THIS IS UNBELIEVABLE, READ 'til the end! I've been using East Park for 20 years, and my mother before that for decades. And for the most part, it has been a good experience. UNTIL YESTERDAY. I called to get two scripts refilled and delivered. It started with a new woman answering the phone. When I asked when the delivery would take place, it took several attempts for me understand what she was trying to say, as "I'll be there an hour at two" made no sense. It was noon. Finally, I made it into a sentence which she confirmed, she would be there in the hour after 2. I have a video doorbell, but I keep the sound off on my cell. I happened to pick up my phone, and saw a notification that someone was at the door. I looked and there was a Very big woman standing there, maybe 6 feet tall? I tell her I know she's there, but that didn't heard a doorbell.
I get there, and this large, towering woman is there, I open the door. I figure I better make sure she knows what to do for next time. I say, "why didn't you ring the doorbell?" She points to the front door of the house around the corner, and says rudely, "I did ring the bell." ( I wonder how big that chip on her shoulder is?) The instructions have always been, including our previous discussion, to come to the side door and ring the regular bell on the door jam. There's a sign on the front door saying deliveries to side door. My other half works at night, and had been trying to sleep, she woke him up. "OK.. let's review. Here is the doorbell you need to ring." She tried to push it, with a serious attitude, and these super long nail salon nails. She couldn't ring the bell because her nails prevented it. She says, "See? it doesn't work." I push it and it works just fine. I suggest maybe she carry a pen or pencil with her for such things in the future. I ask her to give me my prescriptions, I hand her a tip, and close and latch the door quickly, glad to end our contact. Her whole approach was menacing and frightening.
Then she starts banging on the glass door with her hand over and over again, "Open the door! Open the door!" I reply, I am not going to open the door, and tell her to go away. She bangs it some more, and finally says, "I'm leaving it on the step." I wonder what. I wait until she is almost to the curb and I open the door. She had broken off a piece of my video doorbell. Fortunately, I was able to get it back on. I closed and locked the door lest she return. I was frightened and shaken. ALL TO GET MY PRESCRIPTIONS! I came back into the main house, locked up, and counted my blessings that things had not gotten physical from her. I had an asthma attack. AND THIS HAPPENED....
I thought for a while about whether I should call the pharmacy to tell them how I had been treated so menacingly by this new girl. I decided they should know. Liability and all that. So a while later I called. I told the female pharmacist, Davel, what happened, and said I didn't want her deliver anything to me in the future. She responded that she didn't "think that would be an issue". A couple of hours later, Hirin, the head pharmacist called. I thought, well, this is so professional, he's calling to apologize for her awful behavior. NOT!! INSTEAD, HE ASKED HAD I GOTTEN MY MEDICATION. I SAID YES. AND HE SAID.. (HOLD ON... ) "GOOD, BECAUSE YOU HAVE TO FIND A NEW PAHARMACY IN THE FUTURE." He had no interest in ANYTHING I had to say. He said, "everyone loves [her] and we aren't going to be your pharmacy anymore." OMG!
One can only imagine how hard it is to find help that holding onto someone who will certainly behave like this with other customers, since it is clearly how she is, is more important than retaining a long-standing customer and her family. NEVER in all my life have I been afraid to accept a delivery from anyone, anywhere! But this woman deliberately and intentionally scared the living daylights out of me. And if she did it to me, she will do it to other people, too. It was clearly her nature. I wonder what they would think if I told them I had it all on video from the doorbell? Oh, and later, my other half found my tip had been left on the step.
I hope these guys have liability insurance. I suspect they will need it. I have never had a problem with any of the former people. In fact, I had warm relationships with several of them. read more
