I have never had this happen ever. My refill prescription pill bottle lid was dirty and smudged on the inside. Ugh. The bottle on the bottom also looks used and dirty. Very disappointing. I have to bother my doctor for another refill and find a new pharmacy. Sorry CVS, love your mile long receipts and your fabulous deals but the pharmacy needs some improvement. read more

Pretty helpful staff, nice atmosphere inside, and pretty convenient location from my house.

I am so appreciative of the CVS on Green Bay Road in Neenah Wi I want to spread some good cudo's to them. I certainly do not want my pharmacy to rush or be in disarray and they never are. They are always focused and professional with the fluctuating amount of prescriptions they get and anxiety from people picking up prescriptions following doctor visits and new scary diagnoses i.e. me very early heart failure. The team stays stable efficient and focused. I have been happy with the pharmacist and assistants over the past 20 years since I moved here from Minnesota. They bend over backwards for me when they can, but I think I convey "I know there are other people ahead of me so please let me know what works for your level of daily staffing and incoming orders for pickup". Often the orders are ready when I get there from the doctors office. However, I am patient. I know the CVS staff on Green Bay road is doing their best. The new service calling me when my prescription is ready is great! As people they are kind, considerate, smart, always upkept, smiling and I feel like they are family and have my back. I appreciate the clear concise instructions on the drugs I get. They are always just wonderful people to deal with polite professional and caring! It's fulfilling going there and seeing people who care about me! read more

I think the pharmacists try hard here and are clearly put upon- they're doing their best. Store staff are well trained and friendly. Long story short: they need to hire more pharmacists and techs because CVS is stealing a bundle at the expense of their employees and customers while our options rapidly shrink. read more

This location is absolutely horrid. The staff is rude and inept half of the time. I feel sorry for the one or two people who actually know and do their jobs. They have refused to transfer my medications. The person actually told me to have the other pharmacy initiate it and that's not how it has ever worked for CVS or any other pharmacy. They have refused to honor copay cards. They have been UNFATHOMABLY rude on the phone several times and in person several times. They have refused to remove medications despite allergies and instructions from physicians. They have issued multiple potency doses of the same medication at the same time without catching it. I have zero trust in their ability to provide safe and accurate medication for patients. It is beyond ridiculous just how atrocious their customer service is. They are the LAST people you ever want to deal with while dealing with health issues or family illness. Stay far away. read more

I came there with the job coach. I buy some stuff.!! Friendly and helpful.!! I recommend this place.

After 2.25 hours of my doctor called in my prescription CVS said that they have not received it, I called the nurse back twice only to confirm it was sent, I live out of town so I called the nurse again and had her cancel it at CVS, had to drive back into town the next day to get the prescription all while in major pain in my back. They cost me an extra day off work because It took an extra day to start my recovery! read more

Terrible staff, over-bearing and obsessive thanks to the owners ridiculously high standards. If you don't say hello and good-bye to everyone as you are ringing up customers you would get yelled at. No one would stay working there for more than 6 months. The managers basically treat you like disposable trash and will stop at no means to get what they want. read more

I wish I could give the Neenah CVS pharmacy 0 stars. The staff is slow and rude...Not to mention always changing. They are constantly out of supplies to fill prescriptions. read more

I would give 5 stars but corporate misgivings affect the local affiliate. I get 10 prescriptions filled here per month, so in their rewards program, I should receive a $5 dollar coupon monthly (fill 10 scripts, get a $5 coupon). Yet to date, in 2014, I've received 3 $5 dollar coupons when I should have received 8. In the past two weeks alone I've been credited 1 prescription for the 5 I've had filled. $25 bucks is $25 bucks! Otherwise, management and staff are quite pleasant and products in stock are appropriate. read more

It's scary the incompetency of some of the people working at this pharmacy. It took 6 days to get my last prescription filled. It started with the pharmacist calling my doctor to question the dosage prescribed, which is bizarre, since I've been getting this same dosage for a couple years; if it's a legal amount it's none of the pharmacist's business. I called 3 times to inquire about my prescription and every time was told something different. They don't even know how to answer the pharmacy phone; you hear someone pick up but they don't say anything. I think they're hoping you'll just hang up. The last person I spoke to kept cutting me off so I had to ask her to please stop cutting me off mid-sentence, and she continued to cut me off and talk over me - sooooo unprofessional. I have more horror stories to tell but I don't want to spend one more second of my time on anything CVS related. read more

I hate this pharmacy. The only reason I go there at all is because this is the only pharmacy my insurance will cover.The employees I have encountered are not very friendly and extremely unhelpful. They are severely understaffed which I'm sure is part of the problem, but I still think it wouldn't kill them to say hello or smile once in awhile. I've been to other CVS locations and it's pretty much the same at all of them. I can never pick up my prescriptions after leaving the doctor's office, which is highly annoying, especially when I'm sick and all I want to do is go home. For example, a few months ago I had a severe sinus infection, and needed antibiotics and anti-vertigo medication. I went to the pharmacy about an hour after I left the doctor, and they hadn't yet filled my prescriptions (I was the only one there). I waited 40 minutes, and then they didn't fill one of them- I asked about it and they said they didn't have a record of that. I asked them to call the clinic but they refused and I had to do it myself. Then it was another 45 minutes before it came in and they filled it. Then yesterday, I was there 3 hours after I left the doctor's office and they still hadn't filled the prescriptions. I waited about 15 minutes before they called my name, then I had the pleasure of standing in line for 25 minutes (one register open, 10 people in line). The lady at the register was NOT a nice person, and yet she was a manager! I am currently waiting for a call that today's prescription has been filled.... I was at the doctor at 11 this morning. Sigh. read more