I went to fill my son's prescription today and was met with a terribly rude attitude from the female pharmacist. The copay came out to $200, and when I asked about using GoodRx, it only reduced the price by $50. I needed a moment to decide whether to ask them to contact my son's doctor for an alternative medication or proceed with the prescription. Within seconds, she snapped at me, asking if I didn't see the people waiting in line behind me. I don't expect anyone to go above and beyond, but I certainly did not expect such rude comments or behavior--especially when discussing a child's medication and cost concerns. I will never go back here. read more

Hands down the slowest pharmacy I have ever seen. I have to send my prescriptions to a cvs because of insurance but at this point I'm considering paying more to not have to mess with this pharmacy read more

I left a vm regarding getting some clarification on renewals for a couple of prescriptions. The pharmacist called me back and I was able to learn what I needed to do. When I started to ask my second question, she said "Sorry but I'm on break, can you call me back?" My entire with her on the phone was less than 3 minutes, I looked at my watch which said 1:31. Why did she call me at 1:29 if she couldn't answer both of my questions? This particular pharmacist has been rude to me before. While overall I have had good experiences with the staff at this location, I am looking into transferring my prescriptions to Walgreens. This woman needs customer service training and perhaps to look into a new profession that doesn't require interaction with customers! read more

I need to get a few prescriptions filled tonight after being seen by the mimic clinic. The medication I needed was very important due to having asthma and the pharmacist on shift stated she didn't want or feel like filling my medication and told me to come back tomorrow, I went to get the nurse from the minic clinic and she stated that she still had time to fill the medication. The pharmacist stated again she wasn't filling it. So I now had to take a uber to another pharmacy to get my medication and get another uber to get home. This was very unacceptable and costly for myself to have to go to another pharmacy when I was right at CVS for my appointment. I would like a manager to get in touch with me regarding this matter. Thank You ! read more

If I could give no stars I would. The pharmacist here is Fatima and she refuses to help. She tells you to "call your insurance company." She has the information but won't share it. I have never seen a pharmacy run this poorly. Rude, arrogant and incompetent. I called my insurance company and it took hours to find out what any competent pharmacist would know. It's always empty when good pharmacies have people lined up waiting for service. It's slow for a reason. Go anywhere but here. read more

Staffed by morons. Even when I get the notification that a prescription is ready twice in a row I have waited over half an hour while in a rush for a simple prescription pickup. The place was empty as well. No sense of urgency or apology, they always make me contact my doctor, despite the problem on their end. I'm going to start going to a different pharmacy despite this one being right by my house because I'm convinced it won't take as long. read more

Pharmacist needs to go back to school- had the audacity to argue what the prescription CLEARLY stated. I went to another CVS to get assistance and they read the RX correctly. That's your JOB to read these right, if you don't bad things will happen!!!!! I will be filing a complaint with her licensing board. Chela the tech had just the same attitude as Fatima the pharmacist. Little did they know I'm in the profession as well and KNEW they were wrong!!!!!!! deplorable. read more

Horrible pharmacy. No way to get through over the phone, just goes to voicemail and says they'll call you back in 'as soon as an hour'. They also charged me double shipping for two medications because they couldn't 'combine the order' in their system. read more

the lines are 30 minutes long no customer service or education about medicine. They need to hire more employees

After several visits, I have found this pharmacy to be below average. The employees at this pharmacy appear to be overwhelmed. Wait times are long. At times, the pharmacist seems irritated. The automated phone system does NOT align with reality when determining if a prescription is ready. read more

COVID testing - BEWARE Their sign are quite confusing. They have 2 types of COVID, on site and by the drive through. If you sign up, that would be the drive through. However, the first sign tells you to park your car in the 2 COVID testing place which are actually on site, so, if you have not gotten your coffee, you might wait a while before realizing that you are at the wrong place. I tell (kind of yell too, sorry) that to the manager but he did not seem to care much. I will not expect any improvement in the signing. In Short, go straight to the drive through. read more

This is the worst minute clinic I've ever visited. The black woman treating me kept shaking as she stuck the needle in my arm and it fell out while I bled all over the floor. She claims that she had been doing this for years but could barely even find my vein let alone take blood samples properly. I will never return here and I strongly recommend going somewhere else especially for a service that requires needles. read more

Nice store layout with a Minute Clinic available. Pharmacist was extremely helpful in directing me to over-the-counter back pain solutions. Thank you! read more

After several visits, I have found this pharmacy to be below average. The employees at this pharmacy appear to be overwhelmed. Wait times are long. At times, the pharmacist seems irritated. The automated phone system does NOT align with reality when determining if a prescription is ready. read more

Absolutely worst pharmacy service ever. Windward is the best cvs but I have been to this location 3x to pick up an Rx , which I have texts telling me the prescription is ready. This pharmacy manager needs to Be fired. When I went to urgent care yesterday , I was very clear that I had a time Crunch. This is the worst service I have ever seen. read more

Ruth was not helpful and did not help me with my return refused to give me her district managers name. Awful store, service, and not respective of CVS! Don't bother going here! take 10 min and go to Cumming or Suwanee CVS. read more

It's still the worst. 5-7 day COVID test in July took two WEEKS which is totally useless. 2-3 day COVID test in December -- the pharmacist mixed the labels on our tests so my vial was in my wife's bag and vice versa. Three days later (12/17) they called to say they couldn't process because of the mixup. I could reschedule. Obviously every time was now gone until Christmas. THE WORST. read more

Horrible customer service here. Here's the way I see things- it's easy to be kind to customers when there's no problem at hand. It's far more difficult to be kind when problems arise due to unforeseen circumstances. I'm not from this area, but I stopped by this CVS to pick up some stuff. I had four coupons, too. One of the coupons I had wasn't working, so my cashier deleted everything and reapplied the coupons. The second time, all four coupons were accepted but my purchase was $3 higher than the previous time. I asked my cashier to re-do what she had done before. She looked at me in shock and said there was no way she could re-do what she did before (all she had to do was delete the purchase-- I hadn't even paid for anything yet!). Throughout this, I apologized multiple times, and said I understood it was difficult since I had experience with registers being hard to work with. Not even once did she acknowledge my apology, and her tone was very cold when she spoke with me. Okay, maybe she's young, and this might (understandably) be frustrating her. Her supervisor came over and his attitude was even worse than her's. He didn't even look up, and he didn't bother to hear me explain the issue to him. Keep in mind, there were two employees in the front who were both on their own register. The 2nd employee (I'm guessing the supervisor) was standing idle while my cashier accumulated a line behind her. A Sunday evening isn't the most fun time to be working, but keeping a positive attitude makes anything better. This location failed miserably at that. One positive thing- the restrooms were pretty clean from what I saw. I think they improved in the past three years? read more

Great customer service I came in to find something to help my two year old with her allergies and decided to ask the pharmacist for his advice. The pharmacist was very knowledgeable, kind, and considerate. He helped me to find the most natural product I could use since my daughter is only two. Also the manager assisted in helping locate a couple items as well he was nice too. read more

Very friendly and clean. I feel safe shopping here. Why? With worry about spread of disease, I saw the staff was wearing masks and were wiping (sanitizing) down the self checkout after other customer used it. Nowhere else is this being done!!! The bathroom was very clean as well. The whole store smelled clean and sanitized. I wish other stores were this serious about keeping customers safe from spread of the virus. This is a good place to shop. read more

Ridiculously slow pharmacy service on 2-21-2014. How long can it take to put a few pills in a bottle ? Apparently over an hour. read more

Excellent and I mean Excellent Customer/Patient Care and service! Came in yesterday mid afternoon to get a Sports Physical (last minute), for tryouts today!, at CVS Minute Clinic Laurel Springs. Ms. Laura helped first with checking us in let us know exactly what we would need and what to expect step by step, she didn't miss a thing, did some testing, Laura was so professional, kind and personable she wished my teenager Good Luck, she shared profound and warm good ol southern advice! In the sincerest way, Thank you Ms. Laura! Then for the physical, saw Ms. Jennifer Kang, P.A. Very Professional straight up to the point, the best sense of humor! , very informative and thorough. Ms. Jennifer Kang, too, wished my teenager Good Luck, shared a warm wonderful bit of advice for tryouts and furthermore, all future endeavors! In the sincerest way, Thank you Ms. Jennifer Kang! Thank you CVS for this important service to our community here in Laurel Springs, and again, Laura and Jennifer, I like you so much and hope to see you in and around our community! You are Excellent in your Profession, You are Good People! Very Sincerely, NicoleR. read more

This is the worst CVS, we have had the wrong number of pills, wrong instructions, scrips filled out to the prescriber and missing instructions. Never going back here. read more

Every time I go to the pharmacy I wait in line forever and when I finally get up to the window...they always have a reason to tell me that mine is not ready or they forgot to apply a coupon so that I'm suppose to drive around and get to the end of the line while they do whatever . Lady pharmacist very rude to customers. read more