I went online to sign up for a Covid vaccine and a flu shot with Walgreens…read more Walgreens sent me a list of options where I could get it done. The closest location was the Walgreens at Columbia St.in Rensselaer. The store is larger and cleaner than the Walgreens I usually use. I set the appointment a few days ahead. When I arrived, I went to the pharmacy located at the rear of the store. I was asked to fill out some forms. Then, I was directed to a small room where a staff member administered the two vaccines. I was in and out of Walgreens in about 15 minutes. There was minimal wait and the staff was so professional. I recommend this business and its staff for making the vaccinations ver efficient and almost painless.0

Came in to print photos and send some packages and the whole team was friendly, professional, and…read morekind. Good people and outstanding job today, thank you all!

Horrible Customer Care! Absolutely no help at all when I…read morejust wanted to set-up an account. I'm switching to another Pharmacy today! (Guilderland location)

On 11/4, I called the pharmacy four times and each time a rep answered and hung up the phone. I…read moreeven called the regular store phone and when they transferred me to the pharmacy, whoever was on the phones picked up, said nothing, and hung up - as if to avoid speaking to customers. I figured I'd just refill my prescription using the automated phone line. Did that and it said my prescription would be filled by 3:45 same day. Before leaving the house, I called again to make sure it was ready before making the trip there, as I live 30 minutes away, but again, hung up on. I got to the pharmacy at 4:30 and the attendant let me know, in a very short manner, "We don't have anything here for you." I let them know the automated system said it would be ready for pick up by 3:45, to which they responded "well we need an order from the doctor." Shame on the automated system for its error in ETA and shame on the employees at the pharmacy for not answering not one of my six calls. This trip could have been prevented and I could have reached out to my doctor before their offices closed had I known. I'm going out of state tomorrow morning before the pharmacy opens and now I'll have to wait a week to pick up. Someone's needs to be educated on how to do their job, especially when they're dealing with people's medications.

This is a huge store always neat, clean and well stocked. Pleasant staff. Always sales. Convenientread more

Great store always well stocked, clean and very friendly staff. Pleasure to shop there!read more

Not bad pharmacy especially if you have insurance and CVS rewards card. Save a lot of money that…read moreway. Got 8 free COVID tests from my insurance.

Fell ill while visiting Albany and had to have a last minute medication script filled. I gave the…read moredoctor this CVS as it appeared closest to the Fairfield Inn and Suites on State St. Within 2 hours the CVS called and left me a voicemail saying my prescription was filled and ready for pick up. I was very happy with the speed the script was filled, communication and that it was in stock. While driving to leave town we picked it up the next day. When my partner went in to the pharmacy to pick it up there was a pretty long line at the pharmacy. My partner said the line moved at a decent pace. Once at the front the pharmacist was very fast to get the prescription and complete the transaction. The speed was top notch! We were very happy with a seamless prescription filling especially while traveling out of state. I would absolutely recommend this pharmacy and pharmacist! I am happy we chose to drive to pick it up and not walk. The area is not one that I would recommend walking through unless you are familiar with the area or have a local with you. The area seemed a bit rough. There were some quite obviously on drugs individuals wandering by while I waiting outside in the car at 1pm on a Sunday afternoon.

Please get rid of your new AI "communication" system! It's horrible!!! I can't tell you how many…read moretimes I had to call and then wait for a callback because you can't get through. You now have to leave a voicemail and wait for a callback. And if you forget to ask a question you have to go through that whole process again. Just answer the damn phone.

I went to pick up my medication a week ago from the drive through. A young man (probably in his…read morelate 20's) took care of me at the window. As I'm waiting for my medication the cvs employee coughed and didn't cover his mouth. He was not wearing PPE and gave me the medication as if this pandemic is a joke. I was extremely upset and told him he can be A symptomatic and could easily pass this on to me or anyone else. He started to laugh and joked that nothing will happen. I'm scared and paranoid at this moment. I should not have to deal with such carelessness from a Pharmacey employee. Usually people go there to pick medication because they're not feeling well. This man didn't care to keep customers safe. He clearly should not be working the window at CVS. This pharmacy should train employees to take precautions seriously to keep themselves and customers safe.

i had a GREAT experience with Keke at the pharmacy. she helped me with an issue with my provider…read moreand went above and beyond to make sure the issue was resolved. i felt heard where usually i am dismissed. thanks again Keke i really appreciate all your help and appreciate your kindness.

Years ago (decades), I bought all my cosmetics, hair care and skin care products at this CVS. Over…read morethe years, the pharmacy wait got longer and longer, and both the pharmacy and store staff got more unfriendly and less helpful, while prices shot up exorbitantly. I think they hike the prices extra because this pharmacy is located in Delmar and they assume everyone has money. My neighbor's daughter worked at the store when she was in high school and was constantly pressured to work more hours. That was the last straw for me. I support workers. I do not support companies who exploit the folks who work hard making them money.

EXCRUCIATINGLY PAINFUL!!! Impossible to reach anyone at this store -- insufferable phone system!!!…read more CVS clearly doesn't care about its customers!!!

Used to be a decent pharmacy but has gone downhill. Pharmacy staff also used to be really good and…read morevery friendly. Not so much since January. Rude, unhelpful, lazy, and if you call and ask to have scripts mailed now, don't expect them to do it. Twice I called when scripts were not received and twice told here was nothing to send - they put back on shelf when I did not pick up after 5 days. Despite speaking with two different people over 7 days there were no notes on file and they claim they did not receive a call to mail. Very rude staff. Transferred all my scripts. Covid and short staffed, or not, I won't spend my money where I am treated poorly.

Wasn't in the store for thirty seconds before I had a security guard in my face accusing me of…read moreshoplifting because I took my sunglasses off. You read the above correctly. For the record, I'm a middle-aged white woman. I can't imagine what it must be like to shop there as a minority. That incident alone would be enough to keep me out of the store, but sadly there's more. Like most drug stores today, everything you would typically go to a drug store to buy is locked up behind plexiglass. There are signs everywhere talking about cameras, and the general vibe is that there is no possibility that anyone who isn't a criminal would ever have reason to enter the store. I was there to buy some packing tape, which they sell for around $15 a roll. At that price I could have paid to had it shipped overnight from Amazon. It's sad, because CVS used to be a normal store. I will never enter one again for any reason.

Please repair the telehealth prompt to not require me to speak into it again, otherwise I will not…read morebe willing to work with this location

It's a really nice and friendly pharmacy which provides very nice service. But unfortunately it…read morewill be permanently closed this month. I feel disappointed about this.

Stopped in here to pick up some snacks for the road, some soda and one of those cigarette lighter…read moreto use adapters for my car, and they didn't keep me waiting. I had walked up to the registers where the cashiers usually are, and they ran right up and cashed me out. I love prompt service. They hooked me up here.