I have never had a problem with the pharmacy part of this store in several years of using them. But they have a young cashier with dark hair and a silver clip in her nose that has a terrible attitude . I let an older lady go in front of me, mid 80s and a walker. She snapped at her about her phone # and had her rattled to where she couldn't remember it, then goes never mind I have it after checking her out it's my turn right, she leaves the counter and walks back in the store. After 5 min of waiting I yell is anyone still working here! "Crickets". Then a girl comes in from outside to start work and after clocking in checks me out. Don't know what happened to the first cashier, must of been quitting time. I'll stick to the pharmacy side, 11-11 in the afternoon read more

I love CVS and shopping here however this location hardly ever has employees sadly. You come in and there is navy one employee and you have to get lucky enough that they are available for you to get assistance. I don't believe it's the employees hold obviously everyone sure soft but it's just very difficult to get assistance at this location. Always make sure you have your coupons clipped etc. prior to going in the store because sometimes the store does not have the best service so when I have a coupon I want to clip and I try using the app it does not always work and I have to step outside. They told me how to go into the store to do it. read more

I like shopping! And this CVS is exactly what I need when grabbing personal stuff swiftly. The store is clean & the employees are knowledgeable and very friendly. I shop here often and I enjoy my time here. New products and what I know and love. I give 4 stars. read more

I love the new layout! They've recently added a couple of self checkout registers, which I always appreciate. I've been shopping here for a number of years and have long been a member of their loyalty program, the Extra Care club. I make use of the in-store kiosk where you can scan your card and grab your current coupons and offers on the spot - a list printed on a paper that's so long it always feels like it should belong to Santa Claus. It's always nice to earn ExtraBucks, which are rewards for my loyal shopping. I enjoy seeing many of the same faces, and there's always someone around to help, if needed. read more

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Pharmacist drew at this location needs a new corporate reevaluation/Audit when it comes to customer service and how he speaks with people. For instance, I've worked on the railroad for almost 8 years as a contracting welding foreman , if I would of ever spoken to a customer how drew spoke to my wife, and then to me, I would of received a one way ticket back to Saint louis, and told never to come back again. Drew..... when going to college to get your pharmacy degree to dispense medication, where did it advise you to speak over every single statement a customer makes? Where did it advise you, your condescending voice/ choice of language was the proper way? Where did it advise you to treat customers like their questions were too stupid to answer? Did that masters degree you earned advise you to speak to me like I was a drug addict? I was simply asking if you could double check your records of the EFILE from her doctor, her doctor has a verification of delivery of the EFILE for her script. My wife is almost 3 weeks past due on her medication, and this isn't opioids, this is a legitimate medication, prescribed by a doctor who went to school almost as long as you, but instead of being a rude condescending person, her doctor is a human being. I also advised you a similar situation happened to me the previous week at your pharmacy, with the same medication. I called my doctor, they showed the verification of the EFILE. I called you guys back, ultimately to find out I had more than one profile in your system. The doctor was right, your tech was wrong. Your tech figured out the error and corrected it. She wasn't rude, she wasn't condescending, maybe you need to reevaluate your relationships with your employees, I'm sure they could teach you a thing or two about being a human being, and then hopefully that forwards your ability of ACTIVE PROFESSIONAL CUSTOMER SERVICE. After I advised you that my wife told me she believed a tech at your pharmacy refused to transfer her to the pharmacist, they were rude, that the man talked over everything she said, made her feel like she was doing something wrong asking if her prescription was there, and they made her feel stupid. I asked you if you spoke to her, BECAUSE THATS EXACTLY HOW I FELT TALKING TO YOU. You verbatim did exactly what my wife said a tech did to her. But rather than admitting it, your cowardice didn't allow it. Then after calling you out on not letting me speak, you believed it was a good idea to reintegrate how I asked you not to interrupt me, after you just interrupted me. You're the first person in my life that has had enough courage to consciously actively interrupt me, while advising me you didn't want to interrupt me, while continually not allowing me to finish a sentence After asking for the store manager, you advised they weren't in, but your pettiness doesn't end there drew, you decided it was a good idea to consciously remind me twice that you would be letting the store manager know "my name"was going to call and complain about you, and that they were in Wednesday. Pharmacist Drew, I don't know if you're just young in your professional career, I don't know if you just got your license, but the way my beautiful wife was spoken to last week, and now how I have been spoken to this evening, at this moment in your life bud, you should have zero, I mean absolutely zero contact with any customers on behalf of CVS. I told you I was going to contact corporate, and I did. I told you I was going to speak to the store manager and I will, Wednesday, trust and believe. The only reason why my family goes to CVS, is because we have Caremark prescription insurance through my work. If I had it my way, your company wouldn't get a PENNY of my hard earned money after they way you spoke to my beautiful wife, and me. read more

The minute clinic is awesome. My Dr. Doesn't see sick patients anymore. (I know, wtf? Right?!) They suggested I go to urgent care for a COVID/flu/ step test. W/ ins that's $75+. Walgreens did away w/ their clinics. Yay CVS! In and out and only $30!! For the win! read more

Lisa the Nurse Practitioner was wonderful and I would give her 6 stars if I could. The pharmacy tech was extremely rude and off putting and spoke under her breath and seemed pissed off the entire time. She couldn't find my insurance info on file and acted so hateful throughout the whole process. She is ignorant and cruel and shiuld be fired!!! All other Cvs locations in Saint Charles have been great. Will avoid this location at all cost except for the lovely Lisa in the Minute Clinic. She is the best. read more

This particular CVS had the worst pharmacy. Rude doesn't even describe how bad they are. I would not recommend this place to my enemy much less anybody I cared about read more

They're great!! Everyone there is so unbelievably nice and they always give my pup a treat when we come thru drive thru. Also last Sunday I had called in just 10 mins before close to tell them the other CVS wouldn't transfer my script out becuz they closed in 10 mins and they had too much to do. Thai went above and beyond got ahold of the other CVS and had it transferred out!! Now that's customer service!!!! read more

Great, if you want to have big pharma take it upon themselves to request refills on your behalf even after you have repeatedly attempted to stop this from happening at both the local pharmacy and corporate level. The pharmacist at the Mid Rivers location are great... unfortunately they can only control so much "I don't agree with everything that CVS does..." (direct quote). Corporate states that l need to communicate with the local pharmacy while the pharmacy states that I need to speak with corporate. Every time I have a prescription refilled I somehow end up on the "please speak for me" list and the entire process begins again. Shame on you CVS!!! read more