10302 156th St E
Puyallup, WA 98374
Staff:
Pharmacist: Richard
Tech: Brady
Cashier: Taylor
I had a negative experience at Target CVS Pharmacy when I went to pick up my prescription. I arrived at your pharmacy around 11:30 am to pick up my prescription. I noticed that the insurance was not correct. so I asked the cashier, who had long brown dirty hair and no name badge, to verify if the correct insurance was applied. He did not apologize or show any sympathy for my inconvenience and walked away from me. So I followed him to another register. He seemed annoyed by my request and took a long time to make the adjustments. Then he told me that I had to wait for another 15 minutes for the prescription to be ready. He showed no empathy for my frustration and walked away from me. He came back a few minutes later when I was explaining to my spouse what was going on, and he said in a rude tone, "Get over it" and raised his hand at me in a gesture to go away. He ignored me and started to help other customers, leaving me standing there in disbelief. I felt disrespected and humiliated by his behavior.
I was waiting at the first window to speak to the pharmacy manager about the issue when another employee the Tech who also had long brown dirty hair approached me and asked if he could help me. I politely declined and explained that I wanted to talk to the manager. He then became angry and said "Bye!" in a sarcastic tone, waving his hand goodbye at me and walking back to the back of the pharmacy. I was stunned by his disrespectful attitude and again felt humiliated in front of other customers.
The person who came out wasn't rude but wasn't nice and asked me what I needed. I asked him if he was the pharmacy manager and he said, "No, he is the pharmacist." I asked him if he could write down the names of the staff because none of them had name badges on. We talked for a few minutes and he explained that "No one cares, because they are graded by the number of people that they help." I was stunned by what he had just said. I asked him how we could prevent this insurance issue the next time I come in. He said it couldn't be fixed but to call ahead of time to make sure the correct insurance was applied, that it was easy to fix, and that any of the staff could do it. So I don't understand why I had to wait for 25 minutes to have it fixed. I do understand that a new label needs to be made so the prescription would ring up correctly, but that is a quick easy fix.
The pharmacist then loudly questioned me if I wanted to get my TESTOSTERONE prescription, drawing the attention of other customers, and embarrassing me.
This incident was unacceptable and reflects poorly on your company's reputation. I request that you take appropriate disciplinary action against these employees and ensure that they receive proper customer service training. I also expect a letter of apology from the staff including the pharmacy manager for the inconvenience and distress they caused me.
I am very disappointed with the way I was treated at your pharmacy. I expect an apology from you and your staff. I also expect you to train your staff on how to handle customer incidents and how to be respectful and professional.
I have enclosed a copy of my receipt as proof of my visit to your pharmacy. Please contact me at (253) ***** to confirm that you have received this letter and inform me of the steps you are taking to address this issue. Thank you for your prompt attention and cooperation.
I will report this matter to the Better Business Bureau and the State Board of Pharmacy.
Sincerely,
a concerned customer read more
