I'm aware of the issue others have have with this pharmacy, but credit where credit is due! Stopped in for my scheduled vaccination on Sunday. I was early so I did have to wait awhile. While waiting I witnessed a pharmacy that was super busy with customers but clearly understaffed. The pharmacist handled everything that she could with a calm and friendly demeanor. She was nice enough to also vaccinate my husband (unscheduled). I think CVS as a company deserves the blame for the poor service many customers get. You need good management and employee hiring/retention incentives in order to get consistently good customer service. read more

To avoid frustration and rude pharmacist find some place else to go. They do not answer the phone and stand around talking to each other instead of caring for their customers. read more

I spoke with a pharmacist today on the phone about prescription order that was handled incorrectly. Not the wrong medication, just an error that caused a long delay of a much needed medication. When I found out what happened, I questioned how the mistake was made. The pharmacist could not have been less concerned about the fact that my medication was delayed for an extended period of time, or why it happened. Her response to me was "I'm filing it now, so I don't know what more you want me to do." I needed assurance that this wouldn't happen in the future, but she said she was too busy to find out what happened. I pressed for an answer and she hung up. When I went in to pick up the medicine, she was incredibly rude and dismissive and stated that she had no way of finding out how this happened. As she walked away from me, a pharmacy tech who had heard the conversation had already looked it up and easily figured out what had happened. She explained the reason for the misunderstanding and offered a sincere apology. That was really all it took, two minutes of attention to my very valid concern after waiting over 2 weeks for a medication I didn't need to wait for at all. It has fostered a lack of confidence in the pharmacist for me. She is in a business where mistakes matter. People's lives are affected by extended and unnecessary delays. All that was needed was a few minutes and little compassion to resolve the question I had. It's a shame I can't expect that kind of transparency from my pharmacist. read more

was told today to come in for a flu shot appointment when I got there they said they were out I said I was told to come in for my appointment they said I don't know who told you that and then just walked away I waited because I thought they were coming back with more info, but no that was it the custimer service you get anymore is terrible they want to come in to towns and drive locals out of business and then treat customers like crap I'm done with them looking for recomendations read more

I just moved to this area. The pharmacy service is terrible. There is no drive thru service. Just a sign that says COVID only. But no one even comes to the window anyway so if you need COVID services you would not be helped. The drive thru is NEVER available. I have been there about 4 times and at least 3 times the drive thru was unavailable. if you are short staffed as is the case with every other company then remove the option from advertisement!!!! And the male tech is terrible. No customer service skills and he's mean. Awful just awful. There are so many bad complaints at this location, it is sad that no one cares or is doing anything to fix things. I'm going to Walgreens. read more

If I could give this company a zero, I would have. They are unprofessional and incompetent!! Never shop or get your prescriptions from here. Or beware and check your packaging read more

Worst customer service ever!! Rude employees, they are slow, touch all over themselves and then touch your stuff, they don't greet you, they roll their eyes and shake their head when you ring the bell for service, when I asked to speak to the manager , He came to the window and said We are doing our best!! I said that's an excuse , the customer service is horrible and if that's your best it's pretty shitty service, He shrugged his shoulders and walked away!! read more

Absolutely barren shelves, no associates in sight. My mother called out "Hello, is any working here?". An employee finally stormed out of the back room (I guess that's where he assumed the customers were) and responded with "Calm down, lady." Garbage store. You'll have better treatment shopping at a dumpster. read more

I fully understand that this particular store is swamped. I really feel for them but after today's experience I am really disheartened at the lack of compassion/empathy from the pharmacist. Without going into too much detail, I'll say this. My insurance approved the refill for my medication however the pharmacist refused to fill it until tomorrow. This is problematic because I will not be in town tomorrow. I explained this to them and their solution was to call my doctor and have them approve it. I contacted my insurance, they explained that this refill is up to the sole discretion of the pharmacist. She simply refuses to fill it. Now I have to file an official complaint, try and contact my doctor, and go out of town with no refills. I am now on hold with the corporate pharmacist to see if they can override this pharmacist's decision. It should not have to be this way at all. This, I take personally because the decision was up to her, I explained my situation and she still refuses to fill the script. read more

If I could give ZERO STARS I would. Unacceptable service by CVS Riverton PHARMACY employee. A barely brown haired man with glasses was helping me. I had a migraine and was trying to pickup a prescription and purchase Claritin D. My refill wasn't ready, fine. I asked for Claritin D. He asked for my ID. I rummaged in my bag to find it. Pharmacist asked if he was helping anyone, his response "I don't know, I guess, I don't know what she's doing over there" (he dramatically swung his arm over and pointed at me bent over looking for my license in my purse) I told her I was looking for my ID, she said "oh ok". He then rolled his eyes and tapped his foot loudly on the ground while I continued to look for the next 30 seconds. I was so embarrassed, I just got up and said "I will look in my car for it and come back, thank you". Absolutely disgusting the way he treats customers. I have never written a bad review or complained about a place in my life, but his terrible attitude made me feel like I had to! I also complained to CVS headquarters. read more

This location is the worst! There is a balding pharmacist clerk who wears glasses and maybe been working here for a few months. He has a mean attitude and I believe he is racist too. He literally always roll his eyes everytime I come in to pick up my prescription. I don't care for his tone or demeanor. He and Most of the employees here seem rude too and could benefit from customer service training. I am definitely going to transfer my prescription to my old CVS pharmacy, I only had transferred my prescription here because in 2021 it was down the street from my new home. read more

When the "A" team is working it's a good pharmacy. If they are not, you get the "F" team. Which could be interpreted many ways , none are good. After getting a text saying my Med was ready. It wasn't, after 2 trips and 3 HOURS, I am still waiting. I really think they are just messing with me at this point. Nothing, absolutely nothing is OK with this , both stops I was asked to wait 20 minutes. This last time has been 2 hours and I'm still waiting. I've never seen such a slow unconcerned group of employees. It's not a matter of COVID 19, which is always the blanket excuse. There are the same number of employees back in the pharmacy, all worthless. One can't type or hear, I personally now know the spelling of names and DOB of 50 people, and I'm about 25 feet away from the counter. As I sit here they are still not filling Rx's , but still asking people to wait 20 minutes. Why? My Rx should be filled first and it will take a lot more than 20 minutes. I have heard the same " canned response " to 90 percent of the people in line. I'm glad I'm moving out of this area and won't have to deal with this pharmacy or the lazy people in this State. read more

Pharmacist said on the phone that he saw the prescription from my doctor and would refill my prescription and be ready the next day. WRONG!!! The pharmacist failed to refill my prescription and did not even have the decency to call and tell me that he could not refill it. So I wasted a trip to the pharmacy to find out that he never filled it. Worse yet, this fell on a weekend, so Cooper medicine had to call my Doctor and pester him on a weekend to call in a new prescription. So now, I will be without my medicine until my Doctor can call in a new one. This is very bad business practice on the part of CVS. Very unprofessional and very irritating. read more

Probably good for store stuff but dont just drop off your prescriptions without checking prices first. They charged us double for capsules that were over the counter. read more

This was just your typical everyday CVS nothing really special about this place. The staff was friendly and the place was very clean so those are always major reason to come to a place. The shelves were stocked well so there was nothing you really needed to worry about because they more then likely have what you need. There wasn't a long line at the pharmacy either they seemed to be quick and getting people in and our which Is always a nice surprise. The parking lot was big and not really crowded so there was plenty of parking spots so nothing you have to worry about either. Come here for convince or pharmacy and you will not be disappointed in any way shape or form. If I do need to stop at a cvs and am in the area I will come back here. read more

CVS In Riverton has a fully staffed pharmacy with a drive thru for all your medical needs. They also carry a good selection of greeting cards, milk, eggs , bread, drinks, candy and a variety of household items. A photo area is also available for your convenience. I got an old VHS tape converted to DVD last year and was pleasantly surprised with the quality considering the tape was pretty beat up. Since it's a small town store, no need to worry about the crowds. A regular stop for me. read more

Like most CVS stores, the wait to get anything from the pharmacy is excruciating. Be prepared to spend at least 30 minutes in the store if you're coming in to pick up a prescription. read more

Although the staff is wonderful, they often did not have items that are on sale. This week they didn't have 4 sale items. They only had one of a 2 for $5.00 item. Twice in recent weeks the register did not ring up a sale price, luckily I caught. If you shop there, check your receipt. read more

Great pharmacy staff-called me to let me know when my daughter's pediatrician called in her prescription and that I could come get it within minutes. read more