Over the past 1.5 years, my vet has called in a prescription renewal three separate times. Each time, they had to call multiple times and even fax the prescription, yet the pharmacy still didn't fill it. My vet also spoke directly with the pharmacy on each occasion, but that didn't resolve the issue. I even called myself to ask questions and requested a call back. Instead, I only received a text asking if I still needed a call back--but no one ever actually called me. This level of service is unacceptable and very disappointing read more

Here's a tip: If your app and your pharmacy cannot sync up and give the same refill dates, you're doing something wrong. The app told me that my prescription was ready for refill today, on the ninth. So I called it in. I wanted to make sure it could be done today, so I called; they told me that it WAS NOT refillable today, despite the app's information. This, obviously, makes me confused, and actually contradicts the refills I previously received of this prescription (that is necessary, mind you). The worst part is, we have no way of knowing it's not refillable unless you call ahead (you shouldn't have to, that's the purpose of the app), or if you drive to the CVS, just for them to tell you that you drove there to do nothing but waste your time. Be better. 4/10/23 UPDATE: They're withholding my medication because of "pharmacist discretion"; this means that, despite needing my medication, the lead pharmacist will not give it to me. I have evidence that I am able to pick up my prescription three days in advance, which is part of a 28 day policy. The lead pharmacist has decided that he does NOT have to follow this policy, and can give me MY MEDICINE as he sees fit. I have no say in the matter, and when I spoke to another pharmacist on the phone, she simply said she "won't argue with me". Luckily for her, I can argue all day. YOU do not have the right to tell me what medications I do and do not need. You have no right to change the rules as you see fit, screwing over anyone who needs medication, not just me. You have NO RIGHT to say you "don't feel like arguing with me" because you KNOW you are in the wrong. I'll attach the photo evidence. Do not waste your time with pharmacists that would rather stroke their own ego than help the community. read more

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This place is hit or miss, it can be super easy but it can be awful service too. Today takes the cake, I walk up to the counter at 1:29 and a gentleman greets me, "we will be right with you." Then his coworker comes from he back and says, "Actually sir we are closing for lunch at 1:30 so I can't help you now. You will have to come back after 2pm." I can appreciate that they need to take a lunch but the only one in line and I need 1 script picked up. What the heck kind of customer service doesn't just help me and close. Pretty bad, I wish they were not the only place close to my house. read more

This CVS Pharmacy is an excellent place for medication and any help related to health. I'm not sure why all the negative reviews, I've been to other brand name pharmacy and have encountered some great service.However, this CVS, Doug (amazing Pharmacist), and the staff, too! Keep up the excellent service!!! read more

I had called this store and Samantha picked up the phone and helped me so much! She made sure that her answers were very clear to me and in general was so sweet and funny! If you need someone to answer your questions, definitely go to Samantha! read more

Worst costumer service I called to ask for my medicine and the guy was super rude saying he didn't had it and hung up on me

Horrible customer service. From A to Z. Too many interactions and issues experienced between The technicians and pharmacist that involve the staff being rude, dishonest and lazy. This is the only CVS that I have encountered with staff like this. read more

My daughter had just had oral surgery. I had her with me and was trying to quickly get her pain medicines and antibiotics. I was quoted 2-3 hrs for to fill prescriptions and I believe the technician laughed when I asked if he could stop to help me as it was urgent. I pretty much begged the pharmacist to help me faster and they said there was nothing they could do - claimed short staff due to COVID. I was a loyal customer for the last 7 years. I went to Walgreens on Lockwood, the lady was super polite and helpful, took the time to answer all my questions, and they filled everything within ~20 minutes. Not the kind of customer service I expected in an emergency situation. I will be going to Walgreens from now on. read more

Great place if you'd like to waste an hour of your time waiting in line at the prescription drive through. I don't know what they're doing there but it's clear they are not ready to serve customers. read more

CVS Pharmacy - Long lines. Terrible service. - Drugstores Near Me - OVIEDO, Florida

Made an appointment for Covid test prior to travel. Site and confirmation came from minute clinic yet upon arrival you are shuffled to the one lane drive thru and have to wait with regular pharmacy drive up traffic. What's the point of making an appointment when you arrive early and have to wait 60 min in the drive thru lane read more

The wait at the drive through for the pharmacy is always excessively long. There is no sense of urgency , and usually 15min or longer wait.

If I could give zero I would. Needed an emergency prescription (three pills) to hold me over until my delayed prescription could be filled the following day, they refused and told me I was not the only person who needed prescriptions so I'd have to wait (and miss two more doses). This was my heart medication I absolutely could not miss. I ended up going to Walgreens where I previously filled the script and purchased it without insurance. I understand having to wait for a crispy and that I'm not the only person. But to give me three pills to hold me over would have taken all of 2 minutes. read more

Been waiting over 24 hours for my pain medication after oral surgery!!! No empathy or concern / go somewhere else!!!!!

This store is a total waste of our natural resources to turn on the lights. They should close it in order to provide better customer service. Employees are rude and about as caring as a box of rocks. When they request refills from your Dr. they only request 30 day scripts so you don't get the benefits of your insurance and the discounts for requesting 90 day supplies. read more

I can't believe that a pharmacy department could be so dishonest. Went in to have a prescription transferred from Costco to this CVS for our dog. They said no problem also told them we were using GoodRx. No problem they said. When it came time to pick up the prescription they said $102 instead of the amount GoodRx coupon says. Told us GoodRx does not accept discounts for dogs. Called GoodRx and they do accept for anyone including animals. We walked out without the medication went back to Costco and they take the GoodRx. I will never go into this CVS again do not like dealing with dishonest businesses. read more

Closes at 10 what good is that? We have one every mile and you still have to drive to find the one that is open. You can also forget about getting a compound drug. This CVS in particular has a big problem getting prescriptions out. I don't know how many times they tell me it will be done in 3 hours, come on guys, hire more people if your that busy. read more

I have never been treated so rudely before! I was in the pharmacy drive through line behind a car and when I pulled up to the window, the worker took a GIANT sign that said Pharmacy closed and stuck it in the window and said "we're closed!". I would never use this pharmacy if I didn't have to!! read more

I think this place is great!! The staff always willing to help. I always get my medication on time and when there are things that I need I can't find anywhere else they seem to have it. So fairly convenient. I'd say the only downside would be the drive thru but that's just cause they are doing COVID testing via Drive Thru delaying being able to pickup prescriptions without leaving the car. I just go inside now so I don't waste the gas sitting there while others are getting tested in front of me. read more

I'm not a customer there but I'm glad I'm not. Called the pharmacy and went straight to waiting music and after 15 minutes someone picked up and just hung up. Mind you no one ever answered the phone. I love these big chains, they get away with everything. read more

Do not use this pharmacy. The staff is horrible. They have lied to me and my wife. They are not cooperative and multiple doctors have told me they have never worked with a worse pharmacist. Zero stars!! read more

No star for these idiots in the pharmacy dept. constantly have issues with this place, rude, no one works there and today have some black haired old woman in the pharmacy hold me up waiting for some woman to come out of the restroom to check her out as I just stand there waiting to be helped. Took me 30 seconds to do my transaction but I ended up wasting 15 minutes of my time waiting on this woman who was nowhere in sight. I will be transferring my prescriptions after this and been with you for two decades. read more

Unfortunately, Aetna (who now owns CVS), requires I use CVS for my prescriptions. If you have any option, and expect any kind of decent service; run like the wind away from the Lockwood CVS. They have most terrible customer service and administrative capacity of any modern pharmacy I have ever seen. Normal drug dispensation is not just terrible, I also went for my free flu shot that "needs no appointment". After 45 minutes of waiting I left and went to Publix where I got the shot in less than five minutes and a $10 gift certificate! However, what they do to paying customers trying to get their prescriptions is their real problem. If you enjoy being treated monthly like you are scum on their shoe that they need to wipe off and constant administrative errors when you go to get your prescriptions; you will love the place. Otherwise, go some place else if you have the option. read more

I've been using this store for several years for my monthly prescription but the customer no service is ridiculous here. Picking up a paid prescription should only take 5 mins, not 50 mins. I had a receipt to prove payment but they said I had to pay again and then dispute later on. This cvs is a joke and informed them I would be using Publix from now on, they didn't even care. read more

The pharmacy at this store is completely unprofessional, especially the pharmacist Akram Mussoud who feels like he can over ride doctors orders and decide how drugs should be taken. I have been getting a medication for 6 months since it was perscribed in March. Every month he gave me 4 one dose viles to inject myself. The vile is 1ml, what one dose means is that you take your dose, whether it be .5 or .75 and you get rid of the rest. Last month Aug, my doctor called in more refills as he usually does after every visit. The pharmacist filled it even though I had refills left on my previous script. When I pointed that out to them, they exchanged it, then told me that they could only fill it one more time before it would expire. Then they would fill my new script beginning in Sept, which had only 4 refills. I informed him that my next doctor's visit would be in Febuary, and that it wouldn't be enough to last till my next visit. I was almost sure that my Doctor had written another script in between the one in March and the one in Aug. I was getting comprehensive blood work done before my next visit to see how the drug was working. When I got home I found a copy of a script my doctor had written in May, I went back to the store to show Akram Masoud the copy and he said he never recieved it. I checked out the CVS app on my phone and sure enough it was there. So when it was time to refill it again, he informed me that he had already written as many as he could with the March script, so he was going to fill it with the script from Aug. I gave him the script number of the one that was in the system from May and all of a sudden he found it. So since he felt shamed because he screwed up, he decided on his own that he was going to change the way he was going to dispense it to me. Now he said that he would give me 3 viles for every month, that I should use the .75 out of each of the 3 viles then for my fourth dose, I should fish out the .25 of each of the previous 3 viles to make one dose. He said that he had been giving it to me wrong in the past and this is the way it was going to be from now on. I told him that that wasn't the way my Doctor explained it to me. And he literally said he didn't care what my doctor said, this is the way it was gonna be. I told him I wanted to rest of my script to tranfered to Walgreen. He told me that they had to call him. When I explained to the pharmacist at Walgreens what had transpired. It was her that explained to me the one dose concept. She said those viles were not meant for multiple doses, that you took out you dose and threw out the rest since you had alread poked a hole in it. But Akram Masoud was even more vindictive than that, he had given me 9 viles and wrote in script app that he had dispense a three month supply. So he went from 4 viles a month to 3 viles a month and I could do nothing about it, since I would not be able to fill it until the 3 months was up. So if this is the kind of service that you are looking for, a pharmacist that is such an Ego maniac that he tries to screw you over because you pointed out a mistake to him, then feel free to visit this sadistic pharmacist and take your chances. When I went back and confronted him, he became very subdued then call the store manager so she can hear my frustration and the second I cursed he told me I could not come back to the store anymore. When I asked about my other scripts that I had there he hid behind his little monitor and would not talk to me, after he had been so rude in the past. Now he wanted to play the victim. What a horrible experience to have someone control your medication on you like that, just becasue they can't admit their mistakes. read more

The staff in this store are friendly and the bargins are nice. I can't say enough good things about Britney whom I believe is the manager. She greets every customer with a smile and makes you feel welcome. read more

CVS Pharmacy - Drugstores Near Me - OVIEDO, Florida

I frequent this CVS constantly. . . to the point that the pharmacy staff recognizes me. Yesterday afternoon I went inside, for a change, to pick up a bottle of vitamins for my son, but to also pick up 2 scripts for another family member and drop off 2 for myself. I was behind 3 people and had no real issue waiting. As it was finally my turn, I was trying to pick up my scripts and pay for the vitamins I mentioned that I had 2 scripts to drop off also. While the clerk helping me was sweet and courteous, another older woman/member stepped up to listen in and mentioned that my script which were dropped off hours before weren't ready yet - they needed another 10 minutes and that if I want to drop off scripts I have to go to the drop off window - I wasn't allowed to drop them off there. I found that somewhat strange since I was doing other business there and that no one else was behind me waiting. So a bit perturbed, I paid for my vitamins, told the clerk I guess I'll drive through in a bit since I didn't want to wait any longer in the store and then I sauntered down 10 feet to the 'drop off' window. This same woman walked down to the 'drop off' window and picked up my scripts and asked me when I wanted to pick them up. Are you kidding? Couldn't you have provided good customer service by taking them where I was? I understand if there was a longer line and you wanted to check people out quicker, but there was no one else waiting. I'm a rule follower, but really? Come on now. . . Yes, I left extremely perturbed and when I drove through to pick up the other scripts from the earlier drop off that weren't yet ready when I was in the store, the other helpful clerk took care of me and I think she realized the situation and was embarrassed herself. This almost makes me want to change my pharmacy after all these years. . . wow. Not happy. read more

The pharmacist at this store Akram Massoud is a total narcissist and thinks he knows more than your doctors. When he claimed that my doctor had not electronically send him a script, I went home and found the copy of the script. I brought it in and he again denied that he had it. It occurred to me to check my cvs app and there it was in my app showing that they recieved it and the date it was received. When I called in and gave him the script number he acted like everything was fine. He filled it out incorrectly on purpose with malice shorting me three weeks of medication. When I pointed this out to him, his response was that he had filled it out Incorrectly in the past and that this is how he was going to fill it out going forward. I told him that's not the way my doctor said it should be filled, he looked me straight in the face and said he didn't care what my doctor said, and that he was going to fill it out this way going forward. I consulted 2 other pharmacists who said that he should of filled it out as it was prescribed and not how he wanted. He is an arrogant and rude person with no people skills whatsoever. Don't get your scripts through him. CVS just lost another customer because of him as I transferred all my scripts to Walgreens. read more

Only reason I use this store is because it's closest to my home and they take my insurance. Otherwise I wouldn't shop here. One particular pharmacist is rude. She treats her customers with indifference and mild irritation. I try avoid her if I can. read more