The staff here has greatly improved. There have been some changes, and my regular personal experience is that they are helpful and kind.

After reading the previous reviews, I will just say they are all accurate in their description of how I was treated and how all 3 female employees acted upon my arrival. ( I only phrased it this way hoping management will know who is working ). Absolutely no personal, social skills whatsoever, downright rude and should have some disciplinary action taken upon the entire staff at this location. Hopefully for the people that need to use this location, things will change in the future, but based off of the longevity of the past reviews, guessing it won't. read more

This place is the worse place in Lebanon county. Every time I come here there is an issue. So I get here at 145 pm they on lunch what they deserve not a problem. So they open I'm standing on line they guy says it's not ready ok I'll wait. Calls me 5 minutes in the speaker that's it ready. Go to get it and he says I have to stand on line again. Like serious I was on line and now you want me stand on line again. Couldn't put no stars or I would. read more

Not customer oriented at all. They will try to say differently tho. Make reviews of other pharmacies and go somewhere else. Sent a reply for my prescription pick up, and the message came back," I don't understand". This place is ridiculously inhuman. read more

I'm from Michigan and my medication was running low, I left a message and a CVS technician got back to me right away. They transferred my medication from my location in Michigan to this CVS, it was seamless and the technician was polite. I received notification through text and my medication was ready within the hour. I was hesitant to transfer my medication because of the negative reviews, but honestly I had no issues. read more

This is the worst place I've ever been to to get my prescriptions. The customer service is terrible and some of the women have awful attitudes. Got in line to get my meds and told I need to talk to pharmacist first. Waited till she had time and have to listen to a speech about a med I've been on for yrs. Waste. Went to get back in line and there already were 6 people waiting. I have a extremely bad back and can't walk or stand for long so my back was really in a lot of pain. They did'nt care. There's no drive thru here but it's the closest to my house. Everytime I come here it's something. No more, rather drive 10 miles and go back to my regular pharmacy. Here they don't try to be helpful and there's only one person, a young man who is nice and friendly. read more

This pharmacy rarely has anything in stock. They always have to order out for medicine and do not seem to refill prescriptions on a regular basis as other pharmacies do. Even when they order for more medications, they can not verify that it will arrive in their weekly shipment. They also rarely pick up the phone. Today alone I have been waiting for someone to pick up the phone on 3 different instances. One of the times I waited for an hour for someone to pick up the phone. There was still no response. If you desperately need something from this pharmacy, plan weeks ahead, otherwise use a different pharmacy. There is a Rite Aid only minutes down the road that is quick to fill prescriptions and has much better customer service. The Rite Aid also has a drive-thru. read more

We use this CVS pharmacy as our regular pharmacy, solely due to the proximity to our house. However, we are considering that the additional 10 minute drive may be worth it to get better customer service. Our prescriptions are rarely ever ready, even if the doctor has called it in hours prior. We often have to wait there while they fill the prescription. We also have had the incorrect quantity issued to us on multiple occasions. This would be tolerable if the staff were friendly and apologetic, but it often feels that you are inconveniencing them when you come in to fill a prescription. On a positive note, there are two friendly and efficient pharmacy techs (young girls). I do a happy dance if I see them working, b/c they are at least nice to us. I only really go to this CVS for prescriptions, so I can't really comment on other aspects of the store. read more

I've worked in customer service since I was 14. I've worked in customer service through the pandemic as a store manager to a 4 million dollar location. I get it, staffing is an issue, people are mean at times, we're exhausted. I get it. BUT to be inherently mean before someone even opens their mouth and then to guilt your customers for asking questions? I was standing in line waiting for a prescription that I was supposed to start taking this evening which isn't gonna happen. A woman in front of me came to pick hers up and the pharmacy tech (she's older with red hair and glasses) immediately has an attitude and says it's being worked on right now. The last politely asks about a time frame because her daughter took the last pill and needs it at a certain time everyday. The pharmacy tech snaps back "well there's 40 other people in line in front of you and it's just me and him and I'm leaving as soon as this lines down!" You can tell the woman doesn't know what to say so she just says okay and then the pharmacy tech continues "no one wants to work!" At this point there is two lines of customers containing at least 20 people and you are just going to stand there and publicly humiliate a customer that merely wanted to know when to expect her daughters prescription that's on auto refill. I've come to this pharmacy for years and customer service has always been disastrous, to the point I switched to Walmart but with my new insurance I unfortunately had to switch back. Screening clients for customer facing jobs is a very important role and this location does a god awful job! read more