that afternoon to pick it up. My husband picked up the prescription and later that evening I noticed Kaup had filled the new prescription and not the refill as I had requested. I called Kaup and explained the mixup. The tech took down the appropriate information and said she would research the issue and call me back. I did receive a call back at which time it was explained to me that there was nothing they could do. I became agitated and expressed my dissatisfaction reminding the tech it was their mistake and if they would not make it right, I would move my prescriptions to another pharmacy. The tech put me on hold and 30 seconds later she said they would refill my next prescription using the older refill the next month and then continue filling the medicine with the new prescription. Today I telephone Kaup to refill my Ambien and of course, they said they could not use the older prescription and began conveying a buffet of reasons why not, so I moved my prescriptions to another pharmacy. Kaup Pharmacy could have easily corrected this situation and saved two patrons business by doing the following; "We are so very sorry Mrs. Bechard. Unfortunately human error did play a role in this problem. Now here is what we are going to do for you to make this right. We will contact your physician, explain what happened and have this matter corrected so you will not need to worry about future refills of your medication." Kaup Pharamacy knowingly lied to me. How can anyone trust a business that is unable to follow directions working with medications that are possibly critical and life saving? Where are the customer care skills to correct a mistake a business clearly made. How can patrons of Kaup trust that they would not be lied to as well? The smiles and promises of caring for customers is a saccharine marketing sham. I will never do business with Kaup again and would urge others to be wary of their practices as well.

    From the owner: Kaup Pharmacy full-service healthcare assist you in achieving your optimum quality of life. Since…read morewe opened our doors in 1980, we strive to instill the warmth and quality of family in every aspect of Kaup Pharmacy. Come to us for any of the following: Full-service retail pharmacy, Medical Equipment and Oxygen, Infusion, Bio-Identical Hormone Restoration, CPAP, BiPAP or other respiratory equipment. Accepts Medicare, Medicaid, most Insurance and Cash Pay

    Tremont Pharmacy

    Tremont Pharmacy

    4.5
    (8 reviews)
    59.2 mi
    $$

    If you need to film a movie about 1950s or 1960s America, and you need to shoot in a family owned…read morepharmacy, this is the place. Friendly staff and pharmacists, sure, but the intangibles of an old school pharmacy are all here: decent candy selection at the cash register area, newspaper rack with local and out of town papers, and a load of non health related merchandise. Need to buy envelopes, shaving cream, pencils, notebooks, and an alarm clock? This is your place. Need to fill a prescription and have a real human being with a personality discuss it with you? Step right this way. They still have little magnetic calendars for your kitchen with their info on it (free of course). Surprisingly it has the correct date when you would not be surprised if it read "1963." Honest to goodness, go into this place and look around, it will blow you away. I'm afraid and hopeful at the same time that I'll walk out and the parking lot will be filled with giant 60s American cars, and I will be back in the Kennedy era. Hasn't happened yet, but we'll see. A bit pricier than big box and chain stores? Indeed. But you get what you pay for. And this is so worth the price.

    Locally owned pharmacy. Don't be mistaken that big chain pharmacy's have better prices my out of…read morepocket dropped considerably by moving my scripts to Tremont. The staff are alway kind and willing to talk to you about your medication. They also have an amazing selection of educational toys I have to admit this is where I've shopped for my nice and nephews and they have never been disappointed!!

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