Customer service. The staff of this location was very unhelpful. They refused to help me look for a…read moremedical item that was needed when all the other stores were closed and this store said that they might have it in stock. The staff member refused to check in the back for the item. I understand it might not be protocol, but the courtesy would've been nice. The store was not busy at all, and I was not inconveniencing anyone as the staff member was not doing anything in the moment.

Typical Walgreens experience happening here…read more If you aren't familiar, the primary focus is pharmacy/medication and cosmetics. In addition to that they have some supplies of everyday items that range from household to food to electronics .... etc. Prices are high, but you kind of know that coming in. They do have a rewards program (that is free) that gives some pretty good perks if you want to keep up with them. They didn't have what we were looking for, but we had forgotten to bring some waters (for a concert we were going to), so took the opportunity to grab those while we were here. In addition we gots rselves bunchs smrtr cause theys was Smart Waters (Sorry couldn't resist). Probably wouldn't have any reason to be back to this location (nowhere near where we typically are), but if we were we would stop here if we needed something they carry.

Very Friendly salesperson. She helped my grandson to get…read morePokemon trading cards. He was happy to have them

Great service, friendly staff and they know me when I walk in the door. Whether getting…read moreprescriptions filled or snacks, they have you covered.

Whatever happened to the days where companies appreciate your business and will actually accept a…read morephone call???? I tried calling the pharmacy for an urgent medication refill. After my 4th call I finally got an answer which appeared to be by mistake because the pharmacist said in a nice voice please hold. Then he immediately put me to the answering machine.

I needed to pick up some distilled water. I forgot to get at the grocery store and stopped here to…read moreget it on my way into work. You would think a pharmacy, that sells tons of different humidifiers, would have distilled water. That's what you're supposed to use the machines so it doesn't grow bacteria. Nope, couldn't even find a space on the shelf for it to be sold. During the pandemic I had gone to three or four different pharmacies because I couldn't get any distilled water. For various shipping, people out, not being able to restock, etc. reasons. It is a disgrace that pharmacies which sell products that require distilled water could not supply people with CPAP, and other required medical equipment, with distilled water. So, I decided to write a little quick disappointment review of the store in general. When I went in, there was only one person at the front, two people at the pharmacy, and I didn't see anybody in the store. The store was trashed, it looks like there was a Super Bowlparty held in there. Ive never seen it this bad before, literal trash on the floor as well as product on the floor and half empty bins that were left out from restocking that had to be navigated around. I'm not saying it was dirty though, it seemed reasonably clean for a public store. They also no longer have push carts, instead they have little cheap plastic baskets. You have to pull along behind you like a kids toy. For someone with arthritis who has a hard time carrying things in their hand, so has to have some sort of basket it's very awkward. Not only do you have to bend over to put things into the basket, but you can only carry a couple of things at a time. So if I'd have picked up 2 gallons of water, I would not have been able to get anything else, much less picking up the water from the basket and scanning it, and either carrying it in my arthritic hands out of the store or bending over and putting it back in the basket to carry it out of the store and picking it up again to put it into the car. My insurance wants me to use CVS, I'm assuming for bulkpricing reasons, but from now on I'll only be picking up prescriptions at the drive-through. Any other purchases I'll have to make at Walgreens or the grocery store. The store employees, and pharmacists, have always been polite. Not sure what's going on, maybe there were people out sick today with bird flu or something so if you were half people have to do more jobs. But since it's a self check out and somebody has to watch the front that one employee I saw in the store couldn't possibly have gone around and clean things up or put things on the shelves. I hope they get this resolved because this is a convenient store to my job and I would like to be able to visit it again.

This has gone from a 5 star to a 1 star service since my original review. I received a bad…read moreprescription for Levothyroxine where the pill appeared to be past it's useful good-by-date and just disintegrated when I put it in my mouth. John wouldn't allow a return so I had to call the corporate office, who kindly allowed the return. A few days later, hubby goes in and asks for the small, RED, pseudoephedrine pills that you can only get behind the counter. John says, "Do you want the 12 hour or 24 hour." My husband picked one of the choices thinking they're both the small red pills since he knows I have allergy throat constriction problems and can't swallow big pills. John hands my hubby the bag and it's the huge, long white pills. I asked hubby to return them for the correct one. It ended up as a screaming match between John and hubby, with John upset that hubby didn't know the different 12 vs 24 hour pills were the white ones (told John we didn't go to pharmacy school like him and he should have explained that when my husband asked for the small, red pills and John offered a totally different choice of the white pills.). John's yelling, saying hubby asked for the white pills and my hubby is yelling back saying he FIRST asked for the red pills so why would John offer a choice that isn't the RED pills. The screaming match was in front of other customers. It ended with me on the phone, letting John know we'll be calling corporate yet again. We are half year in Cali and half year in Atlanta. We don't have problems with the Cali store so I'm not sure why there are so many issues and poor reviews for this store. With CVS's stock significantly down due to rising competition, this type of optics is not a good look for the Company.

Both pharmacists at this location are knowledgeable, efficient, and always willing to answer…read morequestions. Each of the many employees I've had interactions with have also been friendly and helpful. This has always been a busy location, and even more so with the other CVS on Powers Ferry closing. However, those at this store always manage in a courteous way.

Ivy in photo department was so friendly and helpful. She treated us like family and made us want to…read morereturn. She is professional and knowledgeable. She helped us get our order just right and made us so happy! Thank you so much!

The folks of this Pharmacy are the best I've ever encountered. They are kind & patients please be…read morekind and patient to them too.

Two visits this week…read more.. I got a prescription filled on Tuesday, it was super convenient. They were able to access our newest insurance before I arrived. I decided to get a flu shot since the urgent care I was at previously didn't have any. While picking up I was reminded of the new urgent care / minute clinic, which was perfect timing since I needed to get a kiddo looked at after 12hrs of a 104 fever on Saturday. We met with Elaine, she was patient while taking my daughter's vitals and was so thorough. Elaine opted to do a strep test before calling in the NP on Zoom. The strep test was extremely positive and an amoxicillin script was called in. Super convenient all around.

Pooles Pharmacy is great! My whole family has been very happy with the care we receive and have…read morenever had a problem.

I had a very disappointing experience today at the CVS Pharmacy on Due West Road. This is…read moreespecially frustrating because I would normally give this location's pharmacy five stars. However, today's encounter was unacceptable. When I arrived, the drive-through window was closed, which resulted in one of the longest lines I have seen inside the store. After waiting patiently, I was finally assisted by an associate pharmacist, Isabel, who was reviewing my card information. After doing so, she instructed me to step out of line and return behind another gentleman who was originally behind me, rather than simply allowing me to remain at the counter or rejoin as the next customer. I politely asked the gentleman if he would mind allowing me to step back in front of him since I had already been at the counter. He graciously agreed. However, when I returned to the counter, the associate had not provided my prescription to the cashier. I explained that she had already quoted me the price and I was ready to pay. She then responded in a very sharp and dismissive tone, stating that she had "told" me to wait behind the other gentleman. I was taken aback. I calmly explained that I believed the prescription was ready, since I had already been given the total and the medication was visibly bagged and labeled. At that point, a manager intervened and reiterated--also in a curt tone--that it was not ready and that I would need to wait behind the gentleman as previously instructed. I then asked how long the wait would be, explaining that I had an appointment to attend. I was told it would be "about five minutes." I ultimately had to notify my client that I would be delayed because I was waiting for medication that appeared to be prepared and ready for purchase. The tone, lack of courtesy, and unnecessary rigidity in handling this situation were extremely disappointing. What could have been resolved in a matter of seconds became an uncomfortable and avoidable interaction. Customers should be treated with professionalism and respect, especially after waiting in a long line. I hope this feedback is taken seriously, as this experience did not reflect the level of service I have come to expect from this location.

If you have a choice, fill your prescriptions elsewhere. I had a coupon and the pharmacy assistant…read moretold me I could not use the coupon there although if clearly said it could be used for self pay. The p.a. did not even try to enter. I went to my car and called the number on the coupon and confirmed it was valid. When I went back in, she took it and put it in the computer and said it was valid. Clearly lazy!