Dismayed Today, when…read morecalling Mabank Family Pharmacy to check on my Thyroid medication, I was informed that they denied my prescription because "they would lose too much money if they filled it." I was then advised to "just call around to see if someone else will fill it, because they aren't going to." I'm a strong believer in supporting local businesses. My husband, family and friends all use Mabank Family Pharmacy. (Though, as of today, my husband will no longer) This decision was made not by them simply denying my prescription, but by the way it was handled and how they went about it. Instead of further discussing this concern, and maybe as a courtesy filling my prescription this one time and letting me know that moving forward they won't be able to, due to the cost, they instead denied my medication that I critically need without any disregard to my health. I find it ironic, that on their website it states "We go above and beyond to make sure our community is taken care of the same way we would treat our own family." It's hard to believe that they would in fact treat their own family members this way.

Very dismayed by the service and value here. My family has used this pharmacy for three…read moregenerations. Recently, we have had to move my mother's, my wife's and my own prescriptions to other pharmacies. I spoke to the owner yesterday to express my dissatisfaction. Some of his comments, "we aren't a charity, we are for profit," 'we don't price match on controlled substances because because there is a high problem across the county with drug abuse," and "higher quality costs more." Regarding his comment about controlled substances, this is a large part of why people turn to illegal drugs. I've had a family member (in another state) who had an injury and was put on Percocet. When she couldn't afford the high cost, she turned to crack. Regarding the cost vs quality comment, we have had multiple prescriptions which we were told were ready, only to go pick up a small portion (3 of 90) and then have to return another day. Having to make two trips for the same rx doesn't feel like quality service to me. They also refuse to take GoodRX because while we, the customer gets to pay less, he said the pharmacy actually gets a bill for additional costs ($5). Their Facebook page says "While others choose conglomerates, we believe in the power of local. Because you're not just a customer to us, you're our neighbor, our friend, and part of our pharmacy family. At Mabank Family Pharmacy, we pride ourselves on our unrivaled customer service and understanding your unique needs. We've been serving this town longer than any chain store, and we plan on keeping it that way!" We sure don't feel like friends or family by having poor service and to have to pay more. Unrivaled customer service isn't making us make multiple trips or paying more. And lastly, at least the conglomerates can fill entire prescriptions and don't gouge prices as much as this "family" pharmacy.

I enjoy coming here! The staff are friendly and helpful. They have a drive-through window where you…read morecan talk face-to-face, and they also have some gift & souvenir items, as well as some over-the-counter medications & supplies. They also accept most insurance plans.

I love the ladies that work here. Everyone is so nice! It is very convenient for me because I am…read morealways in a hurry! I just pull right up and they take care of me. Unlike some other pharmacies that I remember using! I hope that I never move away and have to use one of those again. Bravo to Gibson's Pharmacy for hiring such nice employee's, it is very refreshing to see a smiling, helpful face these days!

Everything was going fine until my brother who is 15 mind you got randomly accused of stealing a…read morepair of FAKE earrings like cmon now I applied to work there and was about to call to check on my application but I'm not working somewhere where people randomly feel the need to literally walk out of the store and call people over there like they're your children and try to stern talk them because you found an empty package on the floor that we just by coincidence passed through the store. Do better because I should've got the manager

My wife has Walmart +, and almost everytime they kill our order, our last order was missing 15…read moreitems, associates told us sorry and told us we were getting full refund, 12 days later no refund, so we called and they told us we are only getting partial refund. In my opinion this Convenients is not so convenient, this has happen 3 or 4 times and we only had service for a few months. It's ridiculous to have to beg for refund and agent lying to you not impressed at all. Oh yeah they sent us a promo code for our trouble a whole 10 dollars off WOW thanks....

Family Owned & Family Operated. Excellent staff each time I go. Knowledgeable when you have…read morequestions and takes the time to talk to you. Good selection of children's toys and many other items.

Great family owned business. The staff is knowledgable and very friendly. I've visited a lot of…read morepharmacies and this one is the best by far. Stop in and ask for Dr Bob you'll be a customer for life

I have 5 year old twins and our prescriptions are always done on time and quickly filled. I stay…read moreupdated through the texting links, easy peasy. I appreciate everyone at this Pharmacy.

Dropped off an antibiotic prescription from the vet for a sick dog yesterday (on the vets…read moreprescription paper). Pharmacist won't fill without a DEA number. It's an antibiotic for a dog! Now I'm having to sit and wait with no time for resolution timeframe for a truly silly reason.

I used to think CVS Pharmacy was bad, but the Pharmacy staff at Gun Barrel City is the absolute…read moreWORST when it comes to demonizing patients with painful medical conditions. They speak "at you" in a condescending manner and then REFUSE to fill your prescriptions for pain medication, even when you explain to them that your doctor-patient communication is transparent and fully within federal guidelines! They treat all pain patients as though we're all drug-seeking addicts, and never even consider that there are genuine conditions where the pain is so intense that many of us feel we'd rather be dead than live in such agony. Personally, I have nearly 42 YEARS of addiction RECOVERY under my belt. I have spoken at countless schools. Prisons and other institutions regarding the disease of addiction. Clearly their so-called education teaches them little other than to demonize all pain patients. Their ignorance could cost people their lives. Something needs to be done about the way the medical "professionals" and pharmacists treat people eho are already suffering. It's not my choice to need pain relief. It saddens me deeply the ignorant and distasteful way that ESPECIALLY WALMART GBC Pharmacy belittles patients, talks down to us, and refuses to fill our prescriptions even when the request does not violate any local or federal laws. They're pathetic and abusive!

Revision - My comments below and star rating was based on one of my interactions with the pharmacy…read moreand does not reflect the majority of my interactions. While it does still remain the worst pharmacy interaction of my life, the vast majority of my interactions have been positive. As a result, I'm rerating the pharmacy and toning down my review. I hate leaving a bad review based on one bad experience. And, no, I was not asked to revise my review. I'm doing this on my own free will because everybody and every business have a bad day from time to time. Worst pharmacy experience of my life. The Walmart Pharmacy app prompted me on a Saturday if I wanted to refill a prescription. I clicked refill. App tells me medication will be ready on Sunday. I go in on Sunday and prescription is not ready. In fact, they inform me, it's "too soon" to refill the prescription. I get treated like a criminal. Fortunately the next day I didn't have to deal with the weekend pharmacist and my problem was solved. Hopefully this won't happen again and I'm not trusting the Walmart Pharmacy as much. It's just not synced up very well with reality. Humiliating situation.

Why do you always say prescriptions will be ready, then wait until I get here to even start on…read morethem? I live over 20 minutes from you all and constantly have to make more than one trip or waste time walking the aisles while my prescription is filled. You had this particular prescription for two days and told me it would be ready yesterday. I get here to pick it up today and you're "just now printing it." Then admit it'll only take 20 minutes. It happens all the time and it's so frustrating!!!! Your customer's time is valuable.

Just moved to the Mabank area and transferred my family prescriptions from Kroger. I can't believe…read morehow many times the Mabank Wallgreens is out of stock on drugs and the wait can be as much as a week. This is on maintenance meds where physician has issued a 90 day supply prescription and they are only filling 30 days worth at a time, so they should know to have stock. Haven't seen stuff like this since Eckerds went out of business

0 stars Everything is slow here, from filling prescriptions…read moreto pickup, and even customer service takes far too long.

Why does my doctor call in prescriptions and this store determines whether or not to fill…read morethem??!!?? My doctor called in three prescriptions. They filled one. My husband went back up there to pick up the last two after asking them to fill them again.... Again... one was ready.. we had to ask for the last one and they wanted to give me flack stating "ma'am we are about to close" and "we don't have ur insurance" (after just picking up meds using insurance the week prior). Then she says "you can use the GoodRx price". I finally just gave in and said "fill the dang things I don't care what it costs I have been without meds for two weeks". What do people do at this place when they have truly life threatening conditions!!??!! Ohhhh. And guess what.. when I husband gets there to pick them up.... They don't fill them again!!!!