Very dismayed by the service and value here. My family has used this pharmacy for three generations. Recently, we have had to move my mother's, my wife's and my own prescriptions to other pharmacies. I spoke to the owner yesterday to express my dissatisfaction. Some of his comments, "we aren't a charity, we are for profit," 'we don't price match on controlled substances because because there is a high problem across the county with drug abuse," and "higher quality costs more." Regarding his comment about controlled substances, this is a large part of why people turn to illegal drugs. I've had a family member (in another state) who had an injury and was put on Percocet. When she couldn't afford the high cost, she turned to crack. Regarding the cost vs quality comment, we have had multiple prescriptions which we were told were ready, only to go pick up a small portion (3 of 90) and then have to return another day. Having to make two trips for the same rx doesn't feel like quality service to me. They also refuse to take GoodRX because while we, the customer gets to pay less, he said the pharmacy actually gets a bill for additional costs ($5).
Their Facebook page says "While others choose conglomerates, we believe in the power of local. Because you're not just a customer to us, you're our neighbor, our friend, and part of our pharmacy family.
At Mabank Family Pharmacy, we pride ourselves on our unrivaled customer service and understanding your unique needs. We've been serving this town longer than any chain store, and we plan on keeping it that way!"
We sure don't feel like friends or family by having poor service and to have to pay more. Unrivaled customer service isn't making us make multiple trips or paying more. And lastly, at least the conglomerates can fill entire prescriptions and don't gouge prices as much as this "family" pharmacy. read more
