Despicable, Nasty, Mismanaged Store That Should be SHUT DOWN!
CVS's have a low bar to begin with, but this place is as bad as it gets!
For the simplest of transactions, the miserable staff - including the manager and pharmacist - could not have been any ruder or more disrespectful.
After purchasing a two-pack of CVS brand vitamins last night, I noticed that the receipt was missing the price! In fact, the whole right side of the receipt column was missing!
Since I need the receipt to submit to insurance, and also want evidence that I've paid for whatever I'm walking out with, I pointed the missing price area out to the cashier....whose response was surreal. She said she was aware of the problem, because the register's printer was omitting the price since earlier in the day!
That being the case, why would this horrible store continue to check customers out at a register with a defective printer, meaning that any customer getting a receipt from this register would be missing the prices of whatever they purchased?!! Why inconvenience customers, make them have to ask for another receipt, or be stuck with a receipt that doesn't show their payment?
Either fix the printer, or put a bag over the register/printer saying out of service!
But not at the Ramsey/Interstate Shopping Center CVS, where the motto is, "Screw the customer!"
Adding to the absurdity, there was a bad rainstorm outside, so I was the only customer in the store--with lots of other registers they could have used other than the one they knew was attached to the defective printer!
When I asked for a correctly printed receipt, the pharmacist and manager were called to the register, took my receipt and vitamins, and disappeared! Literally!
After close to 15 minutes in this horrid CVS, I'd had enough Apparently there was no way to print a duplicate receipt, so I asked to simply get a refund for what I had just purchased, to allow me to get out of the store.
I wanted my $39.99 plus tax back on my charge card. As the last customer to make any purchase in the store, this should have been the easiest transaction.
But both the pharmacist and manager refused, first claiming they didn't know how to do the refund, then that they would have to call someone (who?), and then requesting my driver's license!!
That's funny, but my license wasn't required for this miserable CVS to take my money for the overpriced vitamins on which they failed to provide the required receipt. And I had absolutely no reason to give these nasty, belligerent employees my license now as if I were some sort of criminal trying to steal something.
But at this point, I had ignorantly given the pharmacist the price-missing receipt (15 minutes earlier!) under the false pretense that she was going to make a new one, and she had also taken possession of the vitamins.
I gave them a final opportunity to either print a clean receipt bearing the price I had paid, or refund the money I had just paid, with both requests refused.
With the pharmacist still holding my receipt as well my purchase, I asked that these be immediately returned to me, which she initially did not want to do(!), which now amounted to theft of my merchandise. I replied that she was committing a crime, and needed to return my stolen property.
The vitamins were then placed on the counter, I picked them up, and, over 20 minutes after first walking into this hell hole pharmacy, left the premises in disgust.
This store should be shut down, and the manager and pharmacist working the evening shift fired.
There was no apology, nor understanding that customers are entitled to a receipt for whatever they purchase without controversy or argument. Or, if the customer is denied a receipt and wants to return what he just bought, that they have an obligation to refund the payment without difficulty or belittling the customer.
The CVS/Aetna monopoly is out of control, treats people like garbage, and believes they're above the law. They're not! I intend to get my money back, and will never shop at CVS or buy a CVS brand product again. read more
