This pharmacy is the worst pharmacy is salians! I'm over it and I'm changing pharmacies now!! Never get the script done on time and always a hassle to get refills. They also treat the customers like garbage. I'm going to take my scripts to a pharmacy that cares. read more

Due to my doctors office screw up I am back in the hell hole known as CVS Pharmacy on South Salinas. Only the DMV's lines are worse then this. I count 12 people ahead of me and 8 sitting waiting for prescriptions!! 1 Pharmacists and 2 technicians. This is so RIDICULOUS! Everyone needs to switch to Star Pharmacy on South Main. The BEST PHARMACY in town for the same prices. Don't stand in lines anymore at CVS!! So stupid they have this monopoly on people! And unfriendly staff as well read more

I had such a wonderful experience from the moment I walked in Jessica from beauty care went out of her way to help me and advise me on what I wanted to know. she really made me sad I didn't live in Salinas. I'd come back just for the customer service. The cashier Maura was also so helpful. She informed me on all they're rewards programs. 10/10 service read more

So the rude Karen cashier no longer works here but she's been replaced with a Chad! I was looking at Valentines Day candy while my kids grabbed some snacks. An employee who appeared to be helping a customer find something walked by me. The employees mask was on his chin. The customer gave me a strange the look as they walked by. I went over to the regular candy isle and the same employee walked up and asked if he could help me find something and I said no thank you, just browsing. Then he asked me if I would mind covering my nose with my mask when he wasn't even wearing a mask himself! What's with the double standard? read more

me and my cousins went to this cvs because it was the nearest one, we went for some makeup products and snacks. when we were in the makeup isle, there was a white lady with white fluffy hair and glasses. she wouldn't stop staring and kept following us around. we didn't feel welcomed or comfortable so we put the makeup back and went to get food, this lady had the AUDACITY to follow us and asked where the makeup we had in our hands went. we told her that we never took the makeup and put it back where it was because i prefer to buy my products where i am comfortable. we were speaking spanish the whole time we were there until she came up to us and saw that we also spoke english that's when she left us alone. i am a grown women and i do not need to be stealing products. i didn't say no more because knowing myself things would've escalated pretty quickly. yall gotta stop hiring elders who think this is the 1950's do better. read more

Have to agree with the others ...worst pharmacy ever ... I have even tried working through the district manager for the last 6 months ..no changes ... slow ..rx never ready ..always requires at least 2 visits to get rx completed ... forced to use cvs by my insurance ... this one is completely incompetent...not a good thing to say about them ... Avoid them if you can ... stress will kill you going here !!!! read more

I wish the reviews were wrong! But they are NOT please avoid at all cost! 1. I been waiting for 40 mins (after I was told it would be 20-30 mins if i waited for it) mind you they had faxed over the prescription at 3pm. It was 6:40 when I arrived at CVS. 2. It is now 7:30pm and I go up to ask the girl at the counter and she LITERALLY ignores me and asks the name of the person that was standing next to me (Little did she know he was already helped) she didn't even say "sorry" you could tell by her face she felt like a donkey! She then proceeded to tell it was STILL not ready. I said how much longer? She reapplied "I don't know, whenever they call the name on the speaker." I said I was told 20-30 mins 45 mins ago! She just shrugged her shoulders. I said "I wish you all would've told me this earlier" all she said was "ok". This place is a joke!!!!! Never again! read more

Went to this cvs to buy an item and there was two cashiers not properly wearing a mask. One of the just had the mask over their chin and the other would pull his mask down everything time he talked. One of the other cashiers told a customer if they had a mask and next time that person comes in to wear a mask. This is like a double standard. How does this cashier have the nerve to tell a customer to wear a mask when their employees can't even follow that rule either. I will never go here again. read more

Called last night to get a prescription refilled because the app said I have to call even though my doc just put in the prescription. Called, didn't have to do anything special, told me it should be ready in an hour or two. It's still not ready over 12 hours later and still says I need to call. I've been on hold for 40 minutes and no one has picked up. I tried hanging up and calling the front to complain and all she would do is transfer me right back to the pharmacy. This is precisely why I am switching to Walgreens as much as I can. read more

This pharmacy is probably the rudest people working. The wait time on the phone is an hour maybe even longer. They do not communicate with eachother at all, I've had to call every day and talk to someone different and everytime I call, they all have something different to say about my medication. The last person I spoke to, supposedly the pharmacist, hung up on me when I was explaining that I've been calling for 3 days and get told different things every time. The customer service of the clerks is fine, I never have a problem. But it's when you call is when they do not know what they are doing. Every month is a different story or "procedure" I never know if I'm gonna get my medication on time and the website must be wrong when it comes to this. Pretty pathetic how they treat people. read more

Pharmacist wouldn't take my expired ID to pick up a perscription for my mom who doesn't shop anymore. He's the same guy mom said counted her pills wrong. I explained it had to be renewed while state offices were closed and they still wouldn't make an exception. First time it's happened, but I don't have any other way to get her perscriptions now except delivery. Hope it doesn't cost extra. read more

What a terrible organization. Made me take my refund as a credit on my debit card. Well, it's Wednesday, 2 days later, still no credit, no money back yet. They got my money within minutes of my purchase, had it for 13 days, and I am still waiting. Can't wait to get district manager's name and number so I can really start to complain. read more

They have a decent variety of everything, but the pharmacy line is crazy long and very busy! Waited longer than expected for meds. Good thing it is fun to shop around in here and if you really look you could find great sales! read more

CVS Pharmacy - The lines are always wayyyyy to long here! - Drugstores Near Me - Salinas, California

I really frustrating that not only they call you to tell you that your meds are ready. Only for you to come in and have you still wait an additional 20 some minutes for it not be ready. And I even call ahead of time not only the won't answer you for good 20 min of you waiting.... this poor pisst job.... they don't care about their costumers or their needs or their time. It's so infuriating that it's the only 24hrs in the damn city and we have take this.... read more

For the life of me, I don't understand how a store can have multiple registers available,but only have one open with a massive line of people wanting to check out. Whenever I pop in there to get something, the staff comes off very moody / disgruntled and rather unmotivated when working the cash register. Oh, and I realize this is Salinas and all that jazz, but blaring the mariachi music throughout the store is extremely irritating, especially when the announcements addressing customers is in Spanish. Come on, now! read more

I have never been to a more inefficient pharmacy and store. The manager is equally rude!! Avoid this place if you can!

Literally the worst pharmacy I've ever worked with. Literally. They continue to deliver poor service time and time again. Enough for me. I'm finding somewhere else to take my business. read more

Don't bother calling this pharmacy!! Waited over 15 minutes and nothing. Called back to the actual store and told the woman that I need to reach the pharmacy can you tell them I was on hold for over 15 minutes..she transfers me and I wait...another 15 minutes. I hang up and select the option for the doctor again I'm on hold. Geez people. There are those in need of their meds and it is crucial every call that comes your way is for medical reasons. I mean duh read more

Terrible customer service! Called the pharmacy to see if my prescription was ready, & was on hold for 24 minutes before anyone picked up! It took 12 days to fill my prescription! Someone needs to do a complete overhaul of the entire pharmacy, employees included!! read more

The pharmacy is the worst my wife dropped off a Prescription at 1 in the afternoon and it's 7o'clock and they don't have it ready if the had - stars they would get -5 hands down the worst service. read more

Unfortunately, customer service is not their priority. Waited in line for a prescription that was supposed to be ready Sunday. Clerk refused to look up status, just said it wasn't in her system as ready and sent me to the other Drop Off line to have a different clerk check. They seem to forget they are dealing with patients who often don't feel well. Another time I needed my son's ADD medication, but it was out of stock. Clerks spoke in Spanish assuming I didn't understand saying the pharmacist "didn't want" to order the meds that day. I was told to call the next day after 3 :00 pm to check status. When I did I was told the order was just placed. The pharmacist refused to do his job and left it for the next shift to handle. That pharmacist needs to come to school with my son and see how his laziness and refusal to do his job cost my son during final exams. read more

First time filling prescriptions here. From the employee at "drop off" I can tell they are respectful, patient and friendly. I had to wait for my prescription and got to see the crowds they get at the pharmacy. However, the business did not impact their great customer service. All employees appeared busy and making efforts to get things done a fast pace. My prescription was ready when promised. Overall a great experience. Almost, makes me drive the extra distance because, although I love CVS in Marina the pharmacy here was exceptional. Great job!!! read more

In early February, my doc sent a prescription over to this pharmacy for me. The pharmacy I had previously used (and loved!) closed, and I selected this one due to it being close to my office. That evening, I went to pick up my prescription, but was told that they couldn't accept my insurance until Feb 24. Huh? Didn't make sense, but I didn't argue it. Feb 24 rolls around and I go to pick up my prescription. They tell me that they tried to run it, but it turns out they're "not contracted" with my insurance. Okay, this makes absolutely no sense at all. My insurance card even has CVS printed on it! I've filled other prescriptions through CVS Caremark (their online division). I know other co-workers have had prescriptions filled through CVS. So, I question this & am flatly told that they "aren't contracted" with my insurance. I pull out my insurance card and ask them to verify they have the right information on file. The girl glances at it, says it's right, and I'll have to find a different pharmacy. Today, I went over to the CVS on Laurel & asked them. They had my prescription filled within 20 minutes, including calling for a fax of the prescription--the one on S. Main DID have the WRONG insurance info on file. This particular one (on S. Main) appears to have some incompetent staff. Based on my experience with them screwing up (and essentially refusing to verify) my insurance info, I certainly wouldn't trust them to give me the right meds. read more

This is the worst pharmacy I have ever been to. Rx's are not filled when promised. The APP is useless when requesting refills, 3 days after requesting a refill, I wait in a 40 minute line just for them to tell me it's not ready(3 days!!) I would give zero stars if possible. read more

I haven't shopped here in a long time. I popped in to buy candy to sneak into the theater. (What?!) The sales clerk was super friendly, and made me feel like they are trying to earn our business. This is a far cry from the miserable experiences I've had, when this was Long's-- long lines and no service. Huh. I just might have to try them again. read more

i really like this place compared to the longs drugs store it used to be. the prices of this place are actually fair and legit. the place is a whole lot bigger! and has way more staff! and the staff is friendly and helpful which goes a long way for me! read more

I wish I could give 0 stars. I literally have a problem EVERY time I come here. Horrible customer service, totally unwilling to help with prescriptions. Long lines all the time. You can tell my the cashiers responses that they have to deal with upset customers a lot because they just don't care. Switching my prescription to a local pharmacy as we speak. read more

I just recently moved to the Monterey Park area, and decided to have my mom's prescription medications transferred from the Walmart in Marina for convenience reasons (or at least I thought so). Unfortunately, starting from the first phone call I made to fill only 2 of her medications, the pharmasict I spoke with us rude, interruptive, and extremely unhelpful. He was very much in a hurry to get off of the phone, and said that one of them would be available for pick up that day (11-07-18). However, the other would have to wait. In calling back the next day to make sure hat it was ready, I spoke to another pharmacist only to be advised that they filled her prescription at a 90 day supply, and that they didn't have her secondary insurance on file, so her charge was significantly higher. He offered no additional assistance in obtaining the insurance information from me, and basically had the attitude that there was nothing else that they could do. Even if they had initially filled it incorrectly (I never askded for a 90-day supply, nor was Iasked if that was my preference). No matter who I spoke with, they were all extremely rude, and not helpfuil. Needless to say, I've decided to go back to the Walmart Pharmacy in Marina. And will be doing the transfer by today. A very short-lived and painful experience, Dina Inovejas read more

This pharmacy is a joke overall. Calling the pharmacy takes forever and if you go in store you will see them sitting on their asses while a courtesy call warning goes off in the background. The only thing going for this place is its 24 hours. Otherwise its terrible. read more

i went into cvs just to see if they did copies of paper documents. one of the ladies in was rude and had an attitude. whenever i go in there someone is always in a bad mood. like don't work in retail if you can't be happy :/ read more

I hope someone at CVS looks at these comments, but I doubt it based on the service not improving. Add me to the list of unhappy Pharmacy customers. On hold for hours then getting hung-up on. Why even advertise pharmacy calls or refills via telephone if it's not true? No issues with the regular store staff: just the Pharmacy. But one would get the impression no one cares. Don't they have Pharmacy District Managers? Does anyone care at CVS Pharmacy? read more

This CVS is THE WORST. Specifically the pharmacy. Yes, I realize the employees are busy, but how hard is it just acknowledge people?? They let you stand around like you are invisible, even after waiting in their seemingly endless line that takes the patience of a saint to get through. Stop treating people like they are cattle! A simple, "hello" or "thanks for waiting" would be nice, and to me, isn't all that hard. I would give 0 stars if I could. read more

This CVS has the worst pharmacy I've ever been to. My husband and I went there to get a flu shot. We had first been in the 'pick-up' line, for nearly a half-hour to pick-up a prescription, then we asked about getting a flu shot, so we were told to go to the line at the Drop-off window. After waiting in the Drop-off window for yet another half-hour we got to the window and the clerk said we would have to wait yet another half-hour! We gave up at that point. Such a frustrating experience. The only nice pharmacist clerks I've experienced there is from a largish fella, who is super friendly and helpful. Also, the cosmetic section is awesome, they have a lady there named Jackie who is just great, as far as customer service, she's probably the best employee they have there. She goes out of her way to help you, and she seems to know a lot about everything in that section. I will continue to go there for the cosmetics and maybe other items (if I have to), but as for the pharmacy - I'm done with that, and plan to go elsewhere even if it costs more!! read more

This has to be the most inefficient pharmacy anywhere. Although my prescription was ready, I had to stand in 4 different lines to go through their process. Pick Up (order phoned in by doctor), Drop off (because pick up couldn't take my insurance information), Consultation (to tell me it would take a few minutes), and back to consultation for a total of 35 min. They need a new system! read more

I went on Tuesday to refill an RX and they didn't have it. The technician said he'd order it and they'd have it the day after tomorrow, meaning Thursday. I go in there Thursday evening to get my pills and was told that it was never placed on order. Decided to go to the Target pharmacy in Marina were I've never had any problems before. read more

I moved to South Salinas in August so I come here often now. There is always a bunch of workers and I never stay longer then a few minutes after grabbing a couple of items. I feel like a few already know me by name. read more

Had a great experience here. A young lady Named Bianca I believe her name was, very friendly. She was very helpful and recommended few products that I ended up loving! Will come again! read more

How is there not a zero star option. The only possibly way this CVC could any get better is if it was torn down and it stopped wasting electricity. How is that to Costco and Nobhill can have prescriptions filled in 10 minutes yet this place takes half a day (on a good day!!!!) I was on hold for 32 minute, no one answered, no could bother saying, give us a minute please, sorry for the wait. Just let it ring...... 32 minutes. Then when they did answer they said oh it's been ready! They promised they would text when it was ready, my husband told them the importance of this medicine. Yet no text. 5 year olds could run this place better. What a JOKE!!!!!!!! tear it down! read more

Worst pharmacy ever. They never ever have my prescriptions ready! Even after waiting a couple days from when doctor sends them in. Then you're told it'll be a 20 minute wait for them to get your prescription ready but really it's an hour. Horrible horrible pharmacy! read more

Worst pharmacy. I've been here 3 times in the last couple of months. Each time they say on the phone the prescription is ready. I even get a text and when I arrive to pick up my prescription they say they are running 2 days late on filling orders. So strange. They have long lines and you stand in line for 20 minute or so and then to be told it's not filled is ridiculous. So disrespectful. read more