It's a busy location because it's quite busy off of Milwaukee and Touhy is really busy too, so be careful. They share a parking lot with Starbucks so that's something to consider as well. The store itself is what you'd expect from CVS, spread out in a logical manner and the aisles are always stocked. The staff has been friendly and if I'm ever in the area, it's a pleasure to come here. I'm a real big fan of CVS, even when the coupon machine is not working. read more

On Friday, 9/4/26 at 5:44pm at store #4581, I attempted to purchase items using our NPO tax exempt at the POS with the "manager," named Jacob (cashier #2393832). Here is what happened: Jacob says hello, and I say hello back and he immediately starts ringing up my items. This interaction occurred while he was scanning and bagging the items. Me: "Hello, I need to buy these using tax exempt status please." Jacob: "We don't do that here." Me: "Tax exemption? ... yes, you do." Jacob: "NO, we don't. I've never heard of that." Me: "Ok, let me speak to the manager please." Jacob: "I am the manager." Me: "Then you should know how to do tax exemption." *Jacob has finished ringing me up, and goes to the payment screen, tells me the total and I respond, "did you take the tax off?" He swings the screen and points that there is no option for him to do that and says: "That sounds like an IRS PROBLEM for you." Me: "I'm sorry? You mean for the NPO I work for that does hundreds of thousands of dollars of transactions per year? That it would be an IRS issue FOR US because YOU don't know how to do it?" Jacob: "I've never done it before." Me: "So because you've never done it before, means it doesn't happen? Ok. Cool. Just ring me up, I'll deal with it on my end." Jacob: "I'm sorry but it's NOT something we do." Me, exhausted and still doing my job at 6pm on Friday night, working since 7am, experiencing the worst customer service I've had in years: Me: "No, it's that YOU don't know how to do it." I pay for my items using my NPO card. I will now have to go through many hoops to fix his ignorance. I also had some personal items to buy, so I used self-check out as I can just use my own debit card. Jacob is on the phone, sees me and waves me over. I go back to his POS, and he doesn't say a word to me, but speaks to the person on the phone, but I didn't know if he was talking to me or the person on the phone, so I say, "Are you speaking to me?" Jacob, points to the phone and looks at me like I am interrupting HIM. I walk away because I am a middle-aged white woman and I tend to only "Karen" out to protect other people, but this guy is pushing it. I go back to self-checkout, and buy my *personal* non-tax exempt purchases, because I know how to do my job. Jacob, from the counter, about 15 feet away: "HEY! I am on the phone, I called and they told me how to do it!" I'm exhausted and I can't. Me: "GREAT. I'm so glad you are learning your job on my time. Glad you are doing it now, please don't treat the next person the way you treated me, JACOB." I wanted him to know I knew his name, and yes, I e-mailed corporate. I do not want Jacob to be reprimanded for his ignorance. I would like to know that when a customer approaches him and the rest of the staff with something they are not familiar with, to not treat the customer like a complete idiot. I worked (and still do, essentially) in client services, so I know how it is to work with the public/clients. I just hope that the managers and the associates at CVS stores learn how to do tax exempt, and not treat customers in this manner. I am giving one star to get this noticed, but I also want to add that the pharmacy techs at this location are so kind and very fast. They do their job incredibly well. Also, any associate I've interacted with on the floor is also very nice and everyone is always working to make the store look and feel welcoming. read more

CVS Pharmacy - OH LOOK I GOOGLED IT - Drugstores Near Me - Niles, Illinois

This is a pretty open and airy CVS location. It's also located conveniently near the major intersection of Milwaukee Ave and Touhy Ave and has a fairly spacious parking lot with easy ingress and egress. read more

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The MOST UNprofessional , UN friendly and RUDE 3 employees in your whole CVS pharmacy world, work at 7139 Milwaukee Avenue , I'd guess. You need to address it. Was sent there from my pharmacy down the road, upon being assured that this pharmacy had my medication when I got there. NO such luck - the employees were super rude, questioning me why nobody from my pharmacy called or contacted them in advance - like it's my job to call them - Hah!. And Each one yelling and shooting nasty looks my way while yelling ! Is it MY responsibility as to who should call whom within your CVs store circles? If so, pay me to work there. So Then they made me wait, all the while the third employee asking how my pharmacy would even that their location had this medication. Of course, the second pharm tech - rudest of the three - miraculously had my medication after 20 minutes of my waiting , watching all three - she was super angry, stomping around - and didn't want to give me eye contact upon returning to register , but she said she found my medication that another patient returned - she claims when I asked her how she had it - and practically threw the medication on the counter. Thought she'd kill me ! Omg - who do you hire at that pharmacy? I AM most definitely complaining to corporate as I did to my pharmacy just now !!! Customers and buyers everywhere- BEWARE of nasty pharmacy staff at 7139 Milwaukee Avenue. Unless you want your head chopped off , that is. read more

Worst store ever. Once again, another wasted trip, as today's adventure was " the systems are down" come back in about 30 minutes. Who has that kind of time to waste! So frustrating!! I need to change locations, and I sure hope they are better. read more

Always understaffed; especially the pharmacy where it is at least 20 minutes in line to get meds and 1 person in front of you. CVS corporate is to blame for understaffing because the employees at this location are all nice. read more

Telephone service is abominable. Personal service is not much better. I agree with others who say these are the rudest people. I am leaving CVS in hopes that Amazon.com or Walmart.com offer better service than the unprofessional and unhelpful service these horrible people provide. There are no words nasty enough to describe them. read more

Thought I'd give them another try after all these years but nope..Can't give zero stars otherwise I would. Not only completely incompetent but rude. When you ask a question they 1. Give you incorrect information. 2. Tell you they're busy to call back later. 3. Act like it's a big hassle to ring up your prescription. By far one of the worst pharmacies around. read more

Dr. Called in prescription stopped in they said they would call me when I'm hour later done. Fast and never had an issue at the pharmacy use it all the time. read more

Probably the worse CVS pharmacy around! Prescriptions not ready even when you receive text message saying it's ready for pickup, then they tell you come back later, they even screw up on the dosage....staff is simply rude! read more

I have always had a good experience with this store: the employees are nice and competent. I have only visited the pharmacy a few times (nothing special tbh) but the front counter people are very helpful. The gentleman this afternoon put together a quick pickup in a timely manner and dealt with my annoyance over some protein packed almonds (over the phone, my partner, G, picked it up) with patience and understanding - it was a masterclass in calm, collective customer service. He resolved the issue immediately and I want to give him a special shout out. CVS will always be a superior store for convenience and great prices, and this location is no exception. read more

I received a notification that my prescription was ready. I was on vacation so I clicked on link that gave an option to deliver. That link did not bring me to a page that gave any info on delivery. I called the pharmacy. After 6 minutes of automated menus someone picked up and said Cvs please hold and put me on hold before hearing my response. I then waited 30 minutes on hold with dead space on the other end with no one ever picking up. Such awful customer service for a health care outlet where people could actually need to talk someone. read more

It's your local convenient store and so you get the price of the easy of getting your products you need right away. Where else can you go in the neighborhood to get your best and common goods. People are really ice here and there is everything you need for your home goods outside of food. You have to go further away to pick up your things. Come here and help them out. read more

CVS Pharmacy - January 2020 - Store Front from Parking Lot - Drugstores Near Me - Niles, Illinois

For some reason, this CVS just has far more impressive products than the one by my house. This location seems to have the "Target effect" on me--where I go in for one thing but come out with 3 others. Props to them for having some good merchandise! read more

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Website data about pharmacy hours is wildly inaccurate. Call before you waste your time.

Pharmacy review These folks keep exceeding themselves with bad customer service. They repeatedly make the same mistakes with prescriptions. Their Point of sale system frequently malfunctions and the technicians dont understand it. It will leave you waiting at the register unable to opt to use a different card than your card on file. They repeatedly accept prescriptions from a Doctor when they dont have the medication, not informing me that they have a supply chain problem, until I have waited in line for 15 minutes. Note: this is even though my other pharmacy has the medication in question in stock, always. Frequently the technicians communication skills are sub par. Which just makes the mirad of problems that much more aggravating. If I didn't have my prescriptions here already, I never would use them. They got me like the lobster in the pot. They went from mediocre to absolute crap, and now I have to do a bunch of unnecessary rerouting of prescriptions just so I dont have to put up with this nonsense multiple tiles a month. Which brings up another issue, they cant seem to fill my reoccurring prescriptions each month without multiple trips. "Oh that's out of stock" "we need a renewal " etc etc. Avoid this place like the plague. read more

Finally I can order delivery of my husband's medication through my phone CVS APP. In the snowy day of winter, CVS can deliver my husband medications to my house faster than I go to the store to pick them up. Thank You CVS, you make my day !!!! Love you all, keep up the good work!!! read more

I just spent over an hour at this CVS waiting to get a COVID test at an appointment time I booked 3 days ago. You can't get a COVID test at CVS unless you are high risk or had an exposure. I had an exposure, so I scheduled a test. After getting to CVS 15 mins before my scheduled appointment time and then waiting an hour for the test today, the rude, disrespectful, and unhelpful pharmacist told me she couldn't give me a COVID test because their electronic medical records (EMR) system was down. While that would explain why results might be delayed, that does not explain why I couldn't get a COVID test today. The pharmacist simply refused to give me one. The pharmacist also angrily refused to reschedule me for a COVID test and basically just told me to leave. CVS and the pharmacist offered no resolution and basically told me to get F myself, despite me repeatedly informing them that I had a COVID exposure. Real professional and responsible. CVS is incompetent and irresponsible. DO NOT waste your time trying to get a COVID test from CVS, especially at the Niles Milwaukee Avenue location. read more

Don't use the drive thru! Every single time that I have in the last two months there's been an issue with the register. Fix the darn THING! Everyone running around like maniacs back there. I wish I could use a different pharmacy. This one sucks. read more

CVS Pharmacy - On hold for this long! I was told they were giving a flu shot. I guess they don't allow the other people behind there to answer the phone. - Drugstores Near Me - Niles, Illinois

Went in to buy a few items and upon checkout, I am addressed by this guy who appeared to have and accent from India. He asks for personal phone number info, which I declined. (I find this quite annoying basically every where you go today to purchase items). He became insistent and again told him that I DECLINE!! He went ahead and told me the next time I shop there, you will be asked AGAIN-WTF! I responded and said there will not be a next time and if in fact there was, I would DECLINE again. I do not know who this guy thinks he is, however, his aggressive nature when asking for personal info from a customer is completely absurd. CVS - put this guy in check and tell him not to treat customers like that! Glad I paid with CASH! Sheesh! read more

Fairly new location. Very clean. Big lot Store was kinda empty but again its fairly new. This review is a week old (sorry) The lady behind the counter was uber helpful with questions and pricing. And it had that new store smell. Ahhhhhhhh. And its closer to home. Winning. read more

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I made an online order. The confirmation email told me the order would keep 3 days for pick up. However, the order was cancelled in the 3rd day's morning. read more

I have been using this location since it opened. I have always had a pleasant experience. The check out clerks are polite and helpful. The pharmacist's have always been helpful, thorough and kind. I have always found this CVS location convenient and reliable. It's my go to pharmacy listed with my doctors office! read more

This review is for the pharmacy. What a freaking joke! I have never dealt with a pharmacy like this one and I am happy to be switching back to Walgreen's (I only used them because my old insurance made me). They are so unorganized and really don't have a clue as to what they are doing. I've come to pick up prescriptions only to realize they filled the wrong one and then I had to wait an hour and a half while they tried to call my doctor and get the right one filled. Yet they had the correct Rx in their hands!! The last straw was last night when I went to pick up a Rx for an injection. I got the Rx with no problems but they wouldn't give me any syringes!! How am I supposed to use an injection without syringes?!? Am I supposed to drink it? Ugh! So fed up with these incompetent morons! read more

Would like to give this big corporation a negative 1. They refused to deliver life saving meds to an 88 y/o because the credit card on file had expired. The balance was $3. Meantime they had no problem making $ on my mom for many years delivering her meds when the card was good. We will be going elsewhere & I suggest the same to all readers. These people do not deserve your $. Talk about bad policy & not caring. How much does CVS spend on advertising?-Yet they can't afford $3 of charity!!! Shame on you!!! read more

Manager there on Saturday November 28,2020 5:00 PM completely rude. Vitamins listed buy one get one free and did not ring up that way. When cashier called him over he said it doesn't start until tomorrow. I asked him why the signs are up and he said because that is what we do there are so many to do we can't do them tomorrow. That doesn't really make sense to me. I've worked in retail for many years and if there is a sign up then you honor what it says. Then he rudely asked me if I want to return the product. I did not because I needed it and I'm just letting you know I'm never shopping at this location again. read more

I've become such an old lady that I'm reviewing a CVS. Every weekend, I make a trip to Trader Joe's in Park Ridge. I've found that laundry detergent is pretty cheap / usually on sale at either CVS or Walgreens. So I happen to be stopping more frequently specifically at this location. It is always quiet, never crowded. Sometimes you just need a peaceful experience after a bunch of errands. I've always been pleased with this location and have never had any issues. read more

Pharmacy took 5 tries to get my prescriptions right. The Pharmacists think they are doctors. Been taking the same meds for 10 years but these guys think they know everything. This CVS is a total joke. They fill prescriptions for generic that are not covered. The Brand name was covered and was 200.00 less per fill. These people are idiots and always want to contact the DR. Have to go here due to insurance that is not covered at Walgreens. If I could give them a -1 star or 0 i would. Don't go here if you do not absolutely have to! I have another 11 months of this place till i can get back to a real Pharmacy like Walgreen. This CVS flat out sucks! Their Hours suck too. What Pharmacy closes at 5 pm on Sunday and 9PM M-F? This one! read more

I took a covid test at this facility today and was treated very professionally and patiently by the Pharmacy tech. She was pleasant and helpful and explained everything. I didnt have wait long because all the paperwork was ready. I really appreciated this service. read more

I've been coming to this CVS for the past three years now after moving to Glenview in 2015 and have only positive reviews for this location! The staff is always friendly and ready to help, good selection of vitamins, vegan food options and cosemetics. This is my go-to store for all of my home essential needs. And great prices!! Service is great, will be coming here for many more years to come! :) read more

This CVS has what is quite possibly the worst customer service I've ever experienced. They can't be bothered to be of actual assistance to pharmacy customers. I've been filling my prescriptions there for about a year and every time I go there the pharmacists are rude and slow. They consistently take a condescending tone in the way they haphazardly answer any questions I ask them. If there was an alternate convenient location I would take full advantage. read more

The pharmacy staff went above and beyond today assisting with my daughter's prescriptions. Thank you CVS! Your professionalism is very much appreciated. read more

I LOVE the drive-thru pharmacy. They call me to tell me my prescription is ready. I swing by the pharmacy drive thru and I'm DONE!!!! Best thing since sliced bread. read more

The employees were friendly and helpful. I was greeted by them all. I got what I needed and was happy when I left.

Never have a problem with my medication that I needed filled. Good customer service. Store is always organized easy to shop and great associates working and there to help if needed. :) read more

The pharmacy here is a little more expensive than say walmart or Costco but they are always very quick to fill prescriptions. The wait time today was very short. Less than 10 mins. The cost was a little more than expected read more

I'm not a regular at cvs but I found myself in the area with some time to spare and some necessities to buy. I was hoping for a quick in and out sort of shopping experience. What I found instead was anything but. There were close to ten people at the checkout line and the one cashier (where was everyone else?!) was arguing with a customer over whether or not she must bring her valued customer card for a discount. From my limited experience I've never ever needed to bring one into a cvs or Walgreens (they look you up with your phone number). However, that is besides the point, as a cashier, you ought to be mindful of the line and experience everyone is having at your store. I did not appreciate the arguing match she had with the customer that was paying nor her attitude with the rest of us regarding the rewards program. In fact I told her I did not have a card, did not want one, and I made a mental note to never come in here again. I'll drive the five minutes at worst to get to the nearest target or Walgreens. read more

Since moving this new neighborhood I was excited that we were close since I have some chronic health concerns I thought it would be convenient to be able to pick up scripts. I also figured with 3-5 visits a month some familiarity would grow between me and the pharmacy staff. So, so wrong. The customer service is bizarrely bad -- just nuts. In order to put a script on auto refill they need to be advised multiple times over the life of the script; if a script is expiring they won't call the doc unless specifically asked, if they don't have the product to fill a script you might have to wait a couple days for them to get it -- if you ask if it is at another store so you could get it there they always say "no ". And I have yet to start a conversation with a pharmacist that I could complete with that person - there is someone new there every day. I've asked if the manager of available more than once (day, night, weekends, etc) and am always told no. When I pointed out that they had given me three months supply of an expensive drug instead of the normal refill two different people argued with me until I just left. I could go on but it just makes me crazy . . . read more