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Factory Connection

4.0 (1 review)

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12 years ago

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Pegasus Chrysler Dodge Jeep Ram

Pegasus Chrysler Dodge Jeep Ram

(9 reviews)

We got a great deal on a beautiful Lincoln at this location. It was my favorite car! The car buying…read moreprocess was smooth. We did not want to pay for extra "reconditioning fees" but the manager worked with us to get us to a price we could agree on. The staff are all kind. We have already come back once after this one was sadly in an accident. We will be back again! The only reason for 4 star is the financing was a bit higher than market range (I believe since they only finance through BOA). I'm not sure if it is possible to bring your own financing but it's worth looking into. Overall, great experience and great people working there. Love Pegasus!

I purchased a vehicle from Pegasus at the end of January. Within less than two months, I discovered…read morethe vehicle was sold to me with an active safety recall that was never disclosed or resolved prior to sale. This is not a minor issue. The defect caused structural expansion that lifted the rear seat, creating a serious safety risk. I have since learned this issue could have led to a much more dangerous outcome. When I contacted Pegasus, they immediately refused responsibility and directed me to the manufacturer, offering no assistance, no guidance, and no support. Selling a vehicle with an open safety recall--especially one involving potential safety hazards--raises serious concerns regarding: Failure to disclose material defects Lack of due diligence prior to sale Potential violations of Texas Deceptive Trade Practices Act (DTPA) As a result of Pegasus' actions, I am now: Without a vehicle Still responsible for a loan tied to this purchase Forced to rely entirely on the manufacturer for resolution Pegasus has made zero effort to assist or advocate on my behalf, nor have they offered any form of transportation or resolution. This experience demonstrates a complete disregard for customer safety and consumer protection standards. I strongly urge anyone considering purchasing from Pegasus to verify recall status independently before signing anything. I am currently documenting this situation and exploring filing formal complaints with the Texas Attorney General, the Better Business Bureau, and pursuing all remedies available under Texas law.

Factory Connection - accessories - Updated May 2026

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