We don't know why the rating is not higher. The staff is great and they always have everything stocked and are constantly working to restock. They acknowledge your presence, especially throughout the store. We found the pharmacy staff knowledgeable. A great CVS! read more

Went to this location because they were one of the few CVS locations to have the newest Covid vaccine. I was blown away by the quality of the customer service in the pharmacy. We arrived early for our appointments and were taken right away to get our shots. SEL gave both shots painlessly flawless and was so personable. My faith in CVS has been restored. Thank you all again for your caring service. read more

This CVS is just good. The Pharmacy and Health Hub Minute Clinic have always been phenomenal with the staff and the jobs they do. The store is clean and usually stocked with any items I'm trying to get too. I think where this CVS falls short is half the time when you come in you either are greeted by an employee, they help you find the item that's not pharmacy related and are readily available during check out. The other half of the time I walk in, I don't see or can't find anyone, they aren't knowledgable about an item I'm looking for and they can drag their feet from stocking a shelf to get back to the register. However this critique doesn't weigh much because most of the things you are grabbing from a CVS you can eventually find on your own because of how small it is and there is self check outs. There is just a lack of soul sometimes but I don't think we frequent CVS's for that anyways. I rarely find myself walking out and having to go somewhere else to get something I needed or feeling like I wasted my time. Its solid. read more

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There are a lot of bad locations , but this not one of them. They are always well stocked, check out machines work, the employees are always nearby , and pharmacy staff is actually helpful and fast. read more

This has been my pharmacy for the past 10 years. I have lived in this area of town and this is my closest most convievent location. With that being said let me tell you I have now 2 times this past month waited in the drive through for 45 minutes plus! The first time I had two crying children in need of medicine only to be told that the medicine was not ready. It was sent at 10am and I was there to pick up at 5pm. I was super upset about that. Now 2nd time and my wait exceeded 1 hour, in fact I am still in the line writing this review waiting. I do not know what has happened for this to now be the norm but it is horrible. By the way this isn't the first issue , my doctor had an issue calling in a prescription and waited 30 minutes and still didn't get a hold of anyone. Please cvs fix your problems, this is not okay !!!!!!!! Update* when I got to the front my prescription was not ready so I waited another 30 minutes for that. I'm done ! read more

CVS Pharmacy - My waiting - Drugstores Near Me - SAN ANTONIO, Texas

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The prior review that notes 2.5 stars is far too many is absolutely correct. Maybe this location used to be good, but now it's the worst pharmacy I've ever dealt with. I just moved to the area and this was the closest CVS so this is the one I selected. The first prescription I filled I didn't need right away, so I went to pick it up four days after it was sent over. They had STILL not filled it! They said they'd "expedite it" and I could wait, but based on the FOUR phone calls holding (as announced, repeatedly, overhead) and the four people waiting around for their prescriptions to be filled for pick up, I just left to come back later. I saw it was finally filled online about an hour later. Fast forward a few days and I had another prescription to pick up. It was sent over electronically and I went to pick it up four hours later. It ALSO had not been filled. They said I could wait about 15 minutes to pick it up, but again based on the other person waiting and the phone call holding (and being announced overhead) had major doubts it would only be 15 minutes. I told them I'd come back in a few hours to pick it up. SURPRISE - a few hours later I showed up and they still hadn't filled it, so I waited ten minutes while they filled it. What a waste of time. Now this morning a prescription was sent over and 4+ hours later, it's still "In Process". THEY NEVER FILL PRESCRIPTIONS UNTIL YOU GO TO PICK THEM UP. Based on the conversations I overhear in front of me and after me, this is the case for basically everyone. Such a waste of time. The staff don't seem to care, but they're probably overwhelmed and tired of angry customers. Not sure if this is bad management at the store level or higher, but with so many pharmacy options I don't know how they can keep offering such consistently awful service. Definitely notifying all my medical providers to fill at a different location. read more

No customer service at all unless it's the Pharmacist. She was super friendly, nice and put me at ease. I may not go back here again bc of first person I encountered that brought me my medicines. Is it bc I'm a young woman? Would she treat my mom or old grandma like this? This doesn't settle well with me at all which is why I'm writing this. The lady that (I can't even say helped) serviced me today was so rude and honestly should not be working where she speaks with people. You guys can hire people that want to work and help people with their prescriptions. Ask them if they have any questions. Nope not her. She didn't ask if I had any questions for the pharmacist about my medications, she didn't thank me, she just shoved the prescriptions in the tray pushed it out to me and walked away! I sat there thinking she was coming back to ask me if I had any questions, if she was going to thank me...nope nothing. People like this don't deserve to get paid for helping people. I am so disappointed that I will find a pharmacy that cares for people going through health scares and need some compassion and ease when picking up prescribed medication. I also told her I didn't need any of the "skin" medication i was only there for the one needed for this procedure I told her about. She didn't say ok I can take care of that she rudely put the phone down took one off but still charged and gave me a related skin prescription that I told her I didn't need. She could have said ok so it will only b this medication and it would have saved me the $30 something dollars today but nope she gave me the total when she did come back and I told her to charge the card on file and that's when she shoved them to me and walked away. Who wants to come here?! So rude! Pharmacist is great though so it's sad. read more

If I could could give negative stars I would. Some employees including managers don't know how to work the register. Seriously! Try. It to check out with the "manager" Lisa. She's the rudest person I've known at this store. If you tell her one of your online coupons didn't come off she will throw a fit and act so so rude. She's even issued out extra care bucks that didn't attach to my account and that was a loss of $10 because she doesn't know how to run the register. Then I call and nothing is done about it. The worst store ever but unfortunately it is the closest one to my job. I'll be certain to drive where I need to shop. Unless Lisa is not there I'll be glad to shop. read more

Apparently some personnel changes have been made in the pharmacy and it is a much better experience now. The store itself is always clean and very organized and it is a pleasure to shop here. The management staff is exceptional. read more

I can only speak for the employee (maybe manager) woman with short brown hair but she was incredibly impatient and rude. Terrible customer service. read more

The pharmacy used to be amazing but now they have put the tech in charge of two pharmacies instead of just one and prescriptions do not get filled when they're sent in, The phone does not get answered and you have to go into remind them or tell them how urgent your need for medication is. The pharmacist himself and his staff are very professional and friendly. They're also the most knowledgeable I have met in the industry. I hope that they come to a resolution soon because with their merger with Aetna they can't afford to not have enough staff. read more

Several years ago when two pharmacists worked at the same time it was great! Big turnover in staff lately. Customers are waiting longer to get their prescriptions filled. I waited two hours last week to get a prescription filled for my sick child who was with me. This customer service very much needs improvement. CVS can not afford to continue on this course. It will be detrimental to its establishment. My neighbors are already bad mouthing the services this Stone Oak location. Seriously thinking about changing my business to the competition. The attitude of the staff is very somber. Improvements needed quickly! read more

Hands down the WORST experience I have ever had at a pharmacy-heck almost any service establishment. The "team" there is exceptional at eye contact avoidance and moves at a snail pace. Perhaps they are unaware of the vital service they provide in their community - and the necessary medicine it's members need. Due to numerous issues - we finally had out doctors office call to verify the prescription would be available -not once...but twice. Show up several hours later to find the the prescription was "on-hold". The nurse spoke with the Pharmacist (who could have cared less and was visibly short with the techs). Waited in the drive thru, waited inside. Finally (after 45 minutes) I got my son's medicine. What a sad representation of any organization. If Management reads these - please revisit basic customer service and empathy training with the "team". read more

Should of read the reviews before I came here. Came in town to see my dr and get a refill. Apparently they can't fill a very common prescription for a week?! Changing pharmacies next dr visit. So now I get to wait a week instead of being in town a day. read more

Horrible, would give a negative rating if I could. My sons prescription was called and faxed to this cvs at ten in the morning, when I arrived there at 5 pm they said they had not received anything, had my doctor call them, as I waited In line I heard the phone ring several times and was never answered, I was continually ignored until finally they figured it out, I waited two hours for my Sons prescription, worst cvs ever, I will find another one cause this happens every time I go, need to figure it out and get someone in there that knows what they are doing read more

This location has the worst customer service ever. if I could give 0 stars I would. I dropped off my prescription and was told it would be ready in two hours. I went to pick it up five hours later and was told it was still being worked on and they needed more time. If it was any other service I could understand a delay...but a medication that needs to be given on schedule, being told it's still not ready after already giving ample time is absolutely not acceptable. It's always something like this. I learned it's better to drive a little farther for better customer service. read more

This pharmacy is the worst I've ever had to deal with. Some of their employees are great and wonderful while others including the pharmacists are not. This pharmacy is only 1 mile from my house so I Love the Convenience, but after many Issues I might find somewhere else to go. read more

The pharmacist gave me one pill instead of 3. I called and they said they would make a note and fix it.I returned the next day and stood in line for 10 min and then their system crashed. There were several callers dialing in, but the limited staff did not answer the phone. The lady asked for my name and full DOB. I said it low since I didn't want to share my PI data out loud. She asked me to yell it out across the room because she walked away and forgot to write it down. They couldn't find my prescription and asked me to wait. I've been here for an hour and so still don't have my prescription. read more

Worst pharmacy in town they never I repeat "never" have my prescription ready on time. And if that isn't bad enough they have an hour-long wait to pick up prescriptions! Honestly, if you're looking for a pharmacy look elsewhere because saying their service "sucks" is an understatement the 2.5 stars this CVS has on yelp is far too many it should have one or zero stars. read more

Lousy customer service. Lack of friendly engagement, no privacy on prescriptions (yell out what you're on from 15' away). They need more staffing as they're overwhelmed. I still do not get text refill updates or prescriptions are ready after repeatedly asking for it. In conclusion, I will be switching to another CVS read more

CVS has a Chase ATM. Awesome! I didn't know that. Goodbye fees, hello savings, nice to meet you. LOL!

needed to get a prescription for my hubby and it was an easy stop. did the drive thru and Carson was very chipper and friendlier than most peeps that work there. read more

Service at this CVS has been pretty reliable, but I had an issue today. When I pulled up at 7:20, the parking lot was fairly empty and there were two women standing outside. The manager was 20 minutes late and there were employees locked out of the building. I had to give this only 3 stars because although the service was good, opening that late was extremely unprofessional. read more